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4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on BDNA but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): BDNA Analyze, BDNA Normalize, BDNA Technopedia

    Implementation was easy. Substantially increased application inventory.

    Overall Comment

    Support after implementation could be stronger, but we have not provided strong internal support as well. Very satisified with the product.

    What one piece of advice would you give other prospective customers?

    Have a clear strategy with sufficient resources, to manage and continually approve discovery and asset management. The product works great but you need a very clear vision of what you are trying to achieve and what tools you are going to use. Many overlapping tools in this space.

    What do you like most about the product or service?

    Great normalization and categorization tool. Increased application inventory from 3500 applications to near 14,000 before working BDNA error log. Provides good categorization of like applications. Normalization across multiple discovery sources very useful, have not found another product that allows rationalization across discovery sources. In organization of our size have many discovery sources and the inability to identify variation in source results is a challange.

    What do you dislike most about the product?

    Ability to intergate into ITSM system for asset management and CMDB population. Vendor does not have much experiance with this but it needs to be a seamless part of asset management. Most of these products are becoming components of ITSM system. BMC did not have this capabiltiy so we purchased BDNA. Should not need to buy this as a standalone capability for asset management and CMDB.

    What one thing do you wish the vendor did differently?

    Improve process and speed of adding new applications. Improve technical support responsiveness.

    If you could start over, what would your organization do differently?

    Dedicated resources QAing discovery tools and improving discovery so BDNA results can be QA'd and constantly improved. Dedicated resources to work BDNA error logs to continuely improve accuracy of inventory.

    Service & support - overall comment

    More complex support questions can drag on.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
3.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Analytics Team Leader

Analytics User

End User Computing Stakeholder

Functional Assessment

User Training

Vendor/Product Selection

Other...


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Create internal/operational efficiencies

Enhance decision making

Improve business process outcomes

Improve compliance and risk management

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America