Digital Customer Service and Support Technologies Reviews and Ratings

What are Digital Customer Service and Support Technologies?

Gartner defines the digital customer service market as consisting of software applications that enable customer service and support to engage customers through their preferred digital communication channels, allowing for the management of persistent dialogues and communications. A digital customer service solution is built around conversation orchestration and the availability of continuous intelligence. Continuous intelligence is used to enrich customer service interactions within the solution itself or through integration with other systems (such as CRM CEC, business process management [BPM] and ERP).

Products In Digital Customer Service and Support Technologies Market

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Gartner Research

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