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3.6 out of 5.0 (8 ratings)

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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): hybris

    An implementation of this size is never easy but this is as close as it gets!

    Overall Comment

    Implementing Hybris was not without its challenges, however it was refereshing to use a platform that was so open to using as much or as little of the platform. It was also refreshing to see a product that engaged the best the open source world had to offer rather than trying to re-invent it in a proprietery manner. We were able to cut down our time to market significantly over past experiences while delivering a modern cusomter experience that our whole company is excited about (and that doesn't usually happen in B2B!). Overall we found this platform has set us up for future growth and will allow us to continue to extend and grow our platform to other parts of our business and integrate with others as well.

    What one piece of advice would you give other prospective customers?

    Invest in growing your internal knowledge and employee bench. Each company has their own spin on eCommerce - and you must make it your own. Don't completely rely on external vendors as they do not know your business as well as you or your employees - this sounds obvious but often it isn't done at enough levels. Ensure you have your own developers, UX, etc and don't be afraid to fight your leadership for this investment... if you don't ask for headcount you will never get it.

    What do you like most about the product or service?

    Hybris is quite open and uses a lot of proven technologies and patterns within the Java/Spring realm. This allows you to grow your team faster because the skillsets are NOT proprietary; your developers and architects only need to learn the platform; not a new language or pattern. I have also enjoyed the use as much or as little of the platform outlook and the responsiveness of the Hybris organization itself - this is not your father's SAP company...

    What do you dislike most about the product?

    I struggle to answer this question; perhaps the data hub component. With Hybris now being an SAP company we expected the integration to the SAP ECC (ERP) to be much more robust and ready for a company of our scale... This component was not mature enough for us and we wound up using custom integration; the good news is this [the custom integration] met our needs and Hybris/SAP worked with us to solve the problem.

    What one thing do you wish the vendor did differently?

    This is more of an SI comment and less so on the software - but ensure there is complete transparency from the beginning. Don't allow things to become a 'black box' - this is your implementation after all - no matter what the vendor may think. Remind them you are the customer.

    If you could start over, what would your organization do differently?

    We would take more time in vetting our partners. We chose an SI based on gut instinct, and while in the end we feel it is working out it didn't come without its struggles. We also would have liked to reduce the overall number of vendors within the project. It was great to have more than one point of view so I don't recommend using only one company but beyond 3 you wind up with more finger pointing than you have time to wade through. Also ensure you are not afraid to make tough decisions we lived too long with a key person who was just not a fit; we eventually replaced this person and now wish we would have done so sooner.


  • 4 out of 5.0, Reviewed

    Product(s): hybris

    Planning is key, and plan ahead, when delivery arrives, your behind the curve already.

    Overall Comment

    Hybris consulting team were great in support, but be sure to get advise on what you might needup front from others. Eg, Cache strategy is key within the application. We partnered with a good SI which was key to staying married during and after delviery of the project. This is more key than the software to some degree.

    What one piece of advice would you give other prospective customers?

    Consider the interation to other applications and use as many of the cartridges as possible. Less bespoke makes upgrades easier Ask the business what data they want too as the data model is fundamental to sucess.

    What do you like most about the product or service?

    Adoption is high, so there is a large pool of resource who want to be involved with Hybris.

    What do you dislike most about the product?

    Would like more integration into stores. Keen to get a EPOS front end that looks god ASAP.

    What one thing do you wish the vendor did differently?

    Nothing to note here.

    If you could start over, what would your organization do differently?

    The presentation layer was the poorest part of the offering, CSS and UX. Whislt these are seperate to Hybris, they are inherent in most replatform projects. The application itself requires structured data, as you would expect, so ensure you have this before you begin. The Hybris application is only one of the moving parts of the project we implement, and was the easiest to slot into place. Adding the business logic added much more complexity. Simplifying as much of this as possible up front and adopting this before you start the project will help.

    Product capabilities - overall comment

    It does what it says it does for e comerce. I would like to see it become a wider front end in stores for us.


  • 4 out of 5.0, Reviewed

    Product(s): Other...

    with good management support, you can implement SAP within a year

    Overall Comment

    We had every major issue fix fast. but some things took to long.

    What one piece of advice would you give other prospective customers?

    get the management behind it

    What do you like most about the product or service?

    That is very very stable and has a lot of business processes build into it.

    What do you dislike most about the product?

    its imense expansive.

    What one thing do you wish the vendor did differently?

    We would love to be more consultant on the business process side

    If you could start over, what would your organization do differently?

    we would be more focussed on the core requirements and see from there.


  • 4 out of 5.0, Reviewed

    Product(s): hybris

    Smooth Implementation with Roadmap to Delivery.

    Overall Comment

    The implementation went well. There were some customization but Hybris allowed for much of the requested functionality.

    If you could start over, what would your organization do differently?

    Start with a much more thorough 3 month planning & scoping exercise.


  • 3 out of 5.0, Reviewed

    Product(s): hybris, Other...

    Implementation was complex and hence broken down into phases.

    Overall Comment

    SAP is mature in ERP domain. However, their venture into PLM was very new, and they had to rely heavily on third party service providers for implementation expertise, and we had to plan a phased approach rather than big-bang implementation.

    What one piece of advice would you give other prospective customers?

    Do your homework around implementation and roll out, trainings etc. from total cost of ownership. Don’t just look at the cost of procuring a license.

    What do you like most about the product or service?

    PLM being a part of the robust enterprise SAP platform.

    What do you dislike most about the product?

    PLM version in its infancy stage in terms of maturity for Retail domain.

    What one thing do you wish the vendor did differently?

    Brought in more expertise around implementation and roll out rather than relying on third party service providers.

    If you could start over, what would your organization do differently?

    Prioritize service offerings into what would matter the most to the business/users (ROI, business functionality, etc.). In the initial roll out versus the rest; if possible, do a proof of concept pilot to mitigate risks early on in the process.


  • 4 out of 5.0, Reviewed

    Product(s): hybris

    Easy implementation, provided design is robust.

    Overall Comment

    It’s good except performance tuning, integration with 3rd party applications also requires detailed design.

    What one piece of advice would you give other prospective customers?

    Test early the integration components.

    What do you like most about the product or service?

    Product cockpit, master data integrations.

    What do you dislike most about the product?

    Admin console, time for performance tuning.

    What one thing do you wish the vendor did differently?

    With strong SAP integration and process driven.

    If you could start over, what would your organization do differently?

    Conduct PoC, assess security and integration challenges, and build internal and external forces in parallel to manage the cost.

    Product capabilities - overall comment

    Many features but requires knowledge to leverage.

    Service & support - overall comment

    good

    Integration & Deployment - Overall comment

    Though challenges with integration but manageable.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
3.5

Ability to understand your organization's needs

(8)
3.6

Timely and complete response to product questions

(8)
3.9

Pricing and contract flexibility (pricing and terms)

(7)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
3.9

How long did your deployment take?

12 months or more

9 - 12 months (<12)

6 - 9 months (<9)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(8)
3.5

Ease of integration using standard APIs and tools

(8)
3.6

Quality and availability of end-user training

(8)
3.4

Ease of deployment

(8)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
3.8

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(6)
3.3

Quality of technical support

(5)
4.2

Quality of peer user community

(5)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
3.9

Digital Store Hierarchy

(8)
4.0

Product Diversity

(8)
3.8

Product Breadth

(7)
3.6

Store Search

(6)
3.5

Multichannel Support

(8)
3.6

Mobility

(5)
4.0

Digital Store Localization

(6)
3.8

Consumer Buyer Personalization

(5)
3.6

Corporate Buyer Personalization

(6)
3.5

MDM

(6)
3.8

WCM

(5)
3.8

CPQ

(3)
3.7

OM/DOM

(4)
3.5

Payments

(5)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Functional Assessment

Vendor Management

Vendor/Product Selection

Development/Integration

Executive Sponsor

Rollout and Install

Technical Assessment

Maintenance and Support

User Training

Other...


What other vendors were considered?

IBM

SAP

Amazon

Oracle

Corevist

Magento

Other...


Why did you purchase this product?

Cost management

Create internal/operational efficiencies

Deployment of mobile applications

Deployment of mobile devices

External audit recommendation

Other...


What were the key factors that drove your decision?

Technological innovation

Financial/organizational viability

Overall cost

Strong customer focus

Strong services expertise

Strong user community

Product functionality and performance

Compelling vision

Pre-existing relationships

Strong consulting partnership


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America