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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Apttus

    Implementation was easy but care needs to be taken with importing records.

    Overall Comment

    Apttus is a good partner providing regular product updates and support.

    What one piece of advice would you give other prospective customers?

    The product itself built on the SalesForce platform is great and easy to use with lots of beneficial features. Just be mindful of document structure and organization.

    What do you like most about the product or service?

    Easy to use and fully customizable

    What do you dislike most about the product?

    N/a

    What one thing do you wish the vendor did differently?

    Help identify the care and feeding of the system in more detail

    If you could start over, what would your organization do differently?

    Create a better strategy upfront on the initial data load in order to have a more usable end state right away

    Service & support - overall comment

    Timely responses with good quality people


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Vendor Management

Vendor/Product Selection


What other vendors were considered?

IBM

SAP


Why did you purchase this product?

Cost management


What were the key factors that drove your decision?

Breadth of services

Overall cost

Product functionality and performance

Technological innovation


In which region(s) did your deployment take place? Multiple responses allowed.

North America