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4.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Magento but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Magneto Enterprise Edition

    Fast implementation and very configurable, important to be independent for customizations

    Overall Comment

    Good platform, very ease to configure. Need to develop your internal team to reduce dependency on 3rd parties since specific paltform experts are scarce. Facilitated our evolution on eCommerce without the big initial investments needed with other platforms.

    What one piece of advice would you give other prospective customers?

    Consider having the fewer customizations possible and identify t least to 3rd parties to help you in the long run.

    What do you like most about the product or service?

    How flexible it is to reflect our design and customer experience goals

    What do you dislike most about the product?

    It has been difficult to troubleshoot performance issues on customized functionality

    What one thing do you wish the vendor did differently?

    Provide more insight on the skills needed on the internal team to support the application. better definition of arquitecture and computing power requirements

    If you could start over, what would your organization do differently?

    identify all technical skills our internal team would require to be ready upfront or identify a few 3rd party companies that could help us.

    Service & support - overall comment

    They limit their support to non-customized features but the tool is designed to facilitate customizations, could do better here.


  • 5 out of 5.0, Reviewed

    Product(s): Magneto Enterprise Edition

    Magento Enterprise easy to install and full of features.

    Overall Comment

    Extensive integration to our Oracle ERP added to cost and timeline. Mulesoft used for Oracle-Magento interface. Used a 3'rd parties to stand up, customize, and integrate the application. Hosted the site with SimpleHelix. They specialize in Magento hosting. Used BriteSkies for Magento Implementation and customization. Briteskies did an excellent job. We will keep them for ongoing support and for any extensions. Simple Helix for hosting is easy to work with and have provided excellent support through the process.

    What one piece of advice would you give other prospective customers?

    Look outside Oracle for WebStore front end options.

    What do you like most about the product or service?

    Solid user interface with all featues users expect in today's web stores.

    What do you dislike most about the product?

    Export capabilities

    What one thing do you wish the vendor did differently?

    Provide GUI for writing reports against the Magento database. We need to rely on developers for any reports or data extracts

    If you could start over, what would your organization do differently?

    Control feature creep in the front end.

    Service & support - overall comment

    Very good from all vendors


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
4.5

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5

Digital Store Hierarchy

(1)
3.0

Product Diversity

(2)
4.0

Product Breadth

(2)
4.0

Store Search

(2)
4.5

Multichannel Support

(1)
4.0

Mobility

(2)
4.0

Digital Store Localization

(2)
4.0

Consumer Buyer Personalization

(1)
4.0

Corporate Buyer Personalization

(1)
4.0

MDM

(1)
3.0

Payments

(2)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Executive Sponsor

Functional Assessment

Rollout and Install

Technical Assessment

Vendor Management


What other vendors were considered?

Oracle

Amazon

Bigcommerce

Magento


Why did you purchase this product?

Cost management

Create internal/operational efficiencies

Deployment of mobile applications

Deployment of mobile devices


What were the key factors that drove your decision?

Strong user community

Breadth of services

Overall cost

Product functionality and performance

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

Latin America

North America