4.1 out of 5 (12 Ratings)
May 11, 2017
Overall a very positive experience. We would have really benefited from post-implementation account management and guidance on the Magento development path as M2 rolled out.
Apr 12, 2017
The product has proven to be very flexible. The operating costs are low. Defining the best partner is key to the overall experience. I highly recommend creating an internal team that develops the product constantly.
Apr 11, 2017
Magento provides a user-friendly experience in layout, functionality, marketing tactics and over all product management tools. The "category" structure is self explanatory without the need for an 'expert' level, knowledge base, of the platform. The Magento market-place is a fantastic portal that allows the purchase of plug-ins to assist site functionality. Reporting options in Magento are also manageable with low risks. SEO, search terms, and site performance metrics are easily accessible and understood. Magento's transparency with customers played a vital role in our purchase cycle.
Feb 25, 2017
Most of our interaction was with our implementation partner Gorilla. Magento was a strong second chair but could have been closer and given more guidance at times
Feb 23, 2017
Pro: We're able to develop solutions rapidly. Pro: Highly customizable solution Con: EE 1.* versions are way behind the times in terms of PHP practices, standards, etc.. Magento attempted to resolve this in 2.* versions but greatly increased the overhead of their product in terms of development time, cost, and server requirements Con: CMS is extremely lacking.
Feb 19, 2017
Magento allows a relatively small marketing team to start up and grow a direct-to-consumer e-commerce website in a short amount of time. We are able to quickly add functionality through third party vendors because many have built extensions for Magento. The admin area is intuitive which allows new hires the ability to "hit the ground running". We have also been able to run our marketplace stores through Magento. The ability to run multiple websites and marketplace stores easily and efficiently has led to YoY growth of 200+%. We run our B2B websites on IBM Websphere Commerce where we struggle to add third party vendors and the admin area takes a great deal of time to learn. Any roadblock we've had with Magento OOTB has been solved by adding a third party extension. The only real ongoing issue we've had is the integration with Mailchimp ESP. The third party extension isn't supporting multi-store now and we're having to consider alternatives. We're also looking forward to upgrading to Magento 2.0 where will be able to schedule our marketing promotions.
Jan 19, 2017
The 3rd party vendor completely ruined the Magento platform for us. They were completely incompetent and our business has suffered as a result.
Dec 22, 2016
We have been very pleased with the Magento experience and are now considering it for our B2B ecommerce solution. Still in the decision process now for 2017. Over all it's been great with only a few stability issues that were more due to the vendor partner than the software itself.
Dec 9, 2016
Vendor and 3rd party implementation partner were extremely focused on understanding our use case(s), current technology stack and future roadmap to ensure the final deliverable achieved our objectives. Excellent source of best practice recommendations on things we should reconsider to ensure best outcome for our customers success.
Dec 9, 2016
out of the box functionality is good but limited. A number of 3rd party extensions were required to fully meet our organizations needs. These were not always 100% compatible and continue to require ongoing maintenance from our internal IT organization. Out of the box reporting tools are horrible but we have not found a suitable solution yet.