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5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): InfoSphere Information Server, Infosphere Information Analyzer, Infosphere QualityStage, Other...

    implementation was easy, a lot of thought process to implement IGC - Steward Ship Center

    Overall Comment

    When ever we had issues, the IBM Support was excellent in resolving our issues. The local team was always there to help

    What one piece of advice would you give other prospective customers?

    The implementation of these tools are complex, but once implemented and business process understood, it becomes pretty easy to support later on

    What do you like most about the product or service?

    The software is very powerful if used in the right way. The IBM Support is excellent in helping us out if we were stuck anywhere.

    What do you dislike most about the product?

    Complex Integration between Stewardship Center, Governance Catalog and Information Analyzer

    What one thing do you wish the vendor did differently?

    Vendor should have provided better documentation regarding the integration between the 3 products in the Information Server Suite.

    If you could start over, what would your organization do differently?

    As the IGC - Steward is complex, you will need to plan this part with a partner who understands the integration between Information Governance Catalog, Information Analyzer and Stewardship Center which uses BPM for workflow.

    Integration & Deployment - Overall comment

    Integration between different product in the Suites are very powerful


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Analytics Team Leader

Application Lead

Business Analysts

Development/Integration

Functional Assessment

Technical Assessment

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Drive innovation

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America