Loading product reviews...
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Box but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Box

    Review of Box.

    Overall Comment

    Good features on the product and good support. Evaluated many different providers, but none provided the brand-name, security features, and support that Box had. It is extremely granular in the permissions and the performance is outstanding.

    What one piece of advice would you give other prospective customers?

    Evaluate your business requirements and use cases, and see if all the bells/whistles are needed on those providers.

    What do you like most about the product or service?

    Granular security and general interface/performance.

    What do you dislike most about the product?

    No DRM capabilities.

    What one thing do you wish the vendor did differently?

    Very aggressive on signing a contract. We need more time for the pilot.

    If you could start over, what would your organization do differently?

    Look at performance first, then narrow down the vendors based on security. Business won't use sluggish providers.


  • 5 out of 5.0, Reviewed

    Product(s): Box

    Easy to implement and use. I would be willing to recommend Box to anyone.

    Overall Comment

    The product implementation went smooth and quick. We were able to leverage OKTA to integrate our active directory system with Box for seemless user login ability. Overall we are very happy with Box.

    What one piece of advice would you give other prospective customers?

    Make sure to leverage some sort of authentication as a service, like OKTA, in conjunction with Box to prevent your users from needing to remember another username/password combination.

    What do you like most about the product or service?

    It is very easy to use and allows me to access my documents from all of my end point devices.

    What do you dislike most about the product?

    I don't have anything to that comes to mind about things I dislike regarding Box.

    What one thing do you wish the vendor did differently?

    Nothing, I think they do everything we need very well.

    If you could start over, what would your organization do differently?

    Nothing


  • 4 out of 5.0, Reviewed

    Product(s): Box

    Quick Implementation, Simple to use and endless Integration capabilities!

    Overall Comment

    BOX allowed us to seamlessly allow file sharing and collaboration both with Internal and external audience. Started off with a smaller group but in no time was adopted well and extended to the other parts of the organization. The idea was to efficiently collaborate with external customers and also provide it as a medium to share custom software builds with enterprise customers securely. Customer Support uses this to share large test documents and files for daya to day support cases. The idea was to eliminate traditional file sharing approaches, but we had to continue using some of those to cater needs of certain customers who had limitations alowing access to file sharing services on their networks (Not BOX Specifically, but all cloud based file sharing services)

    What one piece of advice would you give other prospective customers?

    Take som time to organize the structure! Know where your data lives and whats shared (Internally and Externally) and by whom.

    What do you like most about the product or service?

    Making the platform better and robust and allowing various partner integrations.

    What do you dislike most about the product?

    Lacks the capability to see the path under which files are (could be a feature that can be enabled for some if not everyone) in our case there are times when collaborators are invited to different e.g. customer folders but those folders could have the same name, so becomes harder to distinguish.

    What one thing do you wish the vendor did differently?

    Add better visual reporting capabilities.

    If you could start over, what would your organization do differently?

    Would stick with the original approach we took! We took some good time architecting our folder structures, understanding access levels to allow better organization and governance of the data being uploaded!


  • 5 out of 5.0, Reviewed

    Product(s): Box

    Box gives us secure, anytime access to our mission critical files

    Overall Comment

    Box is a wonderful service and we are very pleased that we made the choice to adopt it. Prior to Box we had everything stored on file servers that could only be easily access while in the office, then moved some content to SharePoint, but that didn't work as hoped. We found Box to be the most comprehensive and secure platform for maintaining our mission critical files.

    What one piece of advice would you give other prospective customers?

    Spend a lot of time planning, educating, preparing, before doing.

    What do you like most about the product or service?

    Security is very granular. Everything is cloud based and anyone can get access to thier content from anywhere, on any device, at any time.

    What do you dislike most about the product?

    Support is mostly by email and seems to always start with a level 1 person, then when it is escalated, it takes too long to get the issue solved.

    What one thing do you wish the vendor did differently?

    Better support organization. Listen to what customers are saying about support and make changes.

    If you could start over, what would your organization do differently?

    More planning. We did an internal implementation where we had to stop, rethink, then start over sevral times. We later learned that there are Box Consultants that could have saved us time and energy with our implmentation. Or, we could have engaged with Box directly.


  • 5 out of 5.0, Reviewed

    Product(s): Box

    box.com Is The Market Leader for Enterprise Content Management

    Overall Comment

    We have been User of box almost since its inception in 2007. Box has always been a pioneering product in the content management space. Their move to the Enterprise space and deep focus on verticals and compliance was key to it success.

    What one piece of advice would you give other prospective customers?

    The investment you make to secure the assistance of a Box Partner that has verifiable experience in you industry, box Professional Services, or a box Customer Success Manager is the best investment you can make. The investment in services should be anticipated to be at least 2X annual software cost.

    What do you like most about the product or service?

    Innovation and provision of features which are industry specific. Ability to pick and choose from an app exchange to tailor the platform to the needs of your business.

    What do you dislike most about the product?

    The lack of recognition of the complexity of SMB users.

    What one thing do you wish the vendor did differently?

    Simplify their pricing.

    If you could start over, what would your organization do differently?

    We can't emphasize the importants of being very thorough with the following: 1. Very clearly specifying nomenclature for the labeling of folders and files. 2. Think very carefully about how waterfall permissions are specified. 3. Be very careful about selecton of user types.


  • 5 out of 5.0, Reviewed

    Product(s): Box

    Implementing Box - get your users thinking outside the Box

    Overall Comment

    Extremely knowledable staff that you need to continue to pick their brain to get the most out of Box. Was please with the quality of resources we have used so far.

    What one piece of advice would you give other prospective customers?

    ○ Take advantage of Box consulting / premier support to be another resource to mitigate issues ○ Get business involved ○ Have them define how much governance or not you want to have Ie., should users be colloborating folders with the team from their 'sharable' personal folder or a Department folder? Multiple people could have the same project management folder if users create and share the same folder ○ Understand some of the key functionality in Box and how you would use ○ Create a strong admin team ○ Chunk out the solution and make sure people are aware of the use cases

    What do you like most about the product or service?

    it just works

    What do you dislike most about the product?

    the usage grows so fast, you need to really decide in a bigger organization what the correct level of structure and governance is

    What one thing do you wish the vendor did differently?

    Definitely changing waterfall permissions of folders Box for Desktop - but coming soon

    If you could start over, what would your organization do differently?

    spend more time with the structuring of the folders, collaboration rules and administration and validating with the business before implementing users Get more resources involved.


  • 5 out of 5.0, Reviewed

    Product(s): Box

    Best in breed solution for your content management.

    Overall Comment

    Amazing customer service and customer success management. The mobile app has been instrumental in our user adoption. Box is always innovating and improving based on user feedback. It's the best in breed solution for any company's content mangement.

    What one piece of advice would you give other prospective customers?

    Implement the Governance piece as well.

    What do you like most about the product or service?

    Mobile app

    What do you dislike most about the product?

    Box Sync causes us issues as it can be bandwith heavy and can take up too much space on computer's hard drives if not used correctly.

    If you could start over, what would your organization do differently?

    If employees don't like the application you give them, they will go out and find something they do like on their own. As an organization we need to get in front of this organic growth and partner with the business.


  • 4 out of 5.0, Reviewed

    Product(s): Box

    Implementation quick, however culture and change management more difficult.

    Overall Comment

    Great team and ready to assist when needed.

    What one piece of advice would you give other prospective customers?

    Understand the underlying need from business and vailidate with small pilot.

    What do you like most about the product or service?

    Flexibility

    What do you dislike most about the product?

    Key Control

    What one thing do you wish the vendor did differently?

    Nothing at this time.

    If you could start over, what would your organization do differently?

    Ask about key control / ownership.

    Service & support - overall comment

    On site training and content would have been helpful early on.


  • 4 out of 5.0, Reviewed

    Product(s): Box

    Box of Data in Box

    Overall Comment

    Box Sync faced a lot of issues so our users had to adapt to these changes rather than Box features being enhanced. Also the offering lacks data loss prevention. If a user is syncing files, then that data is cached and Box has no way of removing this data that the user no longer has authorization to access if it has been synchoronized to their computer prior to the authorization change. The security permissions and access are only reflective within the portal and not the local machine.

    What one piece of advice would you give other prospective customers?

    Set proper expectations with users on features and capabilities and less focus on what Box MAY roll out in hte future

    What do you like most about the product or service?

    Flexibility and security

    What do you dislike most about the product?

    Sync issues

    What one thing do you wish the vendor did differently?

    Not sold so highly on features that Box had not committed to in the roadmap since a lot of features were removed from the roadmap later.

    If you could start over, what would your organization do differently?

    Set proper expectations with users prior to deployment about capabilities

    Service & support - overall comment

    Could not leverage Box's support due to response time and lack of subject expertise. Our internal support team would often have to figure out the solution. Also, I dont believe Box had enough support members to handle the growth.


  • 4 out of 5.0, Reviewed

    Product(s): Box

    Fast growth in use

    Overall Comment

    Reliable service. Good/growing functionality

    What one piece of advice would you give other prospective customers?

    Plan exit strategy. Grows fast. Migration complicated.

    What do you like most about the product or service?

    Accesibility on many devices. It just works. Customers love it. New features expanding use.

    What do you dislike most about the product?

    Box sync controls for enterprise implementation.

    What one thing do you wish the vendor did differently?

    Provide additional services for heavily regulated environments (like Healthcare)

    If you could start over, what would your organization do differently?

    Plan exit strategy.

    Service & support - overall comment

    Satisfied with reliability


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(39)
4.2

Ability to understand your organization's needs

(38)
4.3

Timely and complete response to product questions

(38)
4.5

Pricing and contract flexibility (pricing and terms)

(36)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(43)
4.4

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(19)
3.6

Ease of integration using standard APIs and tools

(26)
4.2

Quality and availability of end-user training

(38)
4.2

Ease of deployment

(39)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(43)
4.4

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(37)
4.5

Quality of technical support

(36)
4.2

Quality of peer user community

(35)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(46)
4.6

Mobility

(42)
4.8

Security

(43)
4.6

Back-End Integration

(35)
4.3

Collaboration and Social

(42)
4.5

User Experience

(44)
4.7

Deployment

(41)
4.6

Content Management

(42)
4.4
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Technical Assessment

Vendor/Product Selection

Application Lead

Maintenance and Support

User Training

Functional Assessment

Vendor Management

Development/Integration

Executive Sponsor

Other...


What other vendors were considered?

Microsoft

Dropbox

Google

Citrix

Box

Egnyte

Syncplicity

Accellion

WatchDox by BlackBerry

Huddle

VMware

Other...


Why did you purchase an Enterprise File Synchronization and Sharing solution?

Create internal/operational efficiencies

Improve business process agility

Improve compliance and risk management

Improve customer relations/service

Drive innovation

Improve business process outcomes

Improve supplier or partner relations

Enhance decision making

Reduce time to market

Cost management

Drive revenue growth

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Strong customer focus

Breadth of services

Overall cost

Financial/organizational viability

Strong user community

Bundled or integrated with a product already installed

Pre-existing relationships

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America

APAC

EMEA