4 out of 5.0, Reviewed Dec 2, 2015
Our users gave the overall usability of the product high marks, especially compared to SalesForce.com. The NetSuite implementation team was also very good.
We were also using NetSuite's Open Air product, so if you have other NetSuite products in your environment, there is excellent integration potential.
Overall functionality and cost of the service. We really lost nothing from a functionality perspective but the solution was half the cost of SalesForce.com
There are some email marketing reports that are a bit confusing, especially for non-technical people. We ended up doing some custom report development in SQL Reporting Services to fix this.
The administrator training was not the best. Our trainer was fairly new and it felt like we knew the product as well or better than she did in some instances.
I think we would have implemented NetSuite CRM+ several years ago. The cost savings over SalesForce.com was substantial.
Overall we got everything that we had in SalesForce.com. Our users also felt that the application was a bit more user-friendly than SalesForce.com. The API is just as robust but not as easy to learn and implement as SalesForce.com's API.
NetSuite was responsive to our support requests both during the implementation and after the deployment. Their online knowledge base (Suite Answers) is very good and has the answers to most common scenarios that you might have questions about.
We integrated the CRM+ platform with Open Air to reduce data entry. Most of the integration was already built-in since Open Air is also a NetSuite product.