5 out of 5.0, Reviewed Sep 25, 2016
The vendor was responsive to our needs throughout our implementation.
Work closely with the vendor, they are very responsive and adaptable to your needs. This was valuable in tuning and optimization.
Ease of use. Our users consistently rank it one of the easiest interfaces. Also, their moderator communities ensure quick responses to technical questions.
As noted above, as a growing organization their service organization is stressed to keep up with demand.
They are a growth organization, therefore, there are some hiccups in the service organization. Overall we found these to be negligible when considered against the benefits.
Work more closely with the vendor, sooner.
As noted previously, responsivenes in support channel is great. The service channel may be stressed as the organization continues to grow. They will need to focus on ensuring there are adequate professionals available to ensure client success.
5 out of 5.0, Reviewed Sep 23, 2016
Excellent support model, the options for managed solutions for us were invaluable.
Ensuring people and process are in place ensure a smooth delivery plan.
portability of data model and plans(projects)
none, faultless relationship, and service.
Robust data governance model in terms of roles and responsibilities. Stricter adherence to documenting business rules and adoption of best practice methods from the onset.
multi support methods, voice, face2face.