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5.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Ataccama but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Data Quality Center

    DQC hits the sweet spot between product maturity and innovation.

    Overall Comment

    The vendor was responsive to our needs throughout our implementation.

    What one piece of advice would you give other prospective customers?

    Work closely with the vendor, they are very responsive and adaptable to your needs. This was valuable in tuning and optimization.

    What do you like most about the product or service?

    Ease of use. Our users consistently rank it one of the easiest interfaces. Also, their moderator communities ensure quick responses to technical questions.

    What do you dislike most about the product?

    As noted above, as a growing organization their service organization is stressed to keep up with demand.

    What one thing do you wish the vendor did differently?

    They are a growth organization, therefore, there are some hiccups in the service organization. Overall we found these to be negligible when considered against the benefits.

    If you could start over, what would your organization do differently?

    Work more closely with the vendor, sooner.

    Service & support - overall comment

    As noted previously, responsivenes in support channel is great. The service channel may be stressed as the organization continues to grow. They will need to focus on ensuring there are adequate professionals available to ensure client success.


  • 5 out of 5.0, Reviewed

    Product(s): DQ Dashboard, Data Quality Center

    Supportive, experienced teams.

    Overall Comment

    Excellent support model, the options for managed solutions for us were invaluable.

    What one piece of advice would you give other prospective customers?

    Ensuring people and process are in place ensure a smooth delivery plan.

    What do you like most about the product or service?

    portability of data model and plans(projects)

    What do you dislike most about the product?

    no comment

    What one thing do you wish the vendor did differently?

    none, faultless relationship, and service.

    If you could start over, what would your organization do differently?

    Robust data governance model in terms of roles and responsibilities. Stricter adherence to documenting business rules and adoption of best practice methods from the onset.

    Service & support - overall comment

    multi support methods, voice, face2face.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
5.0

Pricing and contract flexibility (pricing and terms)

(2)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(2)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
5.0

Quality of technical support

(2)
4.5

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Data Steward

Executive Sponsor


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Create internal/operational efficiencies

Drive innovation

Improve business process outcomes

Improve compliance & risk management

Drive revenue growth

Enhance decision making

Improve business process agility

Improve customer relations/service

Improve supplier or partner relationships

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Strong customer focus

Strong user community

Financial/organizational viability

Product roadmap and future vision

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa

North America