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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Exadata,Other...

    Hardware performs well, but software has been challenging to configure

    Overall Comment

    Product is high quality, but the vendor installation and configuration services have been challenging.

    What one piece of advice would you give other prospective customers?

    Review the configuration of the SuperCluster in detail -- do not take the vendor's word that it is configured properly.

    What do you like most about the product or service?

    Very high-performance platform.

    What do you dislike most about the product?

    Software configuration and monitoring are very difficult.

    What one thing do you wish the vendor did differently?

    Much more detailed configuration plan, and better support expertise after the initial configuration are needed.

    If you could start over, what would your organization do differently?

    Review all critical features of the product, and ensure that the installer enables them as planned.

    Service & support - overall comment

    Support is inconsistent. Some support representatives are much better than others, and there needs to be better identification and routing of the best experts to help solve particular problems.


  • 4 out of 5.0, Reviewed

    Product(s): Exadata

    needs additional improvements

    Overall Comment

    Glad to work with Exadata. Support from internal is ok. But its update process can be improved . Also, it should be needed to try how it work in cloud technology with 12c. We have established our 200 TB uncompressed enterprise data warehouse on that and it works effectively. We are still trying to integrate with relational and dimensional data warehouse and big data analytics and expecting to see results.

    What do you like most about the product or service?

    speed and usability

    What do you dislike most about the product?

    update process

    What one thing do you wish the vendor did differently?

    no comment

    If you could start over, what would your organization do differently?

    try to use in-memory solutions

    Service & support - overall comment

    response time is ok and support center willing to help.


  • 4 out of 5.0, Reviewed

    Product(s): Exadata,Oracle DBMS

    Strong performance, but the hardware stability needs imporvement.

    Overall Comment

    Very good performance on our Accounting system.

    What one piece of advice would you give other prospective customers?

    Considering the TCO, should use on the heavy I/O applications.

    What do you like most about the product or service?

    Extremely strong performance.

    What do you dislike most about the product?

    Onebox solution is sometimes difficult for the customer to tell how to maintain the machine, as the datacenter has many different departments, hardware,networks,ie.

    What one thing do you wish the vendor did differently?

    Improve the service quality in mainland China, and reduce the overall price, as nowadays open platform infrastructures are becoming cheaper and cheaper.

    If you could start over, what would your organization do differently?

    Would try to evaluate more on both the service ability and the overall stability, for Exadata.

    Service & support - overall comment

    The service team would response in very short time.


  • 5 out of 5.0, Reviewed

    Product(s): Exadata,Oracle DBMS,Other...

    Leading edge technology in use

    Overall Comment

    Perfect result, in time and in budget! Oracle was overall a very reliable partner.

    What one piece of advice would you give other prospective customers?

    Don't waste to much time in advance in design etc. 80/20 is enough.

    What do you like most about the product or service?

    Allways leading edge combined with strong stability.

    What do you dislike most about the product?

    Sometimes to much inovation

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Earlier implementation of an EDWH.

    Service & support - overall comment

    Always fast response


  • 5 out of 5.0, Reviewed

    Product(s): Exadata,Oracle DBMS

    Great Performance and commercial value

    Overall Comment

    Outstanding Performance

    What one piece of advice would you give other prospective customers?

    work closley with Oracle as they provide very good service

    What do you like most about the product or service?

    reliable

    What do you dislike most about the product?

    none

    What one thing do you wish the vendor did differently?

    none

    If you could start over, what would your organization do differently?

    none

    Product capabilities - overall comment

    great product

    Service & support - overall comment

    Great timely support

    Integration & Deployment - Overall comment

    great support and effort during testing and go-live


  • 4 out of 5.0, Reviewed

    Product(s): Big Data Appliance

    Customer Service.

    Overall Comment

    Customer service is good.

    What do you like most about the product or service?

    Customer service.

    What one thing do you wish the vendor did differently?

    Stay in contact every three months.

    If you could start over, what would your organization do differently?

    Good relationship with vendors on projects.

    Integration & Deployment - Overall comment

    Excellent integration with working DBAs.


  • 5 out of 5.0, Reviewed

    Product(s): Exadata

    Awesome!

    Overall Comment

    Excellent performance and reliability.

    What one piece of advice would you give other prospective customers?

    Get expert help for initial setup and updates.

    What do you like most about the product or service?

    Performance and reliability.

    What do you dislike most about the product?

    Complicated system.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing.


  • 5 out of 5.0, Reviewed

    Product(s): Exadata,Oracle DBMS

    Easy implementation, extreme performance.

    Overall Comment

    In addition to providing higher performance and reducing cost of ownership, Oracle Data Integrator and the Oracle Exadata solution allow us to turn data into valuable information that moves our business forward.

    What one piece of advice would you give other prospective customers?

    Implement security,masking and auditing at the beginning of the project.

    What do you like most about the product or service?

    Ease of installation and management.

    What do you dislike most about the product?

    New 12c features need additional purchases.

    What one thing do you wish the vendor did differently?

    More implementation with the other vendors big data solutions.

    If you could start over, what would your organization do differently?

    Use external loader instead of SQL*Loader (sqlldr).

    Product capabilities - overall comment

    We have the chance to use all Oracle features( Spatial,Data mining,Analitics,etc) with the ease of an hardware product

    Service & support - overall comment

    Platinium support is free of charge. All the monitoring and upgrade is done by the vendor.

    Integration & Deployment - Overall comment

    Just because it is still Oracle, Exadata has the full integration with the existing solutions and products in the company.


  • 2 out of 5.0, Reviewed

    Product(s): Oracle DBMS

    How many hours do you have

    Overall Comment

    Poor product in various aspects, vendor not capable of providing quality support. Simply put, the vendor has no business doing this; maturity is dismal; know how is lacking; no atual support whatsoever.

    What one piece of advice would you give other prospective customers?

    Stay away from this vendor and product.

    What do you like most about the product or service?

    Nothing.

    What do you dislike most about the product?

    Everything.

    What one thing do you wish the vendor did differently?

    Evertything.

    If you could start over, what would your organization do differently?

    Different vendor, different product altogther.


  • 5 out of 5.0, Reviewed

    Product(s): Exadata,Oracle DBMS

    implementation was smooth and Performance is great.

    Overall Comment

    It was a good experience and the product worked well.

    What one piece of advice would you give other prospective customers?

    Make your data volume/ workload / availability projections for an extended period of time in future.

    What do you like most about the product or service?

    Performance.

    What do you dislike most about the product?

    Nothing particular.

    What one thing do you wish the vendor did differently?

    Make product licensing easier.

    If you could start over, what would your organization do differently?

    Make the delivery more agile.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(19)
4.1

Ability to understand your organization's needs

(21)
4.4

Timely and complete response to product questions

(20)
4.2

Pricing and contract flexibility (pricing and terms)

(20)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(24)
4.0

How long did your deployment take?

6 - 9 months (<9)

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(17)
4.0

Ease of integration using standard APIs and tools

(21)
4.3

Quality and availability of end-user training

(20)
4.2

Ease of deployment

(23)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(24)
3.9

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(23)
4.0

Quality of technical support

(23)
4.1

Quality of peer user community

(19)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(24)
4.5

Managing Large Volumes of Data

(23)
4.4

Loading Data Continuously

(20)
4.5

Other Data Types in Addition to Structured Data

(15)
4.3

Repetitive Queries

(21)
4.4

Queries Supporting Advanced Analytics

(18)
4.1

Queries on Many Data Types/Sources

(20)
4.5

Operational BI Queries

(19)
4.4

System Availability

(22)
4.7

User Skill Level Support

(21)
4.0

Administration and Management

(23)
4.3
1 2 3 4 5
Section
1

Additional Context

What is your licensing arrangement with your vendor?

Enterprise license

Core, socket or server based license

Contractually defined use case pricing/licensing


What was the nature of your involvement?

Maintenance and Support

Technical Assessment

Development/Integration

Vendor/Product Selection

Application Lead

Executive Sponsor

Functional Assessment

Rollout and Install

Vendor Management

Other...


Why did you purchase an Data Warehouse and Data Management solution for Analytics?

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Enhance decision making

Reduce time to market

Drive innovation

Drive revenue growth

Cost management

Improve compliance and risk management

Improve supplier or partner relations

Other...


What other vendors were considered? Multiple responses allowed.

IBM

Microsoft

Teradata

Hewlett Packard Enterprise

SAP

Oracle

Cloudera

MicroStrategy

Pivotal

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Overall cost

Strong services expertise

Strong vendor partnership

Financial/organizational viability

Strong customer focus

Strong user community

Breadth of services

Compelling vision

Incumbent vendor

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

EMEA

Latin America