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4.3 out of 5.0 (4 ratings)

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We have aggregated ratings data on Hortonworks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Hortonworks Data Platform

    Implementation and product support is great given a clear strategy

    Overall Comment

    Overall, the vendor is very knowledgeable and proficient with their product and their customer support is great. There were initial issues regarding delays in support response due to licensing the Hortonworks HDP product through SAP, but that has since been remedied. Probably the only knowledge gap sometimes is how to efficiently stand up and configure HDP within the constraints of an environment that uses a leveraged support model. This, however, is an area that Hortonworks has strived to gain understanding in with an emphasis on the implementation of HDP in a large enterprise. In the end, Hortonworks will suggest whatever architecture is appropriate and help you implement it based on the constraints that your organization enforces. The caveat is that you as an organization must be aware of what your end goal and strategic vision is for the HDP platform as you can easily place yourself in a scenario where you want to scale your environment out but find difficulty in doing so based on your previously implemented cluster architecture.

    What one piece of advice would you give other prospective customers?

    Spend plenty of time with the HDP demo beforehand. It's free and will help you gain an idea of how to proceed with a production implementation. Definitely, consider cloud options as on-premise implementations are highly cost-constrained and lack flexibility when wanting to scale out or scale dynamically.

    What do you like most about the product or service?

    They are Apache project contributors and focus on building out existing projects or creating new opensource content rather than focusing on proprietary product capabilities.

    What one thing do you wish the vendor did differently?

    Provided more clear guidance on POC vs. Production capability for initial cluster implementation.

    If you could start over, what would your organization do differently?

    Provide less rigid constraints for the architecture rather than trying to force it to conform to potentially outdated standards.

    Product capabilities - overall comment

    It's all the capability of the open source community in an Enterprise-level supported package.

    Service & support - overall comment

    Good support once issues with delays via SAP OSS note submission method were resolved with SAP in our case.


  • 4 out of 5.0, Reviewed

    Product(s): Hortonworks Data Platform

    Vendor support for deploying our 1st hadoop cluster was excellent.

    Overall Comment

    So far, We have recieved excellent support from vendor and our cluster is running w/o any significant issues.

    What do you like most about the product or service?

    Vendor's willingness to support.

    What do you dislike most about the product?

    It's still evolving.


  • 4 out of 5.0, Reviewed

    Product(s): Hortonworks Data Platform

    Implementation was managed by lead vendor (Teradata) and slowed adoption of new features.

    Overall Comment

    Acceptable based on newness of product.

    What one piece of advice would you give other prospective customers?

    Consider flexibility in adopting new capabilities rapidly as Hadoop features are rapidly changing.

    What do you like most about the product or service?

    Integration with Teradata warehouse as part of the UDA.

    What do you dislike most about the product?

    Lock-in with Teradata.

    What one thing do you wish the vendor did differently?

    Allow faster adoption of new features.

    If you could start over, what would your organization do differently?

    Consider debundling the Hadoop stack from the data warehouse product.

    Product capabilities - overall comment

    Limited by version of product installed.

    Service & support - overall comment

    Support is only available through Teradata. This gives a negative experience with the support offered.

    Integration & Deployment - Overall comment

    Did not participate in this.


  • 5 out of 5.0, Reviewed

    Product(s): Hortonworks Data Platform

    Excellent implementation - great support from HW. Early days for volume data analysis and response times.

    Overall Comment

    Very customer focused team.

    What one piece of advice would you give other prospective customers?

    Performance response times for analytics - what do you need? Streaming or report based.

    What do you like most about the product or service?

    Scalability and robust performance.

    What do you dislike most about the product?

    OOTB user interface (HUE).

    If you could start over, what would your organization do differently?

    Reconsider the versions of the integration service layers (EDGE, Hive etc).


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(3)
4.3

Timely and complete response to product questions

(4)
3.8

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.5

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.0

Ease of integration using standard APIs and tools

(3)
3.0

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(3)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
3.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(3)
3.7

Quality of technical support

(3)
3.0

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.0

Managing Large Volumes of Data

(3)
4.0

Loading Data Continuously

(1)
4.0

Other Data Types in Addition to Structured Data

(1)
4.0

Repetitive Queries

(3)
3.3

Queries Supporting Advanced Analytics

(2)
3.0

Operational BI Queries

(1)
1.0

System Availability

(3)
4.3

User Skill Level Support

(3)
3.3

Administration and Management

(3)
3.3
1 2 3 4 5
Section
1

Additional Context

What is your licensing arrangement with your vendor?

Enterprise license

Contractually defined use case pricing/licensing

Core, socket or server based license


What was the nature of your involvement?

Technical Assessment

Development/Integration

Functional Assessment

Vendor Management

Other...


Why did you purchase an Data Warehouse and Data Management solution for Analytics?

Create internal/operational efficiencies

Drive innovation

Enhance decision making

Cost management

Drive revenue growth

Improve business process outcomes

Reduce time to market


What other vendors were considered? Multiple responses allowed.

Cloudera

MapR Technologies

Pivotal

SAP

IBM

Teradata


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Compelling vision

Financial/organizational viability

Overall cost

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA