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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): SAP BW, SAP Hana

    Challenge - Finding the right solution implementor for HANA upgrade and implementation

    Overall Comment

    Vendor did not have HANA implementation experience


  • 4 out of 5.0, Reviewed

    Product(s): SAP BW

    Good product for us thus far

    Overall Comment

    seems to be working fine for our needs

    What one piece of advice would you give other prospective customers?

    We implement the SAP GL the same time as SAP BW. We should have trained using production data sets to see real world examples

    What do you like most about the product or service?

    see above

    What do you dislike most about the product?

    training

    What one thing do you wish the vendor did differently?

    see above

    If you could start over, what would your organization do differently?

    We implement the SAP GL the same time as SAP BW. We should have trained using production data sets to see real world examples


  • 3 out of 5.0, Reviewed

    Product(s): SAP Hana

    Good roadmap, but getting there takes longer

    Overall Comment

    Good concept. took a while to implement

    What do you like most about the product or service?

    Part of long term roiad map

    What one thing do you wish the vendor did differently?

    Be more up front on work required to implement. Just because its in memory doesn't make it magic

    If you could start over, what would your organization do differently?

    Plan less aggressive timelines and the frequency of patches

    Service & support - overall comment

    New product, support getting better


  • 3 out of 5.0, Reviewed

    Product(s): SAP BW

    Implementation was based on our global BW template and rolled out Worldwide

    Overall Comment

    SAP BW is a mature technology, but is evolving due to the digital economy. Our company is leveraging lot reporting tools developed internally to support business functions around the world.

    What one piece of advice would you give other prospective customers?

    Use SAP BW or BI tools for summarized reporting only for executive management and do not try to make into an Operation Intelligence and Analytics tool.

    What do you like most about the product or service?

    Faster speed and easier to develop tools

    What do you dislike most about the product?

    It is not an end user self-service tool and needs dedicated development teams to provide the reports to end users. This can make the IT response to organizational reporting needs less agile.

    What one thing do you wish the vendor did differently?

    Provide better user interface for BW. I believe they are now moving into this space with SAP HANA technology

    If you could start over, what would your organization do differently?

    Architect the BW cubes development differently since currently the tool is being used for summarized reporting and also as source for operational intelligence. This is because the operational analytics tools like SAP OpInt or other third party tools did not exist when we embarked on our journey.

    Service & support - overall comment

    We have annual maintenance contract with SAP


  • 3 out of 5.0, Reviewed

    Product(s): SAP Hana

    Great potential. Immature and expensive.

    Overall Comment

    The technology has great potential. It is still immature and expensive. Native integration with core SAP ERP is good, but to be a pure analytics system which integrates to other data sources, it's not the best fit.

    What one piece of advice would you give other prospective customers?

    If you need reporting for SAP data, go for it. Otherwise, look at other solutions that can integrate well.

    What do you like most about the product or service?

    Potential of the technology.

    If you could start over, what would your organization do differently?

    Do a better TCO analysis.


  • 2 out of 5.0, Reviewed

    Product(s): SAP IQ

    Straight forward implementation, beware of version dependencies

    Overall Comment

    SAP IQ (NLS) has not been a good fit so far.

    What one piece of advice would you give other prospective customers?

    1. Ensure that you are on BW7.4 as the performance prior to this version (lack of smart data access is a bottleneck 2. Plan for extensive change management. We expected all our existing queries to work seamlessly through NLS, but many queries have to be redesigned to make it efficient for NLS

    What do you like most about the product or service?

    Seamless integration with BW, so end users can use existing interfaces to get data from BW and NLS

    What do you dislike most about the product?

    Performance

    What one thing do you wish the vendor did differently?

    Educate us on product compatibility / interoperability prior to start of project.

    If you could start over, what would your organization do differently?

    We would not have purchased this product in 2015, as it was not ready for our environment.


  • 2 out of 5.0, Reviewed

    Product(s): SAP Hana

    Requires extremely skilled technical users to be able to implement and transition.

    Overall Comment

    Frustrated by a lack of direction in their roadmap regarding end-user tools and capabilities for analyzing data. The roadmap continuously changes with no migration path. Also requires extremely skilled technical users to be able to implement and transition.

    What do you like most about the product or service?

    Performance and ability to remove data aggregation layers.

    What one thing do you wish the vendor did differently?

    Lack of integration capabilities with other front-end tools; vendor often attempts to tie/rope businesses into full solution when back-end solution might be great, but front-end/end-user tools are not intuitive.

    If you could start over, what would your organization do differently?

    Understand the overall impact to existing datawarehouse as well as process changes being made to transactional systems (if occurring at the same time)

    2 of 2 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Other...

    Strong working relationship with the vendor. Large base of embedded code and end user knowledge.

    Overall Comment

    Strong working relationship with vendor. Large base of embedded code and end user knowledge. Bumps were generally manageable from end user perspective. Took effort to integrate into our environment.

    What one piece of advice would you give other prospective customers?

    Envision a completely successfuly adoption and installation. Then envision of the worst case of what that would mean. From that, adjust your practices.

    What do you like most about the product or service?

    Ease of use, User interface. Clarity to end users.

    What do you dislike most about the product?

    Metadata with respect to reports and universes are captured but not in an empowering manner. It takes much work to figure out how the product is being used

    What one thing do you wish the vendor did differently?

    The vendor had a good relationship with us and wasn't truly competing. I think they could have offered insights and guidance to us that another vendor was willing to do.

    If you could start over, what would your organization do differently?

    To some extent, our difficulties were self inflicted. We did not upgrade hardware; we did not examine governance issues within BI. We did not look at how to manage the function. We just installed the software.

    Service & support - overall comment

    Responsive to questions, though they occasionally need prodding.

    Integration & Deployment - Overall comment

    Integration difficulties were our own creation, not theirs.


  • 2 out of 5.0, Reviewed

    Product(s): Other...

    SAP BE (Business Extraction) NOT SAP BI (Business Intelligence) - Competent extraction technology!

    Overall Comment

    The strength of the SAP BI tool is in inherent integration to ECC through standard BW extractors. Outside of that cumbersome modelling environment it requires a long change management process. Also, BOBJ 3.1 version was broken in many aspects and created a bad taste with the business that took years after the deployment to correct.

    What one piece of advice would you give other prospective customers?

    SAP service is not great. The BOBJ reporting suite is still maturing. By the time we deploy one of their products, they have already overhauled it and gone in a completely other way. They sold back licenses to the client for tools which were in the original SAP BI suite - for eg, BEX analyzer and Web is sold back in the BOBJ 4.1 version as Analysis for office and Analysis for OLAP. Performance is a big problem in reporting and the integration of BOBJ with SAP BW is very poor.

    What do you like most about the product or service?

    Standard extractors and other extractor logic to bring in SAP data.

    What do you dislike most about the product?

    Service.

    What one thing do you wish the vendor did differently?

    Integrated their BI products better and had a relatively stable product catalog and vision.

    If you could start over, what would your organization do differently?

    Look at other competing vendors for products with high scalability.


  • 4 out of 5.0, Reviewed

    Product(s): SAP Hana

    Highly recommend SAP BW HANA for customers which have sub-second reporting requirements. Expensive. It is an excellent solution on top of cheaper storage.

    Overall Comment

    Very expensive, very SAP focused. Provided excellent consultants.

    Product capabilities - overall comment

    SAP BW HANA is an excellent product as long as it works standalone or with other SAP products. It is poorly integrated with the products from other vendors.

    Service & support - overall comment

    SAP provided excellent service and support but it was caused by the fact that our implementation was the largest one in the world and SAP wanted to make it successful. I haven't experienced such a good service and support from SAP in other areas.

    Integration & Deployment - Overall comment

    SAP was heavily involved during the entire project which helped us migrate to the production without any major issues.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
3.4

Ability to understand your organization's needs

(9)
3.2

Timely and complete response to product questions

(9)
3.1

Pricing and contract flexibility (pricing and terms)

(8)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(11)
3.5

How long did your deployment take?

12 months or more

9 - 12 months (<12)

6 - 9 months (<9)

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(10)
3.4

Ease of integration using standard APIs and tools

(9)
3.3

Quality and availability of end-user training

(9)
3.3

Ease of deployment

(11)
2.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(11)
3.8

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(10)
3.5

Quality of technical support

(10)
3.3

Quality of peer user community

(9)
2.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(12)
3.8

Managing Large Volumes of Data

(11)
3.5

Loading Data Continuously

(10)
3.5

Other Data Types in Addition to Structured Data

(9)
2.7

Repetitive Queries

(10)
3.4

Queries Supporting Advanced Analytics

(8)
3.3

Queries on Many Data Types/Sources

(9)
3.0

Operational BI Queries

(10)
4.1

System Availability

(10)
4.0

User Skill Level Support

(10)
4.1

Administration and Management

(8)
3.8
1 2 3 4 5
Section
1

Additional Context

What is your licensing arrangement with your vendor?

Enterprise license

Core, socket or server based license

Processing capacity or work unit bound license

Volume-based license price


What was the nature of your involvement?

Executive Sponsor

Application Lead

Functional Assessment

Technical Assessment

User Training

Other...


Why did you purchase an Data Warehouse and Data Management solution for Analytics?

Enhance decision making

Create internal/operational efficiencies

Cost management

Drive revenue growth

Improve business process agility

Drive innovation

Improve business process outcomes

Improve customer relations/service

Reduce time to market

Improve compliance and risk management

Other...


What other vendors were considered?

SAP

Microsoft

Oracle

Teradata

Cloudera

IBM

MapR Technologies

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Strong vendor partnership

Product functionality and performance

Incumbent vendor

Strong consulting partnership

Strong user community

Breadth of services

Financial/organizational viability

Product roadmap and future vision

Strong services expertise

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America