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Melissa Data

4.4 out of 5.0 (5 ratings)

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We have aggregated ratings data on Melissa Data but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Data Quality Components for SSIS, Personator

    Melissa data allows us to compare our user data to industry data for quality control

    Overall Comment

    Solid data provider - opposite of pushy. We go to them.

    What one piece of advice would you give other prospective customers?

    research which data package you really need

    What do you like most about the product or service?

    Consistency

    What do you dislike most about the product?

    Ease of integration

    What one thing do you wish the vendor did differently?

    not so cleverly separate data to force me to by a new set all the time. More frequent uploads.

    If you could start over, what would your organization do differently?

    Force vendors to allow more 3rd party data validaiton services interoperability and integration

    Service & support - overall comment

    We have rarely had to use it.


  • 4 out of 5.0, Reviewed

    Product(s): Data Quality Components for SSIS

    Friendly user interface and helpful samples but not quite get the result I expected.

    Overall Comment

    Customer Service is excellent. Product performance as described. Support documents are detail and helpful. However, I still don't fully understand how match-up working despite that I read over documents and asked for support many times

    What one piece of advice would you give other prospective customers?

    Try the functions many times with different cases and data to understand how the product behave before using it with real data.

    What do you like most about the product or service?

    Technical Support is quicker than others. Lot of samples.

    What do you dislike most about the product?

    SSIS component process times are long, sometimes too long. My PC needs 16G of RAM to have MD works faster but I don't remember seeing it recommended.

    What one thing do you wish the vendor did differently?

    Have different support options than just email and phone. For example, TeamViewer or GoToMeeting for case specific when more than 10 emails are exchanged.

    If you could start over, what would your organization do differently?

    Have done more small samples with MD product to understand it better if time allows.

    Service & support - overall comment

    fast & consistent responses and pleasant experience with technical support although the case wasn't solved


  • 5 out of 5.0, Reviewed

    Product(s): Data Quality Components for SSIS, Global MatchUp

    Must have tool for Direct Mail

    Overall Comment

    This product is great at data cleansing and adding latitude and longitude for our direct mail

    Service & support - overall comment

    Oscar Li and other Melissa Data team members have been very helpful with all my support questions.


  • 5 out of 5.0, Reviewed

    Product(s): Data Quality Components for SSIS

    The DQS component for SSIS is very easy to install and configure.

    Overall Comment

    The DQS component for SSIS is very easy to install and configure. It integrates well MS Visual Studio Data Tools. The best thing we liked about MD was that it generates a unique key for every address. This helps in designing your database using the unique key as a reference to each address that is processed/cleansed by MD. The other good thing is that the software is very reliable and it generates sensible error codes when it corrects or alters a wrong address. On top of all this, there is excellent customer support.

    What one piece of advice would you give other prospective customers?

    In my experience MD has done a good job in implementing all the features you would like to see in this product line. We are very please with the performance and pricing.

    What do you like most about the product or service?

    Overall its a reliable product with good customer support.

    What do you dislike most about the product?

    Having to keep track of number of credits or points left in your license.

    What one thing do you wish the vendor did differently?

    I wish the vendor provided us a way to track on how much points have been used and how much is remaining. There is no way for us to know when the license would expire or when you would run out of points.

    If you could start over, what would your organization do differently?

    Nothing different. We would still use MD for address verification and correction.

    Service & support - overall comment

    We came across few issues but after working with customer support we were able to resolve the issue. At times, it took like longer than expectation but the key is that they were able to resolve the problem.


  • 4 out of 5.0, Reviewed

    Product(s): Personator

    Very straightforward installation & Configuration, Procured missing customer information .

    Overall Comment

    Very straightforward installation & Configuration steps. We configured Personator & Match process and part of our daily SSIS ETL load process. Very Easy to use. Procured missing customer information . We simply passed Basic details of out Customers like Name, Address, Phone Number and Personator application was able to append Emails, New Address if moved, Phone number, Geocode. Personator also standardizes existing customer information Match process provided the reliable single view of data. we used it for de-duplication, matching & mastering Customer records. Fantastic Customer service.

    What one piece of advice would you give other prospective customers?

    Test the Product and make sure it fits your business needs. Before signing up with Melissa Data, We performed test loads and validated the information before proceeding further.

    What do you like most about the product or service?

    Customer service

    What do you dislike most about the product?

    Email Address Soft Ping should be made real time within Personator. Overall there is a room for improvement in Customer Address Appends and Email Appends.

    What one thing do you wish the vendor did differently?

    Having Customer Primary and Secondary address will help us a lot. as some Customers tend to use secondary addresses for Business communication. Email Address Soft Ping should be made real time with in Personator. Overall there is a room for improvement in Customer Address Appends and Email Appends.

    If you could start over, what would your organization do differently?

    I think we started on the correct path. Melissa Data Personator is a cost effective and efficient solution.

    Service & support - overall comment

    Fantastic Customer service


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.3

Ability to understand your organization's needs

(4)
4.3

Timely and complete response to product questions

(4)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.8

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(4)
4.3

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(4)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.4

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(5)
4.2

Quality of technical support

(5)
4.6

Quality of peer user community

(3)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.4
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Analytics User

Development/Integration

Analytics Team Leader

Application Lead

Functional Assessment

Vendor Management

Business Analyst

Data Scientist

Data Steward

End User Support Manager

Executive Sponsor

Implementation, Maintenance or other IT support

Technical assessment

User Training

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Enhance decision making

Drive revenue growth

Improve business process outcomes

Cost management

Drive innovation

Improve compliance & risk management

Improve customer relations/service

Reduce time to market

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Breadth of services

Strong services expertise

Pre-existing relationships

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America