4 out of 5.0, Reviewed Mar 31, 2016
Support after implementation could be stronger, but we have not provided strong internal support as well. Very satisified with the product.
Have a clear strategy with sufficient resources, to manage and continually approve discovery and asset management. The product works great but you need a very clear vision of what you are trying to achieve and what tools you are going to use. Many overlapping tools in this space.
Great normalization and categorization tool. Increased application inventory from 3500 applications to near 14,000 before working BDNA error log. Provides good categorization of like applications. Normalization across multiple discovery sources very useful, have not found another product that allows rationalization across discovery sources. In organization of our size have many discovery sources and the inability to identify variation in source results is a challange.
Ability to intergate into ITSM system for asset management and CMDB population. Vendor does not have much experiance with this but it needs to be a seamless part of asset management. Most of these products are becoming components of ITSM system. BMC did not have this capabiltiy so we purchased BDNA. Should not need to buy this as a standalone capability for asset management and CMDB.
Improve process and speed of adding new applications. Improve technical support responsiveness.
Dedicated resources QAing discovery tools and improving discovery so BDNA results can be QA'd and constantly improved. Dedicated resources to work BDNA error logs to continuely improve accuracy of inventory.
More complex support questions can drag on.