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3.7 out of 5.0 (3 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): hybris

    Smooth Implementation with Roadmap to Delivery.

    Overall Comment

    The implementation went well. There were some customization but Hybris allowed for much of the requested functionality.

    If you could start over, what would your organization do differently?

    Start with a much more thorough 3 month planning & scoping exercise.


  • 3 out of 5.0, Reviewed

    Product(s): hybris,Other...

    Implementation was complex and hence broken down into phases.

    Overall Comment

    SAP is mature in ERP domain. However, their venture into PLM was very new, and they had to rely heavily on third party service providers for implementation expertise, and we had to plan a phased approach rather than big-bang implementation.

    What one piece of advice would you give other prospective customers?

    Do your homework around implementation and roll out, trainings etc. from total cost of ownership. Don’t just look at the cost of procuring a license.

    What do you like most about the product or service?

    PLM being a part of the robust enterprise SAP platform.

    What do you dislike most about the product?

    PLM version in its infancy stage in terms of maturity for Retail domain.

    What one thing do you wish the vendor did differently?

    Brought in more expertise around implementation and roll out rather than relying on third party service providers.

    If you could start over, what would your organization do differently?

    Prioritize service offerings into what would matter the most to the business/users (ROI, business functionality, etc.). In the initial roll out versus the rest; if possible, do a proof of concept pilot to mitigate risks early on in the process.


  • 4 out of 5.0, Reviewed

    Product(s): hybris

    Easy implementation, provided design is robust.

    Overall Comment

    It’s good except performance tuning, integration with 3rd party applications also requires detailed design.

    What one piece of advice would you give other prospective customers?

    Test early the integration components.

    What do you like most about the product or service?

    Product cockpit, master data integrations.

    What do you dislike most about the product?

    Admin console, time for performance tuning.

    What one thing do you wish the vendor did differently?

    With strong SAP integration and process driven.

    If you could start over, what would your organization do differently?

    Conduct PoC, assess security and integration challenges, and build internal and external forces in parallel to manage the cost.

    Product capabilities - overall comment

    Many features but requires knowledge to leverage.

    Service & support - overall comment

    good

    Integration & Deployment - Overall comment

    Though challenges with integration but manageable.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
3.7

Ability to understand your organization's needs

(3)
4.0

Timely and complete response to product questions

(3)
3.7

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.7

How long did your deployment take?

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.0

Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(3)
3.3

Ease of deployment

(3)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(2)
3.0

Quality of technical support

(2)
4.0

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0

Digital Store Hierarchy

(3)
4.0

Product Diversity

(3)
4.3

Product Breadth

(3)
4.0

Store Search

(3)
3.3

Multichannel Support

(3)
3.7

Mobility

(2)
3.5

Digital Store Localization

(3)
3.7

Consumer Buyer Personalization

(2)
3.5

Corporate Buyer Personalization

(2)
4.0

MDM

(2)
4.0

WCM

(2)
4.5

CPQ

(2)
3.5

OM/DOM

(2)
3.5

Payments

(2)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Vendor Management

Application Lead

Development/Integration

Rollout and Install

Vendor/Product Selection

Other...


What other vendors were considered? Multiple responses allowed.

Amazon

IBM

SAP

Other...


Why did you purchase this product?

Cost management

Create internal/operational efficiencies

Deployment of mobile devices

External audit recommendation

Other...


What were the key factors that drove your decision?

Financial/organizational viability

Strong services expertise

Technological innovation

Compelling vision

Overall cost

Pre-existing relationships

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa