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4.2 out of 5.0 (33 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Exchange

    Difficult Transition for large organization

    Overall Comment

    Ambiguous licensing and usage.

    What one piece of advice would you give other prospective customers?

    Ensure globally your organization can move and have a solid timeline/plan. Executive sponsorship is key

    What do you like most about the product or service?

    End user features

    What do you dislike most about the product?

    Interdependencies on other office products

    What one thing do you wish the vendor did differently?

    Provide more options for different use cases. Flexible licensing models

    If you could start over, what would your organization do differently?

    Better clarity around usage and interdependency or other products


  • 3 out of 5.0, Reviewed

    Product(s): Exchange

    It was complex and confusing

    Overall Comment

    overall Microsoft was helpful but pretty hands off

    What one piece of advice would you give other prospective customers?

    Read all the KB articles and question everything

    What do you like most about the product or service?

    Additional mailibox space and the moving the infrastructure support to Microsoft

    What do you dislike most about the product?

    Nothing yet

    What one thing do you wish the vendor did differently?

    I wish they were more proactive with their support versus waiting for us to find thingsSpace

    If you could start over, what would your organization do differently?

    We learned a lot of lessons around the build out and integration with our internal exchange systems


  • 5 out of 5.0, Reviewed

    Product(s): Exchange

    Exchange in the Cloud

    Overall Comment

    Microsoft did a wonderful job of integrating.

    What one piece of advice would you give other prospective customers?

    Don't wait.

    What do you like most about the product or service?

    Available 24/7.

    What do you dislike most about the product?

    Unable to backup and retreive deleted Exchange items.

    What one thing do you wish the vendor did differently?

    None.

    If you could start over, what would your organization do differently?

    Migrated sooner.


  • 4 out of 5.0, Reviewed

    Product(s): Exchange

    Vendor support knowledge was lacking for first year

    Overall Comment

    Vendor support was adaquate once the product matured

    What one piece of advice would you give other prospective customers?

    wait for vender knowledge to mature

    What do you like most about the product or service?

    ease of administration

    What do you dislike most about the product?

    lack for knowledge for support. Increasing complexity with little value added

    What one thing do you wish the vendor did differently?

    better support and documentation

    If you could start over, what would your organization do differently?

    wait for vender support knowledge to mature


  • 5 out of 5.0, Reviewed

    Product(s): Exchange

    setup was easy, but need help with data migration

    Overall Comment

    Easy to get it up and running.

    What one piece of advice would you give other prospective customers?

    It is best to go through EA for subscription,

    What do you like most about the product or service?

    Easy to deploy

    What do you dislike most about the product?

    Hard to migrate data from on-prem Exchange

    What one thing do you wish the vendor did differently?

    None

    If you could start over, what would your organization do differently?

    Don't need to deal with 3rd party vendors


  • 4 out of 5.0, Reviewed

    Product(s): Exchange

    Difficulty with the 3rd party made this a rather difficult selection, choose your 3rd!

    Overall Comment

    Product overall works fine but M$ is an interesting lot to deal with as always!

    What one piece of advice would you give other prospective customers?

    Go slow, ensure you fully evaluate your options.

    What do you like most about the product or service?

    It's Exchange!

    What do you dislike most about the product?

    It's exchange!

    What one thing do you wish the vendor did differently?

    Acknowledge of their due-diligence, more skilled resources and a better analysis of the tools they recommended. They came across as the "experts" but had little execution skills in an environment such as ours.

    If you could start over, what would your organization do differently?

    Not use the same 3rd party, truly evaluate the potetial for O365. Make sure we sufficently brace the business for the impacts of consolidating from 14 sites to 1 and what that truly would be if we had addressed AD first.


  • 5 out of 5.0, Reviewed

    Product(s): Exchange

    Microsoft Exchange Seemless implementation and high reliablity

    Overall Comment

    Seemless implementation and highly reliable


  • 4 out of 5.0, Reviewed

    Product(s): Exchange

    O365 Student Email Implementation

    Overall Comment

    We gained some valuable services for our students, but did not gain all that we hoped.

    What one piece of advice would you give other prospective customers?

    Get a good partner that had done this type of implemenation before and do a TON of communication to your audience

    What do you like most about the product or service?

    students get more free services

    What do you dislike most about the product?

    that we have to wait for problems to be addressed and some items are out of our control. Like large updates.

    What one thing do you wish the vendor did differently?

    Better project planning and articulation of the process steps to implement

    If you could start over, what would your organization do differently?

    Understand more about how microsoft manages the O365 services


  • 4 out of 5.0, Reviewed

    Product(s): Exchange, eDiscovery Center

    Office 365 has come a long way and it'll only get better.

    Overall Comment

    Support still needs work. Often time you speak with someone who knows less than you do. There is no way to answer the question of "what has changed" in the troubleshooting process. Ediscovery has come a long long way in the last 3 years since our initial implementation. We use a hybrid configuration and have ADFS running for authentication. I don't think that "single sign on" was described accurately when we decided to implement ADFS. Overall, our experiences more recently are far better than initially (3 yrs ago). For us, we had Exchange 2003 at the time of implementation. We had 2 domains and 2 exchange servers. We were running it on 8 year old hardware. One exchange database was reaching the limitation of the drive it was on. Going with office 365 was easier and cheaper for us in a lot of ways. We didn't have the staff at that time who were knowledgeble enough to have implemented a new on premises exchange server, the money to buy the hardware required, or the money for the licensing. When we changed to office 365, we were able to upgrade all of our users to office 365 and as part of our new EA, we also put all of our desktops and servers and SQL on EA. We were able to finance it over 3 years.

    What one piece of advice would you give other prospective customers?

    If you use a consultant, make sure that when a decision is to be made, all options are given with pros and cons, then document it. Document why a decision was made. It's very hard to remember those decisions even a year later.

    What do you like most about the product or service?

    It's the newest most technologically advanced version. We no longer have to wait forever to upgrade.

    What do you dislike most about the product?

    Support is horrible. When you call about a production down issue, being told you will get a call back within a couple hours is rediculous.

    What one thing do you wish the vendor did differently?

    Ediscovery is better than it was, but it still needs work. I have a hard enough time designing the queries for the search, but to allow a user to do it in our enviroment would be disasterous. Results wouldn't be accurate at all. We have some of the strictest public records laws in the country.

    If you could start over, what would your organization do differently?

    We would examine the different designs a little more. We'd also look more at single sign on, password sync, ADFS and what they would have meant to us. We just went with the consultant's recommendation.


  • 4 out of 5.0, Reviewed

    Product(s): Exchange, eDiscovery Center

    Smooth transition to Exchange Online

    Overall Comment

    Overall the migration to Exchange online went smooth. We had some issue with linked mailboxes, calendars and few other minor issues.

    What one piece of advice would you give other prospective customers?

    Use anexperienced partner to assist with the transition especially if you have old or poorly maintained Exchange infrastructure you are migrating from. You may have many corrupt mailboxes and other issues if that is the case.

    What do you like most about the product or service?

    The SaaS model of Exhange is a big savings for the orginzation.

    What do you dislike most about the product?

    Requires additional staff training and on the new platform.

    What one thing do you wish the vendor did differently?

    Nothing comes to mind.

    If you could start over, what would your organization do differently?

    We should have invested more time before the migration in training our operations staff on the new platform.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(25)
3.9

Ability to understand your organization's needs

(32)
4.0

Timely and complete response to product questions

(32)
3.7

Pricing and contract flexibility (pricing and terms)

(31)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(33)
3.8

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

0 - 3 months (<3)

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(24)
4.1

Ease of integration using standard APIs and tools

(28)
3.6

Quality and availability of end-user training

(32)
3.5

Ease of deployment

(33)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(33)
3.6

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(31)
3.6

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(32)
3.7

Quality of peer user community

(29)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(33)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

System Administrator

Technical assessment

Executive Sponsor

Functional Assessment

End User Support Manager

Business Analyst

Vendor Management

Vendor/Product Selection

Application Lead

User Training

Analytics User

Technical Assessment

Analytics Team Leader

End User Computing Stakeholder

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Cost management

Drive innovation

Improve compliance & risk management

Reduce time to market

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Latin America

Asia/Pacific