5 out of 5.0, Reviewed Mar 9, 2016
The Mozu product has proven highly valuable in a large number of business applications. The SaaS/PaaS infrastructure has proven highly robust and reliable, alleviating concerns of hyper-growth and scalability. The development framework allows for impressive flexibility for custom features, while making all of the "basics", like payments, shipping, account management, reporting, etc trivial for both developers and users. The combination of trivial basics, robust infrastructure, and flexibility for developers quickly moved Mozu to the top of our short list - a position they earned and retained. Phenomenal people have built a phenomal product.
Spend time to ask questions. SaaS/PaaS is only a few years old in the enterprise eCommerce space. Some prospective customers feel a few years is not enough to prove maturity until they spend ample time asking questions and exploring the technology - after which I think they'd quickly realize that technology moevs very quickly, and there's nothing in there to shy away from.
It's architectred and designed for its customers.
There's not much to dislike. The reporting isn't amazing, but I haven't seen an E-Comm platform's that is. It's plenty adequate, for sure, but not eye-popping, which is the norm for the industry.
It would be nice to see Mozu be a bit more open about their feature roadmap. Given, that's difficult due to competitors constantly seeking intelligence, it would bring more awareness to their vision and strategy.
As with any proper platform, Mozu is not engineered to everything under the sun. If we could start over, we would more quickly find partners to help us determine how to leverage the strengths of the Mozu product while finding complementary products to round out the functionality. Fortunately, Mozu enables solutions partners to drive activity and development and technology partners to integrate their capabilities into Mozu to expedite this entire process. The benefit is the ability to utilize best-in-class tools for non-core capabilities, versus some platforms that force an "all-in-one" solution where some of the non-core solutions could be less-than-desirable.
The Mozu product's capability list is in no doubt impressive, though some unique and super-advanced capabilities are not yet available. Fortunately, I can have these features custom built on Mozu in the rare cases that I need them. In the best case scenario, Mozu will release them in the future before I need them so I can easily deploy the feature without customization.
The Mozu support team has been amazing. They take "customer success" very seriously and maintain a proactive posture to ensure it happens.
No enterprise implementation is without it's challenges. The overall experience integrating and deploying was nonetheless enjoyable. Mozu and Mozu's partners teams are reasonable people, well-intentioned, and very capable. They were always eager to support us (or drive us, when needed) and when hiccups did occur, nobody turned their back - everyone was "at the ready" to ensure the issues were quickly resolved.