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We have aggregated ratings data on Accellion but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Kiteworks

    Seamless migration to kiteworks from legacy solution

    Overall Comment

    Company is very customer focused and worked with us directly to perform a migration from the legacy product to kiteworks without any data loss. The product works as advertised and provides many integration points. We leverage integrations with multiple other systems and kiteworks. The product team is actively involved in ensuring that the product meets ongoing needs. The CEO and executive leadership values customer feedback and since initial launch of the product a few years ago implemented large portions of the direct suggestions and needs of customers. Accellion has best in class customer support.

    What one piece of advice would you give other prospective customers?

    Heavily test all integrations and ensure that the customer success team carefully maps out the desired installation state. There were a few miscommunications during the process that were hiccups.

    What do you like most about the product or service?

    Completely secure, reliable, predictable and works as advertised. Security and data protection is always easy.

    What do you dislike most about the product?

    Still lags behind other EFSS tools that had roots in the consumer space, but rapidly catching up.

    What one thing do you wish the vendor did differently?

    Internal communication was sometimes a issue, but steps have been taken to correct the problems that we saw.

    If you could start over, what would your organization do differently?

    We would not do anything different presently.

    Service & support - overall comment

    Meets or exceeds SLAs and never stops working until any issues are resolved.


  • 4 out of 5.0, Reviewed

    Product(s): Kiteworks

    Implementation to meet all use cases (hybrid architecture) is ongoing and on track.

    Overall Comment

    Selection of product was relatively simple, implementing to the complicated use cases is proving difficult.

    What one piece of advice would you give other prospective customers?

    consider that this market may be disrupted by larger players soon.

    What do you like most about the product or service?

    UI.

    What one thing do you wish the vendor did differently?

    compliance.

    If you could start over, what would your organization do differently?

    look for mature easy to use solutions to support individual use cases.


  • 3 out of 5.0, Reviewed

    Product(s): Kiteworks

    Product has potential, but weigh your use cases and test the product thoroughly.

    Overall Comment

    We performed an earlier PoC, but due to the internal security constraints, we really weren't able to fully evaluate the performance and to a degree the usability of the application.

    What one piece of advice would you give other prospective customers?

    Decide early on if you can get away with a cloud-only solution and/or Microsoft (e.g. OneDrive for Business) or if you really need to have it on-premises (or hosted by Accellion on AWS). The multi-tiered nature of the product was beneficial for our high-security requirements. If enterprise connectors are important to you (e.g. SharePoint, OpenText), then this is a product you should consider. Also, we technically are still waiting for the release (Arckite) that promises the needed AV and DLP scenarios, currently a gap with the existing (BMW) release.

    What do you like most about the product or service?

    The fact that they have multiple mobile clients and enterprise connectors to meet our needs.

    What do you dislike most about the product?

    The iOS client still seems a little "crashy" so I hope that our production deployment is more stable and not an inherent weakness of the client itself.

    What one thing do you wish the vendor did differently?

    The UI/UX of the iOS mobile client is okay, but there are less-than-intuitive aspects to it. I contrast this with something like Box, which is very intuitive. Similarly, the Windows desktop application to perform synchronization and offline editing are much weaker and limited compared to other desktop synchronization tools I've worked with.

    If you could start over, what would your organization do differently?

    Nothing, except for trying to get through the project more quickly. Due to a number of internal factors, moving quickly was not really possible.

    Product capabilities - overall comment

    I'm still on the fence. If we didn't have more esoteric enterprise connector (e.g. OpenText) requirements, I might have favored a different product.


  • 4 out of 5.0, Reviewed

    Product(s): Kiteworks

    on-prem implementation can be simple or involved, depending on needs.

    Overall Comment

    Accellion is fairly easy to work with, and receptive to making product changes necessary to meet our needs.

    What one piece of advice would you give other prospective customers?

    We have a multiple DMZ setup, and this product is flexible enough to easily accomodate that. Also, we were able to handle multi-site deployments with redundancy and data replication. This is a well thought out solution.

    What do you like most about the product or service?

    Vendor is willing to make code modifications to support customer needs.

    What do you dislike most about the product?

    Web interface has a "move tray" which is very confusing and possibly unneeded. This poses training difficulties, as nobody seems to understand what it is and how it is to be used right off the bat.

    What one thing do you wish the vendor did differently?

    Nothing - slowdowns were on our end, not vendor end.

    If you could start over, what would your organization do differently?

    Nothing.

    Product capabilities - overall comment

    We evaluated several competing products and this one had the best feature set for the price with an easy to use experience for our employees. Also, we have unique security requirements, and the product was flexible enough to meet our deployment needs.

    Service & support - overall comment

    Vendor is willing to share roadmap futures and to make custom code modifications to support specific needs on our part.

    Integration & Deployment - Overall comment

    Very flexible and worked well in our complex environment.


  • 3 out of 5.0, Reviewed

    Product(s): Kiteworks

    KiteWorks ticks all the IT boxes, but struggles among fans of competing tools.

    Overall Comment

    KiteWorks is full-featured and allows my company to share documents with business partners, while retaining it on premises. Today this is important for my company. Compliance with my company's security and risk policies fit well with Accellion. However, user adoption has not been as strong as hoped, largely due to the less familiar mechanics and appearance of the application. Employees who use DropBox or Google Drive, especially, are less motivated to embrace kiteWorks.

    What one piece of advice would you give other prospective customers?

    Build awareness among users.

    What do you like most about the product or service?

    Security.

    What do you dislike most about the product?

    clunkiness.

    What one thing do you wish the vendor did differently?

    Integrate with as many other end-user apps as possible.

    If you could start over, what would your organization do differently?

    Massive marketing and training, focused on benefits and ensuring users can be quickly successful with kiteworks.

    Service & support - overall comment

    Support is prompt and thorough.

    Integration & Deployment - Overall comment

    Migration from previous version is not simple.


  • 5 out of 5.0, Reviewed

    Product(s): Kiteworks

    Excellent product for large email attachments.

    Overall Comment

    Ease of use with integration with Outlook.

    What one piece of advice would you give other prospective customers?

    There are more options now. Large file attachments for email is not the same as file sharing in the cloud. You must know your requirements and choose the solutions that fits the best.

    What do you like most about the product or service?

    It basically runs on it's own as long as you have enough disk space allocated for it.

    What do you dislike most about the product?

    Nothing to dislike.

    What one thing do you wish the vendor did differently?

    They did not market their product as aggressively as they should have. Other products are more widely known but not necessarily better.

    If you could start over, what would your organization do differently?

    At the time there was not any other product that met our specific requirements so we would not have done anything differently.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.0

Ability to understand your organization's needs

(5)
4.2

Timely and complete response to product questions

(6)
4.0

Pricing and contract flexibility (pricing and terms)

(6)
4.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
3.8

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
2.5

Ease of integration using standard APIs and tools

(4)
4.3

Quality and availability of end-user training

(4)
3.5

Ease of deployment

(6)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(4)
4.5

Quality of technical support

(5)
4.4

Quality of peer user community

(2)
2.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.0

Mobility

(6)
4.2

Security

(6)
4.7

Back-End Integration

(6)
4.3

Collaboration and Social

(5)
3.2

User Experience

(6)
3.7

Deployment

(6)
3.8

Content Management

(5)
3.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Vendor/Product Selection

Rollout and Install

Technical Assessment

Application Lead

Development/Integration

Executive Sponsor

Maintenance and Support

Vendor Management

Other...


What other vendors were considered?

Box

Microsoft

Citrix

Dropbox

WatchDox by BlackBerry

Accellion

Intralinks

Syncplicity


Why did you purchase an Enterprise File Synchronization and Sharing solution?

Create internal/operational efficiencies

Improve compliance and risk management

Improve business process agility

Improve customer relations/service

Drive innovation

Improve supplier or partner relations


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Bundled or integrated with a product already installed

Overall cost

Pre-existing relationships

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America