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3.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Information Steward, SAP Data Services, Other...

    Implementation was tough but we are enjoying the fruits from the product now!

    Overall Comment

    We have had lot of issues implementing the needed version of the IS software and getting SAP help to resolve the issues related to functionality and initial system setup. In the end we were able to resolve the issues and have been able to put the customer service as our focus for the past several months.


  • 4 out of 5.0, Reviewed

    Product(s): Information Steward

    tool was excellent. cloud integration difficult

    Overall Comment

    NA

    What one piece of advice would you give other prospective customers?

    understand your business requirements first

    What do you like most about the product or service?

    ease of use

    What do you dislike most about the product?

    output capabilities

    What one thing do you wish the vendor did differently?

    bring stronger expertise to the table

    If you could start over, what would your organization do differently?

    nothing

    Service & support - overall comment

    NA


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(2)
3.5

Quality of technical support

(1)
3.0

Quality of peer user community

(2)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
3.5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Implementation, Maintenance or other IT support


Why did you purchase the software or service? Multiple responses allowed.

Improve business process agility

Improve business process outcomes


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Product functionality and performance

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America