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4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Veritas but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Discovery Accelerator,Veritas eDiscovery

    Upgrade Veritas eDiscovery is a simple process.

    Overall Comment

    Product serves it purpose. eDiscovery functions are best in class. Upgrade was straightforward. Straight forward DR strategy.

    What one piece of advice would you give other prospective customers?

    Clearwell would be the alternative choice but expensive. eDiscovery will do the job most of the time.

    What do you like most about the product or service?

    easy to use and fast to produce a fairly accurate results to meet compliance requirements.

    What do you dislike most about the product?

    Weak DR solution. Need to install the software under an elevated permission using the user credential. this is a bug in version 10.x. You can remove the elevated permission after the install.

    What one thing do you wish the vendor did differently?

    create a High Availability solution for the software.

    If you could start over, what would your organization do differently?

    Can't think of any. It is a simple program but yield very powerful results to meet compliance and risk requirements.

    Service & support - overall comment

    the eDiscovery support team is knowledgable about this product.

    Integration & Deployment - Overall comment

    wizard driven install.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
2.0

Was the support package worth it?

No


Quality of technical support

(1)
2.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support

System Administrator


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Improve compliance and risk management


In which region(s) did your deployment take place? Multiple responses allowed.

North America