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3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Amazon.com; Amazon Webstore

    We did it but now question is how we can get everyone else do it (Culture change)

    Overall Comment

    It was great learning experience. Once we started implementing it was easier than we thought. Great learning experience.

    What one piece of advice would you give other prospective customers?

    Jump IN and learn... no risk is the biggest mistake companies, team and individual makes

    What do you like most about the product or service?

    It was simple to implement with lot of documentation

    What do you dislike most about the product?

    LOTS of documentation and complex in the beginning

    What one thing do you wish the vendor did differently?

    Help sell it internally to another team.

    If you could start over, what would your organization do differently?

    Take the training first and be better prepared

    Service & support - overall comment

    t


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
2.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

No


Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration


What other vendors were considered? Multiple responses allowed.

Amazon


Why did you purchase this product?

Cost management

Create internal/operational efficiencies


What were the key factors that drove your decision?

Overall cost

Technological innovation


In which region(s) did your deployment take place? Multiple responses allowed.

North America