Loading product reviews...
4.1 out of 5.0 (8 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Exchange

    Migrate to Exchange online and embrace the change.

    Overall Comment

    The migration required a considerable amount of upfront analysis and testing to determine the most appropriate forward approach with UPN/Login, how to handle distribution groups and shared mailboxes, as many of these elements were linked to business processes. But the migration was successful, albeit slower than anticipated. Now the challenge is to decommision the on-premise instance with out negative impact to business process or IT operations

    What one piece of advice would you give other prospective customers?

    Modernize your AD structure first, if you want to more quickly migrate to O365 Exchange. Examine the gaps between the on-premise and the cloud offering to determine if these pose challenges to the organization.

    What do you like most about the product or service?

    Accessibility.

    What do you dislike most about the product?

    Differences between the on-premise features and the cloud features.

    What one thing do you wish the vendor did differently?

    Stayed engaged to the end, and offered more experience.

    If you could start over, what would your organization do differently?

    Find a partner that had experience with legacy AD infrastructure and BPM integrations.

    Service & support - overall comment

    Satisfied.


  • 4 out of 5.0, Reviewed

    Product(s): Exchange

    Shifts costs from external appliance to additional storage.

    Overall Comment

    The biggest challenge has been the learning curve with the new solution.

    What one piece of advice would you give other prospective customers?

    Plan, plan, plan.

    What do you like most about the product or service?

    It gets the job done for less cost.

    What do you dislike most about the product?

    Not as well polished as other products.

    What one thing do you wish the vendor did differently?

    Point to more online resources to find solutions.

    If you could start over, what would your organization do differently?

    Dedicate more staff to the implementation.

    Product capabilities - overall comment

    It works, but there are third party solutions that are easier to use.

    Service & support - overall comment

    Depends on how much you want to spend.

    Integration & Deployment - Overall comment

    It takes much longer than it should


  • 4 out of 5.0, Reviewed

    Product(s): Exchange

    Migration to it is a pain but it works once set up.

    Overall Comment

    Works fairly well now but had to overcome hurdles.

    What one piece of advice would you give other prospective customers?

    If migrating from 2010 - know your PowerShell.

    What do you like most about the product or service?

    Most people understand how to use it

    What do you dislike most about the product?

    Price, upgrading headaches.

    What one thing do you wish the vendor did differently?

    Document procedure for upgrading better.

    If you could start over, what would your organization do differently?

    Move everything to 2016.

    Product capabilities - overall comment

    NA

    Service & support - overall comment

    Not that great of support unless you really pay for it.

    Integration & Deployment - Overall comment

    for such a big company and developed product, they dont make it easy to upgrade


  • 5 out of 5.0, Reviewed

    Product(s): Exchange

    Review of Microsoft Exchange Server 2010.

    Overall Comment

    Didn't experience too many issues and had money left over in the migration budget.

    What one piece of advice would you give other prospective customers?

    Setup a test environment and test all of your applications for compatibility.

    What do you like most about the product or service?

    High Availability and fail-over capabilities.

    What do you dislike most about the product?

    Support sometimes.

    What one thing do you wish the vendor did differently?

    Provide more in-depth training.

    If you could start over, what would your organization do differently?

    Eliminate and stop the creation of all PST files.


  • 5 out of 5.0, Reviewed

    Product(s): Exchange

    Once implemented, requires only basic care and maintenance

    Overall Comment

    Since implementing, we have found this version to be very stable and capable. Very satisfied.

    What one piece of advice would you give other prospective customers?

    Communicate well with your users as to why this upgrade is necessary, and what the benefit will be to them.

    What do you like most about the product or service?

    Reliability.

    If you could start over, what would your organization do differently?

    Allocate larger mailbox size quota per user.

    Service & support - overall comment

    Premiere support costs too much. Not using Premiere increases response time by Microsoft to unacceptable levels.


  • 3 out of 5.0, Reviewed

    Product(s): Exchange

    Great Product, Quirky in hybrid mode

    Overall Comment

    Numerous quirks and problems running in the hybrid mode that Microsoft was unprepared and unable to deal with. Required bringing in 3rd party vendor.

    What one piece of advice would you give other prospective customers?

    Talk to more existing customers, migration is somewhat painful.

    What do you like most about the product or service?

    Scalability, reliability, predictable costs.

    What do you dislike most about the product?

    Microsoft support surprised by quirkiness, unprepared to support hybrid migration.

    What one thing do you wish the vendor did differently?

    Be more prepared, have more answers.

    If you could start over, what would your organization do differently?

    Add 3rd party vendor from beginning.

    Service & support - overall comment

    Microsoft unprepared to address quirky hybrid multi-domain problems.

    Integration & Deployment - Overall comment

    Micosoft unprepared for quirky problems found in hybrid setup.


  • 4 out of 5.0, Reviewed

    Product(s): Exchange

    Migration from Groupwise

    Overall Comment

    An out-of-control Groupwise installation posed many issues when migrating to Exchange and instilling some policy. 3rd party tools were helpful but there were many victories. The application behaved as advertised but the path was rocky.

    What one piece of advice would you give other prospective customers?

    Review success of 3rd party tools to be sure they relate to your case.

    What do you like most about the product or service?

    Redundancy of databases and managability.

    What one thing do you wish the vendor did differently?

    More native migration options.

    If you could start over, what would your organization do differently?

    Instill usage policies before migrations to manage the tasks and prepare the users.

    Product capabilities - overall comment

    Multiple forest situation resulted in some lost functionality.

    Service & support - overall comment

    Premier Microsoft support performed as expected.

    Integration & Deployment - Overall comment

    3rd party contractor had lapses in expertise and communication.


  • 4 out of 5.0, Reviewed

    Product(s): Exchange

    Outstanding resource from CDW helped us.

    Overall Comment

    Had a very good resource to engage with us and guide us.

    What one piece of advice would you give other prospective customers?

    Do your homework and leverage the right partner.

    What do you like most about the product or service?

    Architecture and covering DR.

    What do you dislike most about the product?

    N/A.

    What one thing do you wish the vendor did differently?

    N/A.

    If you could start over, what would your organization do differently?

    Can't think of anything.

    Product capabilities - overall comment

    very good

    Service & support - overall comment

    Very good.

    Integration & Deployment - Overall comment

    A huge success.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.3

Ability to understand your organization's needs

(8)
4.0

Timely and complete response to product questions

(8)
3.5

Pricing and contract flexibility (pricing and terms)

(8)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
3.8

How long did your deployment take?

6 - 9 months (<9)

9 - 12 months (<12)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.8

Ease of integration using standard APIs and tools

(8)
3.9

Quality and availability of end-user training

(7)
3.3

Ease of deployment

(8)
3.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
3.8

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(7)
3.6

Was the support package worth it?

Yes


Quality of technical support

(7)
3.6

Quality of peer user community

(7)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
4.4
Section
1

Additional Context

What was the nature of your involvement?

System Administrator

Executive Sponsor

Implementation, Maintenance or other IT support

Technical Assessment

End User Support Manager

Functional Assessment

User Training

Vendor/Product Selection

Other...


Why did you purchase the software or service?

Improve customer relations/service

Create internal/operational efficiencies

Improve business process outcomes

Improve business process agility

Cost management

Drive innovation


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America