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4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on NetSuite but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): NetSuite

    Replaced SalesForce.com with NetSuite CRM+ at half the cost.

    Overall Comment

    Our users gave the overall usability of the product high marks, especially compared to SalesForce.com. The NetSuite implementation team was also very good.

    What one piece of advice would you give other prospective customers?

    We were also using NetSuite's Open Air product, so if you have other NetSuite products in your environment, there is excellent integration potential.

    What do you like most about the product or service?

    Overall functionality and cost of the service. We really lost nothing from a functionality perspective but the solution was half the cost of SalesForce.com

    What do you dislike most about the product?

    There are some email marketing reports that are a bit confusing, especially for non-technical people. We ended up doing some custom report development in SQL Reporting Services to fix this.

    What one thing do you wish the vendor did differently?

    The administrator training was not the best. Our trainer was fairly new and it felt like we knew the product as well or better than she did in some instances.

    If you could start over, what would your organization do differently?

    I think we would have implemented NetSuite CRM+ several years ago. The cost savings over SalesForce.com was substantial.

    Product capabilities - overall comment

    Overall we got everything that we had in SalesForce.com. Our users also felt that the application was a bit more user-friendly than SalesForce.com. The API is just as robust but not as easy to learn and implement as SalesForce.com's API.

    Service & support - overall comment

    NetSuite was responsive to our support requests both during the implementation and after the deployment. Their online knowledge base (Suite Answers) is very good and has the answers to most common scenarios that you might have questions about.

    Integration & Deployment - Overall comment

    We integrated the CRM+ platform with Open Air to reduce data entry. Most of the integration was already built-in since Open Air is also a NetSuite product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

Technical Assessment


What other vendors were considered?

Other...


Why did you purchase this product?

Cost management


What were the key factors that drove your decision?

Overall cost

Pre-existing relationships

Product functionality and performance


In which region(s) did your deployment take place?

North America