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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Exadata

    Merging database and Increase Performance and Response times

    Overall Comment

    Faster responses, created ways to merge databases.

    What one piece of advice would you give other prospective customers?

    Go for Exadata


  • 2 out of 5.0, Reviewed

    Product(s): Oracle DBMS

    Oracle is fine, stay away from Solaris

    Overall Comment

    Not impresses with the knowledge of the var tha twas an oracle specialist

    What one piece of advice would you give other prospective customers?

    Be aware you may know more that you var and move away form Solaris

    What do you like most about the product or service?

    very failiar as a currnet oracle customer

    What one thing do you wish the vendor did differently?

    Oracle was out of the loop. I wished the var listened

    If you could start over, what would your organization do differently?

    Move from Solaris to OEL on commodity hardware


  • 5 out of 5.0, Reviewed

    Product(s): Exadata

    Easy to Implement and great effeciencies

    Overall Comment

    Excellent and cost savings

    What one piece of advice would you give other prospective customers?

    Be ready to accept the change

    What do you like most about the product or service?

    Ease of operations

    If you could start over, what would your organization do differently?

    Implement it earlier


  • 3 out of 5.0, Reviewed

    Product(s): Exadata

    Performs as Advertised

    Overall Comment

    Implementation was easy. System performs as advertised. Fairly short learning curve as well. Oracle Platinum support has had it's challenges. This seems like an immature process with frequent issues. We have gotten to the point that we require on-shore resources during Platinum support calls.

    What one piece of advice would you give other prospective customers?

    Understand the maintenance requirements.


  • 3 out of 5.0, Reviewed

    Product(s): Exadata

    too expensive and a difficult relationship

    Overall Comment

    ORACLE is q difficult to work with supplier, yet the project wa finally succesful. Cost too high

    What one piece of advice would you give other prospective customers?

    when dealing with ORACLE, please be prepared

    What do you like most about the product or service?

    the product is solid

    What do you dislike most about the product?

    the vendor

    What one thing do you wish the vendor did differently?

    it would be nice if ORACLE woulkd be more responsive to our needs and less greedy

    If you could start over, what would your organization do differently?

    we would consider leveraging big data technologies using open souce components


  • 4 out of 5.0, Reviewed

    Product(s): Big Data Appliance

    Oracle Exadata is a great hammer

    Overall Comment

    vendor has a good base offering, as a framework,

    What one piece of advice would you give other prospective customers?

    negiotaiate the best deal you can up front, and include upgrade costs

    What do you like most about the product or service?

    ability to handle load and volumes of data

    What do you dislike most about the product?

    vendor desire to have more of their products being introduced

    What one thing do you wish the vendor did differently?

    work together as a collective organziationa

    If you could start over, what would your organization do differently?

    sort out the product and services team relationship....we are acting as the go between.

    Service & support - overall comment

    customizations take a good design to survive upgrades


  • 4 out of 5.0, Reviewed

    Product(s): Exadata, Oracle DBMS

    Exadata works as advertised. Great performance, solid architecture, reliable HW/SW.

    Overall Comment

    Exadata is probably the best and most reliable Oracle innovation ever. It made managing complex, large RAC databases much simpler and more reliable. Implementation takes times and ACS and OCS resources are not always strong, requiring Oracle account team intervention. OMCS delivers -- at best -- just average management capabilities for Exadata.

    What one piece of advice would you give other prospective customers?

    Pay close attention to patching/upgrading complexity as Exadata makes managing Oracle databases more visibly complicated from the database standpoint. With normal commodity servers, storage, and networking, the complexity of managing these components is mostly hidden from the database and higher tiers whereas with Exadata, all of these components are managed together.

    What do you like most about the product or service?

    It simply works and works well.

    What do you dislike most about the product?

    Acquisition and ongoing operations costs.

    What one thing do you wish the vendor did differently?

    Better support and ongoing operations.

    If you could start over, what would your organization do differently?

    More carefully evaluate and vet OMCS capabilities to run Exadata.

    Service & support - overall comment

    Oracle support is generally bad, although Exadata specialists are usually a higher quality than other resources at Oracle support.


  • 4 out of 5.0, Reviewed

    Product(s): Exadata

    The product is solid but the support is terrible.

    Overall Comment

    The product is solid, but the support is terrible.

    What one piece of advice would you give other prospective customers?

    Hammer out a detailed support strategy as a part of the purchase process with key SLAs defined.

    What do you like most about the product or service?

    The storage and compute interaction

    What do you dislike most about the product?

    the support is terrible.

    What one thing do you wish the vendor did differently?

    Have a better support staff.

    If you could start over, what would your organization do differently?

    No; we will still do it this way.

    Service & support - overall comment

    Absolutely terrible support


  • 4 out of 5.0, Reviewed

    Product(s): Exadata, Other...

    Hardware performs well, but software has been challenging to configure

    Overall Comment

    Product is high quality, but the vendor installation and configuration services have been challenging.

    What one piece of advice would you give other prospective customers?

    Review the configuration of the SuperCluster in detail -- do not take the vendor's word that it is configured properly.

    What do you like most about the product or service?

    Very high-performance platform.

    What do you dislike most about the product?

    Software configuration and monitoring are very difficult.

    What one thing do you wish the vendor did differently?

    Much more detailed configuration plan, and better support expertise after the initial configuration are needed.

    If you could start over, what would your organization do differently?

    Review all critical features of the product, and ensure that the installer enables them as planned.

    Service & support - overall comment

    Support is inconsistent. Some support representatives are much better than others, and there needs to be better identification and routing of the best experts to help solve particular problems.


  • 4 out of 5.0, Reviewed

    Product(s): Exadata

    needs additional improvements

    Overall Comment

    Glad to work with Exadata. Support from internal is ok. But its update process can be improved . Also, it should be needed to try how it work in cloud technology with 12c. We have established our 200 TB uncompressed enterprise data warehouse on that and it works effectively. We are still trying to integrate with relational and dimensional data warehouse and big data analytics and expecting to see results.

    What do you like most about the product or service?

    speed and usability

    What do you dislike most about the product?

    update process

    What one thing do you wish the vendor did differently?

    no comment

    If you could start over, what would your organization do differently?

    try to use in-memory solutions

    Service & support - overall comment

    response time is ok and support center willing to help.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(29)
3.8

Ability to understand your organization's needs

(31)
4.1

Timely and complete response to product questions

(30)
4.0

Pricing and contract flexibility (pricing and terms)

(30)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(33)
3.9

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

9 - 12 months (<12)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(25)
3.9

Ease of integration using standard APIs and tools

(29)
4.2

Quality and availability of end-user training

(28)
4.0

Ease of deployment

(32)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(34)
3.7

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(33)
3.9

Quality of technical support

(33)
3.9

Quality of peer user community

(27)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(33)
4.4

Managing Large Volumes of Data

(32)
4.5

Loading Data Continuously

(29)
4.5

Other Data Types in Addition to Structured Data

(23)
4.3

Repetitive Queries

(30)
4.5

Queries Supporting Advanced Analytics

(27)
4.1

Queries on Many Data Types/Sources

(29)
4.4

Operational BI Queries

(28)
4.5

System Availability

(31)
4.6

User Skill Level Support

(30)
4.2

Administration and Management

(32)
4.3
1 2 3 4 5
Section
1

Additional Context

What is your licensing arrangement with your vendor?

Enterprise license

Core, socket or server based license

Contractually defined use case pricing/licensing

Named connection license/pricing


What was the nature of your involvement?

Maintenance and Support

Technical Assessment

Development/Integration

Application Lead

Vendor/Product Selection

Rollout and Install

Vendor Management

Executive Sponsor

Functional Assessment

User Training

Other...


Why did you purchase an Data Warehouse and Data Management solution for Analytics?

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Enhance decision making

Improve customer relations/service

Reduce time to market

Drive innovation

Drive revenue growth

Improve compliance and risk management

Cost management

Improve supplier or partner relations

Other...


What other vendors were considered?

IBM

Microsoft

Teradata

Hewlett Packard Enterprise

Oracle

SAP

Cloudera

Amazon Web Services

Hitachi

Hortonworks

MapR Technologies

MemSQL

MicroStrategy

Pivotal

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Overall cost

Product roadmap and future vision

Strong services expertise

Financial/organizational viability

Strong vendor partnership

Strong customer focus

Strong user community

Breadth of services

Compelling vision

Incumbent vendor

Strong consulting partnership

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

EMEA

Latin America