3.1 out of 5 (7 Ratings)

7 Verified Reviews

Apttus

Technology does not make up for Customer Service and Turn over!

We faced high turnover in the Business Case stage and it continued through deployment. I would go weeks without knowing my AE left or their replacement. It was a struggle since this was a custom implementation, we continuously had to educate the new team members and most were not sure of the scope so we had many conversations about direction and deployment tools. The X-Author team and technology was very impressive and is what brought us to this vendor. The other teams just did not have the horses to get it done, on time and correctly.

Apttus

Easily customized by in house SFDC admin

Easily customized by in house SFDC admin

Apttus

Ease of Use

Good

Apttus

Tool is solid but be wary of internal and 3rd party professional services if enterprise

We have had issues with performance of the platform that is due to both the way that the solution is architected and our highly customized product quoting needs.

Apttus

Apttus is a solid platform

Apttus delivers a product with excellent features and strong performance. They continue to innovate into adjacent spaces and are focused on delivering quality prodcuts.

Apttus

Apttus CLM for Salesforce platform

Apttus CLM was a great product when we reviewed this at Salesforce Dreamforce; however, we ran into a series of issues during deployment/implementation. Our Salesforce admin had to spent a lot of hours over the phone with the 3rd party consulting company and Apttus to resolve a series of permission issues and other problems. However, at the end everything worked out fine.

Apttus

Implementation was easy but care needs to be taken with importing records.

Apttus is a good partner providing regular product updates and support.