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3.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on AccessData but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): AD eDiscovery platform

    Implementation was straight forward, and fast. Production has been null.

    Overall Comment

    Support and respone to support tickets has been great. The ability to complete a Case/Project from begining to end without issue is almost impossible. In 6 months, it has only worked flawlessly for 1 week. Consistant issues, the vendor says "I have never seen that before". System up time has been great, but production time has been null. We are now several months behind schedule. Complicated to use, not very intuitive. But, it is very powerfull, and has some great granular control over security.

    What one piece of advice would you give other prospective customers?

    Prepair for atleast 6 months of bugs and issues. Invest heavily in harware to support the application.

    What do you like most about the product or service?

    Very powerfull when it works. Great options for security, and now full O365 support.

    What do you dislike most about the product?

    Its reliability is very low. Application consistantly has issues.

    What one thing do you wish the vendor did differently?

    Provided better training/trainer.

    If you could start over, what would your organization do differently?

    Choose a different product, like Symantec's Clearwell.


  • 4 out of 5.0, Reviewed

    Product(s): Forensic Toolkit (FTK)

    Great Tool

    Overall Comment

    Good vendor and product

    What one piece of advice would you give other prospective customers?

    Review the implementation steps ahead of time.

    What do you like most about the product or service?

    The tools capabilities

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Did a pre implementation assessment

    If you could start over, what would your organization do differently?

    Review the implementation steps ahead of time.


  • 4 out of 5.0, Reviewed

    Product(s): Forensic Toolkit (FTK)

    Highly flexible toolkit!!

    Overall Comment

    Allows users to create images, process a wide range of data types from forensic images to email archives and mobile devices, analyze the registry, crack passwords, and build reports.

    What one piece of advice would you give other prospective customers?

    Test the product in an isolated environment.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.3

Ability to understand your organization's needs

(3)
4.3

Timely and complete response to product questions

(3)
4.0

Pricing and contract flexibility (pricing and terms)

(3)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.3

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.0

Ease of integration using standard APIs and tools

(3)
4.0

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(3)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
3.7

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(3)
4.3

Was the support package worth it?

Yes


Quality of technical support

(3)
4.0

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

System Administrator

Vendor/Product Selection

Analytics Team Leader

Analytics User

Application Lead

End User Computing Stakeholder

End User Support Manager

Functional Assessment

Implementation, Maintenance or other IT support

Technical Assessment

Technical assessment

User Training


Why did you purchase the software or service? Multiple responses allowed.

Improve business process outcomes

Improve compliance and risk management

Create internal/operational efficiencies

Improve business process agility

Improve compliance & risk management


In which region(s) did your deployment take place? Multiple responses allowed.

North America