3.8 out of 5 (6 Ratings)

6 Verified Reviews

Oracle Commerce; Oracle Commerce Cloud; iStore; Micros; ATG

long lasting implementation of a complex product

Positive overall with some pitfalls around the WCS product area

Oracle Commerce; Oracle Commerce Cloud; iStore; Micros; ATG

Great support from Oracle Cloud Commerce Team

Oracle Cloud Commerce is a new platform for Oracle but it's clear they are treating it as a high priority. They have been extremely helpful.

Oracle Commerce; Oracle Commerce Cloud; iStore; Micros; ATG

Opera PMS Software and Support was Great, Until Oracle Purchased Micros

Although the implementation was performed smoothly initially and with the first few upgrades, the support and comprehension of Opera PMS have been lacking since Micros was purchased by Oracle. High-priority incidents that would only take a few hours with Micros support are now taking weeks to months to resolve with the Oracle support, even though the acquisition occurred over a year ago. Our most recent upgrade was planned out a month in advance but was postponed within a day of execution due to the last minute decision on their end. When the upgrade was performed, we were left with a myriad of issues, some still present to this day with a void of support from Oracle. We still have to follow up on these support tickets from over six months ago, only to be told that we would receive a call shortly—a call that's never made. At this point, we're forced to manage and support the software on our own, regardless of the maintenance contract we made.

Oracle Commerce; Oracle Commerce Cloud; iStore; Micros; ATG

Successful implementation and great support from team

Excellent customer service and product

Oracle Commerce; Oracle Commerce Cloud; iStore; Micros; ATG

Choose your 3rd party integrators carefully - make sure they have the experience.

The success of this product implementation weighed heavily with the implementation vendor, Sapient that developed the roadmap for implementation and deployment.

Oracle Commerce; Oracle Commerce Cloud; iStore; Micros; ATG

Out of the box features easily implemented but beware of customizing features.

The ATG product was easily rolled out with the out of the box functionality. Only upon customization did we add a level of complexity that we struggled to understand the expected outcomes. It took the team longer to overcome the bumps of the customizations. Our Business Team experienced disappointments when staging the deployment of sites as they couldn't view the stage site in one instance. Staging required looking at multiple feature sets and caused confusion.