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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): InfoSphere DataStage

    Always a Difficult Project But IBM Was a Huge Help

    Overall Comment

    IBM was able to step in and pick up the crumbled pieces that were left from a previous, 3rd party vendor that initially tried to implement, which turned into a disaster. The IBM consultants have been top-notch and a true benefit to our company, and were able to help us right the ship!

    What one piece of advice would you give other prospective customers?

    Spend more time planning, researching, and laying the foundation before you pull the trigger.

    If you could start over, what would your organization do differently?

    Do a more thorough RFP and truly vet the details of what is involved in the implementation process.


  • 4 out of 5.0, Reviewed

    Product(s): Netezza

    Excellent Performance For Analytical Data Queries.

    Overall Comment

    Good product with good vendor support.

    What one piece of advice would you give other prospective customers?

    Compare your options.

    What do you like most about the product or service?

    Fast performance.

    What do you dislike most about the product?

    Price.

    What one thing do you wish the vendor did differently?

    Had more integration help available.

    If you could start over, what would your organization do differently?

    Nothing

    Product capabilities - overall comment

    Very good for analytical queries

    Service & support - overall comment

    Vey good vendor support in intial stages

    Integration & Deployment - Overall comment

    Integratin with SAS was new and needed more help


  • 1 out of 5.0, Reviewed

    Product(s): Other...

    Watson - it's a brand, not just a technology...

    Overall Comment

    Watson has become a broader brand for IBM. They are re-lableing much of the product catalog under the Watson brand. It was very difficult for us to ascertain exactly which technology was being implemented. After several sessions to define scope, the project was terminated after 2 weeks when it was discovered that the Hadoop technology we use as a core wasn't compatible with the selected IBM tools.

    What one piece of advice would you give other prospective customers?

    Be sure to understand more about the Data Scientist role. Our experience is that 8 out of 10 candidates are transplanted from BI skillsets. True data science skills are difficult to identify.

    What do you like most about the product or service?

    They have some great technical people, but they're had to get to.

    What do you dislike most about the product?

    We had a project manager who liked to focus more on the technology than the PM work. Also, the vendor redirected competency and capability gaps to us as a customer - we had to reset the business relationship following the engagement.

    What one thing do you wish the vendor did differently?

    There seemed to be a focus on driving their Cloud sales platform rather than helping us to solve our advanced analytics use cases.

    If you could start over, what would your organization do differently?

    In hindsight, we should have insisted that the sales team connect us directly to the technology folks. This can be difficult, as most of the sales teams are embedded with technical sales architects. These folks are still not the right layer - it's the actual technologists that need to scope the tools and process for integration with Open Source big data technologies.

    Service & support - overall comment

    It's difficult to get changes or adjustments to services processed.


  • 3 out of 5.0, Reviewed

    Product(s): Netezza, PureData System for Analytics

    Big Data Analytics with good performance but at a price. Poor stability did not help.

    Overall Comment

    Have had a fairly successful implementation so far and have had fairly decent performance implications, but there were issues with stability of the product. Also, the expense of adding scaling is a big consideration for the future.

    What one piece of advice would you give other prospective customers?

    Look for stability and maturity while choosing a product similar to Netezza.

    What do you like most about the product or service?

    The performance of big data analytics.

    What do you dislike most about the product?

    Instability of platform. Unable to identify the root cause of outages (which are numerous).

    What one thing do you wish the vendor did differently?

    Not sure.

    If you could start over, what would your organization do differently?

    Choose a more stable platform.


  • 4 out of 5.0, Reviewed

    Product(s): Netezza

    Drove performance improvements over existing data warehouse.

    Overall Comment

    We met business scalability and performance goals.

    What one piece of advice would you give other prospective customers?

    Have mature data scientist and data management staff in place that is knowlegable with existing data.

    What do you like most about the product or service?

    Purpose fit appliance.

    What do you dislike most about the product?

    Expensive.

    What one thing do you wish the vendor did differently?

    Provide tighter integration with Tableau and data prep tools.

    If you could start over, what would your organization do differently?

    Would have taken on project sooner.


  • 3 out of 5.0, Reviewed

    Product(s): Netezza

    Delivers on performance , but DR and Backup seem to be an afterthought.

    Overall Comment

    The sales process was very long. Difficult proof of concept. It would have been nice if there was an ETL engine built into the offering.

    What one piece of advice would you give other prospective customers?

    Look at the business case closely. In our situation we bought Ferrari when we probably only needed a Chevy.

    What do you like most about the product or service?

    It is very fast.

    What do you dislike most about the product?

    It requires a strange backup configuration (not sure if that was the partners fault). It takes up a full rack in the data center eventhough it on;ly uses 1/4 of the rack.

    What one thing do you wish the vendor did differently?

    Talked more about their long term strategy. They are now offering a cloud solution.

    If you could start over, what would your organization do differently?

    Pick a stronger partner


  • 5 out of 5.0, Reviewed

    Product(s): Netezza

    Implementation was very smooth and the product exceeds our expectations.

    Overall Comment

    The implementation process was very smooth. We installed and deployed on schedule and on budget.

    What one piece of advice would you give other prospective customers?

    It was very helpful to work with a 3rd party vendor to help with configuration and training.

    What do you like most about the product or service?

    It performs very well and has improved our ability to quickly process and analyze large amounts of data.

    What do you dislike most about the product?

    The Aginity Workbench for accessing the data could use some improvements.

    What one thing do you wish the vendor did differently?

    Nothing really comes to mind.

    If you could start over, what would your organization do differently?

    Not tried to adopt a new ETL tool immediately following the installation.

    Product capabilities - overall comment

    The appliance is very robust and handles large amounts of data very well.

    Service & support - overall comment

    The vendor was very responsive to our questions and there have been very few maintenance or support issues.

    Integration & Deployment - Overall comment

    The overall process of integration and deployment was very smooth.


  • 5 out of 5.0, Reviewed

    Product(s): Netezza

    Partnership and not just another vendor.

    Overall Comment

    IBM is interested in being a solid partner and not just another vendor. The have shown an interest in our company in being successful. The products seem to be always evolving and looking to the future. That along with their products being tightly integrated, makes a huge difference.

    What one piece of advice would you give other prospective customers?

    You will have a positive experence as long as you open up and fully disclose your challenges up front and not just from an IT perspective.

    What do you like most about the product or service?

    Netezza was a quick installation and performance was light years over our legacy warehouse. IBM's professional services was there with us every step along the way from the proof of concept, installation, and now production. A positive experence.

    What do you dislike most about the product?

    NA

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    We do so much up front planning at our company, I honestly can't think of anything I would change.

    Integration & Deployment - Overall comment

    You can tell that IBM spends a lot of time and resources in their R&D. This evident by the tight integration of Netezza with Data Stage and Big Insights.


  • 4 out of 5.0, Reviewed

    Product(s): Netezza

    Easy implementation of appliances.

    Overall Comment

    Installation and configuration process was uneventful.

    What one piece of advice would you give other prospective customers?

    Involve all teams at the start.

    What do you like most about the product or service?

    Easy to support, BI queries are lightning fast.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Needed to get DBA team involved at the beginning instead of letting the BI team handle it.

    Product capabilities - overall comment

    Finely tuned appliance.


  • 4 out of 5.0, Reviewed

    Product(s): Netezza

    Good product, with caveats

    Overall Comment

    Product has been stable and has met our expectations as advertised.

    What one piece of advice would you give other prospective customers?

    Ensure you have a 3-5 year strategy for managing the data you will be collecting and what you might be doing with it. This will help you understand how best to implement the solution.

    What do you like most about the product or service?

    The platform is stable

    What do you dislike most about the product?

    Nothing specific

    What one thing do you wish the vendor did differently?

    Price was kind of high and we purchased just after IBM acquired Netezza which meant they didn't have it fully integrated into their support catalog, so getting support was challenging at first.

    If you could start over, what would your organization do differently?

    The main thing we could have done better would be to do more evaluation of other products. Because IBM was an incumbent in our organization, not much diligence was done on other vendors.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(13)
3.8

Ability to understand your organization's needs

(13)
4.1

Timely and complete response to product questions

(13)
4.0

Pricing and contract flexibility (pricing and terms)

(13)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(14)
3.9

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(13)
3.8

Ease of integration using standard APIs and tools

(13)
3.6

Quality and availability of end-user training

(14)
3.7

Ease of deployment

(14)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(13)
3.8

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(12)
3.7

Quality of technical support

(12)
3.8

Quality of peer user community

(11)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(14)
3.9

Managing Large Volumes of Data

(13)
4.3

Loading Data Continuously

(12)
3.8

Other Data Types in Addition to Structured Data

(10)
3.3

Repetitive Queries

(11)
4.3

Queries Supporting Advanced Analytics

(13)
4.0

Queries on Many Data Types/Sources

(12)
3.9

Operational BI Queries

(11)
4.1

System Availability

(12)
4.0

User Skill Level Support

(12)
3.8

Administration and Management

(12)
3.9
1 2 3 4 5
Section
1

Additional Context

What is your licensing arrangement with your vendor?

Core, socket or server based license

Enterprise license

Processing capacity or work unit bound license

Contractually defined use case pricing/licensing

Don't know


What was the nature of your involvement?

Technical Assessment

Development/Integration

Maintenance and Support

Vendor Management

Vendor/Product Selection

Rollout and Install

Functional Assessment

Executive Sponsor

Application Lead

User Training

Other...


Why did you purchase an Data Warehouse and Data Management solution for Analytics?

Enhance decision making

Improve business process agility

Improve customer relations/service

Create internal/operational efficiencies

Improve business process outcomes

Reduce time to market

Cost management

Drive innovation

Drive revenue growth

Improve compliance and risk management

Other...


What other vendors were considered?

Microsoft

Oracle

Teradata

Cloudera

IBM

SAP

Hitachi

Hortonworks

MapR Technologies

SAS

Other...


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Pre-existing relationships

Strong vendor partnership

Strong services expertise

Product roadmap and future vision

Breadth of services

Strong consulting partnership

Strong customer focus

Strong user community

Compelling vision

Incumbent vendor

Other...


In which region(s) did your deployment take place?

North America

Latin America