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2.0 out of 5.0 (1 ratings)

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  • 2 out of 5.0, Reviewed

    Product(s): Nuix eDiscovery

    One Way High Dollar cost software.

    Overall Comment

    License terms ar very one sided to Nuix side.

    What one piece of advice would you give other prospective customers?

    Beware of the terms of the license and restricted usage with third party, ie., consultants

    What do you like most about the product or service?

    Easy of using data how and when we need it

    What do you dislike most about the product?

    Sometimes hard to use for certain tasks

    What one thing do you wish the vendor did differently?

    Realistic pricing from start

    If you could start over, what would your organization do differently?

    Earlier involvement and additional product reviews

    Product capabilities - overall comment

    Demo seems to cover need

    Service & support - overall comment

    TBD


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
2.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

How long did your deployment take?

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Was the support package worth it?

I'm unsure


Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America