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e-discovery-software guidance-software All Markets > E-Discovery Software

Guidance Software

3.0 out of 5.0 (4 ratings)

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We have aggregated ratings data on Guidance Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): EnCase eDiscovery Suite

    Setup/Configuration was simple and to the point.

    Overall Comment

    Great application overall.

    What one piece of advice would you give other prospective customers?

    Make sure you have a descent computer with lots of horse power.

    What do you like most about the product or service?

    The features and functionality of the application.

    What do you dislike most about the product?

    Documentation. The documentation needs to get updated. Screenshots are old and sometimes you cannot follow along since you might be using a newer version of the software.

    What one thing do you wish the vendor did differently?

    Provided better installation support.

    If you could start over, what would your organization do differently?

    Lessons learned is that some of their versions are buggy. Don't spin your wheels too much if the application crashes. Call their support right away and have them explain some of the issues you are running into.


  • 3 out of 5.0, Reviewed

    Product(s): EnCase eDiscovery Suite

    Good tool, but a lot of work to setup criteria for jobs.

    Overall Comment

    Good product, but still needs development in user interface and setting up jobs.


  • 2 out of 5.0, Reviewed

    Product(s): EnCase eDiscovery Suite

    Too Good to be this Bad.

    Overall Comment

    Far too expensive and I would not do it again.

    What one piece of advice would you give other prospective customers?

    go with someone else.

    What do you like most about the product or service?

    The bubble wrap.

    What do you dislike most about the product?

    Not enough babble wrap.

    What one thing do you wish the vendor did differently?

    work out there bugs.

    If you could start over, what would your organization do differently?

    Pick another vendor.


  • 2 out of 5.0, Reviewed

    Product(s): EnCase eDiscovery Suite, Other...

    Installation and deployment can require a large investment.

    Overall Comment

    Snapshot only technology which is slow and not effective for fast and efficient incident response activities. Memory analysis does not exist in the product and requires 3rd party tools. Agent is not a smart agent and must wait for scheduled jobs. Does not support clients off premise and highly relies on examiner services placed throughout an organization.

    What do you like most about the product or service?

    Potential to scan for indicators across the enterprise and perform response activities.

    What do you dislike most about the product?

    not real time and limited to on-premise deployment.

    What one thing do you wish the vendor did differently?

    Most vendors are overselling. Pricing models are too complex and unforeseen costs are common.

    If you could start over, what would your organization do differently?

    Great dependency on a full list of requirements to encompass strategy, design, implementation and operations.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.3

Ability to understand your organization's needs

(4)
3.3

Timely and complete response to product questions

(4)
3.8

Pricing and contract flexibility (pricing and terms)

(4)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.0

How long did your deployment take?

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.0

Ease of integration using standard APIs and tools

(4)
3.3

Quality and availability of end-user training

(4)
3.0

Ease of deployment

(4)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
3.3

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(3)
3.7

Was the support package worth it?

No


Quality of technical support

(3)
3.7

Quality of peer user community

(3)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
3.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Technical Assessment

Functional Assessment

Implementation, Maintenance or other IT support

System Administrator

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Improve business process outcomes

Improve compliance and risk management

Cost management

Drive revenue growth

Improve business process agility

Improve compliance & risk management

Reduce time to market

Other...


In which region(s) did your deployment take place?

North America