Loading product reviews...
4.3 out of 5.0 (3 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Amazon but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Amazon.com; Amazon Webstore

    Truely Economical Solution

    Overall Comment

    Amazon has always been trust worthy and great customer service

    What one piece of advice would you give other prospective customers?

    Check out customer service first

    What do you like most about the product or service?

    Easy to use, economical solution

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Not sure all is good.

    If you could start over, what would your organization do differently?

    Nothing


  • 5 out of 5.0, Reviewed

    Product(s): Amazon.com; Amazon Webstore

    Best platform for buying office and consumer goods.

    Overall Comment

    Easiest company to work with. Ordering is easy - just check to see if the first item you searched for is what you need. They sometimes share with you things you are not looking for. Returns are easy and fair. FAST service, especially in cities.

    What one piece of advice would you give other prospective customers?

    When you do a general search for a type of product, ensure that the top listed products are what you were indeed looking for. They often use an algorythm that shows you popular things instead of what you asked for.

    What do you like most about the product or service?

    simple and easy to use

    What do you dislike most about the product?

    product selection algorythm

    What one thing do you wish the vendor did differently?

    Gave me better search results

    If you could start over, what would your organization do differently?

    nothing


  • 3 out of 5.0, Reviewed

    Product(s): Amazon.com; Amazon Webstore

    We did it but now question is how we can get everyone else do it (Culture change)

    Overall Comment

    It was great learning experience. Once we started implementing it was easier than we thought. Great learning experience.

    What one piece of advice would you give other prospective customers?

    Jump IN and learn... no risk is the biggest mistake companies, team and individual makes

    What do you like most about the product or service?

    It was simple to implement with lot of documentation

    What do you dislike most about the product?

    LOTS of documentation and complex in the beginning

    What one thing do you wish the vendor did differently?

    Help sell it internally to another team.

    If you could start over, what would your organization do differently?

    Take the training first and be better prepared

    Service & support - overall comment

    t


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(3)
4.3

Timely and complete response to product questions

(3)
3.7

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(3)
4.7

Quality and availability of end-user training

(3)
4.7

Ease of deployment

(3)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
4.5

Quality of peer user community

(2)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.7

Digital Store Hierarchy

(2)
4.5

Product Diversity

(2)
5.0

Product Breadth

(2)
5.0

Store Search

(2)
4.5

Multichannel Support

(2)
5.0

Mobility

(2)
5.0

Digital Store Localization

(2)
5.0

Consumer Buyer Personalization

(2)
5.0

Corporate Buyer Personalization

(2)
5.0

MDM

(1)
5.0

WCM

(1)
5.0

CPQ

(1)
5.0

OM/DOM

(1)
4.0

Payments

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Development/Integration

Vendor Management

Vendor/Product Selection


What other vendors were considered?

Amazon

MarketLive

Other...


Why did you purchase this product?

Cost management

Create internal/operational efficiencies

Deployment of mobile applications

Other...


What were the key factors that drove your decision?

Overall cost

Strong customer focus

Strong services expertise

Technological innovation


In which region(s) did your deployment take place? Multiple responses allowed.

North America