4 out of 5.0, Reviewed May 12, 2016
The vendor has established the relationship with our company and has been responsive to our needs for improvements in the product and interoperability with existing warehousing technologies.
Understand your enterprise data strategy and how it aligns with your BI consumption strategy.
Very responsive support and customer engagement.
Need better support for federated models of working with their semantic framework.
Mature a roadmap for NoSql database support.
Drive the program based on business decisions of value to our organization and less time on tech evals.
experienced some Cloud to VPC challenges.
4 out of 5.0, Reviewed Mar 16, 2016
The upgrade itself is pretty seamless. The challenge is with regression testing integrations we had with other products consumimg our app as a webservice and re-integrating the GIS plugin we use, Visual Crossing.
The tool is super powerful and super flexible, but just like with any application, if you customize, you'll have to do it again.
The tool today is powerful, flexible, scalable and the pace of innovation is accelerating like crazy. Version 10 sounds awesome (have used it on desktop) and we plan to upgrade in the next few months.
With power, security and scalability (and pedigree) comes complexity and some pretty decrepit architect tools. Maybe it's don't fix what ain't broke, but for the architects, the user experience could be better. But, I would rather the end user be taken care of and they are devoting tons of energy there.
I am unsure it's the vendor or our conservative IT strategy, but I wish our entire, highly interdependent architecture could be upgraded in place rather than copied, upgraded, regression tested and then promoted. They do have nice tools to regression test all of our objects. Very comprehensive, but not as coherent as I wish. I want an easy upgrade button and a big checkmark when everything is perfect - just like a simpler iOS app.
Upgrade more frequently and replace customizations with out of the box functionality.
Super responsive, friendly service. A little turnover in support engineers this past year did affect the speed to solutions but they got there.
2 out of 5.0, Reviewed Mar 15, 2016
horible support. canned answers. no idea what we are talking about or need.
3 out of 5.0, Reviewed Mar 14, 2016
Although this is a good product in the past we experienced support issues with delayed response and skilset limitation. Recently response improved and there has been a new, better relationship with the vendor.
Check with other customers on the challenges they face, don't base your expectations simply on vendor demo and POC.
Ability to create nice dashboards, canned reports, download data (although volume is limited).
Limitation on rendering number of rows and how much data we can download (very limited).
Explain how the tool will be used by power user vs. end user with limited technical abilities.
Spend more time understanding challenges other companies faced during implementation.
compatible with our data sources.
in 2016 support has been addressed and we getting much faster response.
Faced some challenges and MSTR was slow to respond and support but eventually helped us install successfully. Would help if they made recomendation on infrastructure.
4 out of 5.0, Reviewed Mar 14, 2016
Good enterprise tool but get good architects on board in early phases as setting up the base is key for successful enterprise projects with MSTR.
Very mature enterprise analytics platform.
Dependancy on narrowcast to generate XL template based outputs distribution services should have been able to do it by itself.
Better response time.
Engage MSTR partner resources more earlier as response from them is not optimal.
Good tool for enterprise analytics.
Still trying to get all details around licensing.
For Enterprise BI implementation, i like the tool and its flexibility to work with different source systems.
3 out of 5.0, Reviewed Jun 9, 2015
The vendor could have done better in post implementation support.
Do your homework on vendors.
Ease of use.
The amount of time needed to maintain our production infrastructure.
How they view our internal process.
Better internal requirements, both business and technical.
They met the technical requirements of the product set.
The support model is a good and meets our needs.
The vendor team did a good job understanding our environments.