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5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Mozu

    The Big 3: Scalability, Flexibility, and Trivial Basics.

    Overall Comment

    The Mozu product has proven highly valuable in a large number of business applications. The SaaS/PaaS infrastructure has proven highly robust and reliable, alleviating concerns of hyper-growth and scalability. The development framework allows for impressive flexibility for custom features, while making all of the "basics", like payments, shipping, account management, reporting, etc trivial for both developers and users. The combination of trivial basics, robust infrastructure, and flexibility for developers quickly moved Mozu to the top of our short list - a position they earned and retained. Phenomenal people have built a phenomal product.

    What one piece of advice would you give other prospective customers?

    Spend time to ask questions. SaaS/PaaS is only a few years old in the enterprise eCommerce space. Some prospective customers feel a few years is not enough to prove maturity until they spend ample time asking questions and exploring the technology - after which I think they'd quickly realize that technology moevs very quickly, and there's nothing in there to shy away from.

    What do you like most about the product or service?

    It's architectred and designed for its customers.

    What do you dislike most about the product?

    There's not much to dislike. The reporting isn't amazing, but I haven't seen an E-Comm platform's that is. It's plenty adequate, for sure, but not eye-popping, which is the norm for the industry.

    What one thing do you wish the vendor did differently?

    It would be nice to see Mozu be a bit more open about their feature roadmap. Given, that's difficult due to competitors constantly seeking intelligence, it would bring more awareness to their vision and strategy.

    If you could start over, what would your organization do differently?

    As with any proper platform, Mozu is not engineered to everything under the sun. If we could start over, we would more quickly find partners to help us determine how to leverage the strengths of the Mozu product while finding complementary products to round out the functionality. Fortunately, Mozu enables solutions partners to drive activity and development and technology partners to integrate their capabilities into Mozu to expedite this entire process. The benefit is the ability to utilize best-in-class tools for non-core capabilities, versus some platforms that force an "all-in-one" solution where some of the non-core solutions could be less-than-desirable.

    Product capabilities - overall comment

    The Mozu product's capability list is in no doubt impressive, though some unique and super-advanced capabilities are not yet available. Fortunately, I can have these features custom built on Mozu in the rare cases that I need them. In the best case scenario, Mozu will release them in the future before I need them so I can easily deploy the feature without customization.

    Service & support - overall comment

    The Mozu support team has been amazing. They take "customer success" very seriously and maintain a proactive posture to ensure it happens.

    Integration & Deployment - Overall comment

    No enterprise implementation is without it's challenges. The overall experience integrating and deploying was nonetheless enjoyable. Mozu and Mozu's partners teams are reasonable people, well-intentioned, and very capable. They were always eager to support us (or drive us, when needed) and when hiccups did occur, nobody turned their back - everyone was "at the ready" to ensure the issues were quickly resolved.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Digital Store Hierarchy

(1)
5.0

Product Diversity

(1)
4.0

Product Breadth

(1)
5.0

Store Search

(1)
4.0

Multichannel Support

(1)
5.0

Mobility

(1)
5.0

Digital Store Localization

(1)
5.0

Consumer Buyer Personalization

(1)
5.0

Corporate Buyer Personalization

(1)
5.0

Payments

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor


What other vendors were considered? Multiple responses allowed.

Broadleaf

SAP

Shopify


Why did you purchase this product?

Cost management

Create internal/operational efficiencies


What were the key factors that drove your decision?

Financial/organizational viability

Overall cost

Product functionality and performance

Strong consulting partnership

Technological innovation


In which region(s) did your deployment take place? Multiple responses allowed.

North America