4 out of 5.0, Reviewed Oct 17, 2016
Solid data provider - opposite of pushy. We go to them.
research which data package you really need
Ease of integration
not so cleverly separate data to force me to by a new set all the time. More frequent uploads.
Force vendors to allow more 3rd party data validaiton services interoperability and integration
We have rarely had to use it.
4 out of 5.0, Reviewed Sep 17, 2016
Customer Service is excellent. Product performance as described. Support documents are detail and helpful. However, I still don't fully understand how match-up working despite that I read over documents and asked for support many times
Try the functions many times with different cases and data to understand how the product behave before using it with real data.
Technical Support is quicker than others. Lot of samples.
SSIS component process times are long, sometimes too long. My PC needs 16G of RAM to have MD works faster but I don't remember seeing it recommended.
Have different support options than just email and phone. For example, TeamViewer or GoToMeeting for case specific when more than 10 emails are exchanged.
Have done more small samples with MD product to understand it better if time allows.
fast & consistent responses and pleasant experience with technical support although the case wasn't solved
5 out of 5.0, Reviewed Aug 29, 2016
This product is great at data cleansing and adding latitude and longitude for our direct mail
Oscar Li and other Melissa Data team members have been very helpful with all my support questions.
5 out of 5.0, Reviewed Aug 18, 2016
The DQS component for SSIS is very easy to install and configure. It integrates well MS Visual Studio Data Tools. The best thing we liked about MD was that it generates a unique key for every address. This helps in designing your database using the unique key as a reference to each address that is processed/cleansed by MD. The other good thing is that the software is very reliable and it generates sensible error codes when it corrects or alters a wrong address. On top of all this, there is excellent customer support.
In my experience MD has done a good job in implementing all the features you would like to see in this product line. We are very please with the performance and pricing.
Overall its a reliable product with good customer support.
Having to keep track of number of credits or points left in your license.
I wish the vendor provided us a way to track on how much points have been used and how much is remaining. There is no way for us to know when the license would expire or when you would run out of points.
Nothing different. We would still use MD for address verification and correction.
We came across few issues but after working with customer support we were able to resolve the issue. At times, it took like longer than expectation but the key is that they were able to resolve the problem.
4 out of 5.0, Reviewed Aug 17, 2016
Very straightforward installation & Configuration steps. We configured Personator & Match process and part of our daily SSIS ETL load process. Very Easy to use. Procured missing customer information . We simply passed Basic details of out Customers like Name, Address, Phone Number and Personator application was able to append Emails, New Address if moved, Phone number, Geocode. Personator also standardizes existing customer information Match process provided the reliable single view of data. we used it for de-duplication, matching & mastering Customer records. Fantastic Customer service.
Test the Product and make sure it fits your business needs. Before signing up with Melissa Data, We performed test loads and validated the information before proceeding further.
Email Address Soft Ping should be made real time within Personator. Overall there is a room for improvement in Customer Address Appends and Email Appends.
Having Customer Primary and Secondary address will help us a lot. as some Customers tend to use secondary addresses for Business communication. Email Address Soft Ping should be made real time with in Personator. Overall there is a room for improvement in Customer Address Appends and Email Appends.
I think we started on the correct path. Melissa Data Personator is a cost effective and efficient solution.
Fantastic Customer service