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We have aggregated ratings data on Epic but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Cognito

    Progress is often difficult and timely.

    Overall Comment

    Once training was completed for all analysts using this software, there was a learning curve and a shift from a Microsoft product to this one. Now that it is in use, utilizing our Epic counterparts as the experts we have gained valuable experience and are able to duplicate the existing reports that we used prior.

    What one piece of advice would you give other prospective customers?

    Bring in subject experts for broad overviews of their applications before making a firm decision on one vendor

    What do you like most about the product or service?

    IT works well because the applications for our organization are primarily from the same vendor.

    What do you dislike most about the product?

    It was a very different platform from what we were used to.

    What one thing do you wish the vendor did differently?

    Have a followup training course for post GO-Live use and functionality review.

    If you could start over, what would your organization do differently?

    Bring in subject experts for broad overviews of their applications before making a firm decision on one vendor

    Product capabilities - overall comment

    There are still many parts to the application to be explored that require more advanced training.

    Service & support - overall comment

    Sometimes the response time for technical services to respond to build type issues when it involves our production environment is not timely and we find ourselves making a second request for information.

    Integration & Deployment - Overall comment

    We are still using several third party applications and have had some hiccups with the integration and deployment. We are still revising some of the interfaces for some downstream losses of information that were available prior to the rollout of the new system.


  • 5 out of 5.0, Reviewed

    Product(s): Cognito

    Implementation was a pleasant experience. It really embodied a true vendor partnership

    Overall Comment

    The partnership with epic was faboulous. They partnered with all the entire way

    What one piece of advice would you give other prospective customers?

    I woudn't do this implemetatin concurrently with other Epic modules.

    What do you like most about the product or service?

    I like the comprehensive suite of products they offer.

    What one thing do you wish the vendor did differently?

    nothing comes to mind

    If you could start over, what would your organization do differently?

    Think this implemetation went very well. I wouldn't do anything differently.

    Service & support - overall comment

    Epic offers a fantastic support of their product.

    Integration & Deployment - Overall comment

    The vendors willingless to resolve any issues and assist in build.


  • 4 out of 5.0, Reviewed

    Product(s): Cognito

    Epic Cogito Data Warehouse: External data integration for a complete view of the patient.

    Overall Comment

    Industry focused, standard model, ability to handle multiple data formats.

    What one piece of advice would you give other prospective customers?

    Don't underestimate the ETL/ normalization process.

    What do you like most about the product or service?

    Seamless integration with the EMR solution.

    What do you dislike most about the product?

    Timeframe to backfill and load the data.

    What one thing do you wish the vendor did differently?

    More standard mappings.

    If you could start over, what would your organization do differently?

    Phase the build; work with multiple vendors.

    Product capabilities - overall comment

    Basic ingestion of 3rd party data; requires advancement in standardizatoin/normalization process and basic standard templates for clinical claims data.

    Service & support - overall comment

    Support model from Epic was standard.

    Integration & Deployment - Overall comment

    No issues from Epic; standard implementation lead. Did require a 3rd party vendor for assistance.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(3)
4.3

Timely and complete response to product questions

(2)
4.5

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.0

How long did your deployment take?

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(2)
3.5

Quality of technical support

(2)
3.5

Quality of peer user community

(3)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Managing Large Volumes of Data

(3)
4.3

Loading Data Continuously

(3)
4.0

Other Data Types in Addition to Structured Data

(3)
3.3

Repetitive Queries

(3)
4.3

Queries Supporting Advanced Analytics

(3)
3.7

Queries on Many Data Types/Sources

(3)
4.0

Operational BI Queries

(3)
3.7

System Availability

(3)
4.3

User Skill Level Support

(3)
4.0

Administration and Management

(3)
4.0
1 2 3 4 5
Section
1

Additional Context

What is your licensing arrangement with your vendor?

Enterprise license


What was the nature of your involvement?

Executive Sponsor

Application Lead

Development/Integration

Functional Assessment

User Training


Why did you purchase an Data Warehouse and Data Management solution for Analytics?

Improve business process outcomes

Create internal/operational efficiencies

Enhance decision making

Improve compliance and risk management

Improve customer relations/service

Drive revenue growth

Improve business process agility


What other vendors were considered? Multiple responses allowed.

Microsoft

SAP

SAS

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Financial/organizational viability

Overall cost

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong user community

Strong vendor partnership


In which region(s) did your deployment take place? Multiple responses allowed.

North America