4 out of 5.0, Reviewed Oct 7, 2016
The product is solid, but the support is terrible.
Hammer out a detailed support strategy as a part of the purchase process with key SLAs defined.
The storage and compute interaction
the support is terrible.
Have a better support staff.
No; we will still do it this way.
Absolutely terrible support
4 out of 5.0, Reviewed Sep 21, 2016
Product is high quality, but the vendor installation and configuration services have been challenging.
Review the configuration of the SuperCluster in detail -- do not take the vendor's word that it is configured properly.
Very high-performance platform.
Software configuration and monitoring are very difficult.
Much more detailed configuration plan, and better support expertise after the initial configuration are needed.
Review all critical features of the product, and ensure that the installer enables them as planned.
Support is inconsistent. Some support representatives are much better than others, and there needs to be better identification and routing of the best experts to help solve particular problems.
4 out of 5.0, Reviewed Sep 21, 2016
Glad to work with Exadata. Support from internal is ok. But its update process can be improved . Also, it should be needed to try how it work in cloud technology with 12c. We have established our 200 TB uncompressed enterprise data warehouse on that and it works effectively. We are still trying to integrate with relational and dimensional data warehouse and big data analytics and expecting to see results.
speed and usability
try to use in-memory solutions
response time is ok and support center willing to help.
2 out of 5.0, Reviewed Sep 20, 2016
Oracle delivered equipment without a PO just to try and meet the Q1 end of a quarter date. They intentionally delivered a product without a PO in order to hit a sales number. It disrupted several other projects going on and the product is sitting in storage unused until we're ready to implement. At the time of this review, the issue still isn't resolved.
Oracle hasn't changed much in the 10+ years I've dealt with them.
Nothing to add at this time.
4 out of 5.0, Reviewed Aug 25, 2016
Very good performance on our Accounting system.
Considering the TCO, should use on the heavy I/O applications.
Extremely strong performance.
Onebox solution is sometimes difficult for the customer to tell how to maintain the machine, as the datacenter has many different departments, hardware,networks,ie.
Improve the service quality in mainland China, and reduce the overall price, as nowadays open platform infrastructures are becoming cheaper and cheaper.
Would try to evaluate more on both the service ability and the overall stability, for Exadata.
The service team would response in very short time.
5 out of 5.0, Reviewed Aug 16, 2016
Perfect result, in time and in budget! Oracle was overall a very reliable partner.
Don't waste to much time in advance in design etc. 80/20 is enough.
Allways leading edge combined with strong stability.
Sometimes to much inovation
Earlier implementation of an EDWH.
Always fast response
5 out of 5.0, Reviewed Aug 15, 2016
work closley with Oracle as they provide very good service
Great timely support
great support and effort during testing and go-live
4 out of 5.0, Reviewed May 10, 2016
Customer service is good.
Stay in contact every three months.
Good relationship with vendors on projects.
Excellent integration with working DBAs.
5 out of 5.0, Reviewed May 4, 2016
Excellent performance and reliability.
Get expert help for initial setup and updates.
Performance and reliability.
5 out of 5.0, Reviewed May 2, 2016
In addition to providing higher performance and reducing cost of ownership, Oracle Data Integrator and the Oracle Exadata solution allow us to turn data into valuable information that moves our business forward.
Implement security,masking and auditing at the beginning of the project.
Ease of installation and management.
New 12c features need additional purchases.
More implementation with the other vendors big data solutions.
Use external loader instead of SQL*Loader (sqlldr).
We have the chance to use all Oracle features( Spatial,Data mining,Analitics,etc) with the ease of an hardware product
Platinium support is free of charge. All the monitoring and upgrade is done by the vendor.
Just because it is still Oracle, Exadata has the full integration with the existing solutions and products in the company.