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We have aggregated ratings data on Box but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Box

    Box is a solid partner for the SAAS storage/collaboration space

    Overall Comment

    Box has been extremely responsive to our needs and has consistently provided the answers and resources to any challenges we have had. They have a solid understanding of the challenges companies face as they migrate not only into SAAS products but all of the security and governance issues around offsite storage and collaboration.

    What one piece of advice would you give other prospective customers?

    Identify the innovate users within functional areas and allow them to take the lead on sharing and implementing with their teams (with some guidelines in place of course). We found that some of our most tech-savvy users were able to find solutions with Box that we were not aware of. This even further drove the use and adoption.

    What do you like most about the product or service?

    I have two things that resonate with me regarding Box. The first is that our users can be anywhere on the globe and know that they can store and retrieve their important information. Given an adequate internet connection, my experience is that Box is very response no matter where I am accessing from (various point in the US, Asia, Africa, Europe) - that has been my experience. The second thing is understanding the focus on security behind all that they do, I have the confidence that our data is secure, both in transmission and at rest. None of the rest matters if security is not at the foundation - which it is with Box. We spent a long time researching this technology before choosing Box. They were the only one that met our checklist with regard to security and governance.

    What do you dislike most about the product?

    oNot much to dislike. It's really a given with any connected service, but you have to be connected to retrieve data that you have not already synced or downloaded.

    What one thing do you wish the vendor did differently?

    Not a lot of complaint here - Box has been quick to respond to our needs and the needs of the marketplace. As with all products, I'm always looking to reduce costs, but the value for what we spend is well worth it.

    If you could start over, what would your organization do differently?

    We would make sure we had the proper folder structure in place from the start so that we didn't have to redo some of what was put in place by users early on. With that in place, we would also have been freer to add users more quickly, as the value of the product increased for us as the percentage of our users on it increased.

    Product capabilities - overall comment

    Box has not only provided an excellent experience for the core sharing/collaborative feature, but has continued to add other features to extend the value of the product.

    Service & support - overall comment

    Box has been extremely responsive to help us tailor the experience to mimic all the good things about on-prem storage, thus minimizing the pain some people feel with change. This has also been helpful from an administrative standpoint - helping us to control access.

    Integration & Deployment - Overall comment

    Box has provided the resources to help us deploy the product in the best way to our on-prem HQ users and helped replicate the look and feel of on-prem storage to minimize the challenges associated with change for some users.


  • 5 out of 5.0, Reviewed

    Product(s): Box

    Success with Box!

    Overall Comment

    Box transition has been smooth and well received. We had an extensive training program for our end users including personal and departmental shared drive migration.

    What one piece of advice would you give other prospective customers?

    Definitely focus on customer training.

    What do you like most about the product or service?

    Ease of use.

    What one thing do you wish the vendor did differently?

    n/a.

    If you could start over, what would your organization do differently?

    A little more technical integration with SSO.

    Service & support - overall comment

    n/a


  • 5 out of 5.0, Reviewed

    Product(s): Box

    Leading EFSS vendor in a dynamic space

    Overall Comment

    Fantastic company. Security focus is top notch. Pretty much everyone we work with in the org is at the top of their game.

    What do you dislike most about the product?

    Integration with Microsoft continues to mature.

    What one thing do you wish the vendor did differently?

    Integration with thick Microsoft Office clients works great. Opportunity is better integration with Microsoft Office Online products.

    If you could start over, what would your organization do differently?

    Plan for rapid growth and scale and adoption.

    Service & support - overall comment

    Very responsive on support issues.


  • 4 out of 5.0, Reviewed

    Product(s): Box

    Great Product, but Needs Better Integration with Windows

    Overall Comment

    The product works well with only a few drawbacks.

    Service & support - overall comment

    We've had good service with only one outage during our three years of usage.


  • 5 out of 5.0, Reviewed

    Product(s): Box

    Easy implementation, enhanced security and content management.

    Overall Comment

    Great product with great features. Working with external collaborators while managing content security had never been easy.

    If you could start over, what would your organization do differently?

    Engage vendor early in the discussions.


  • 5 out of 5.0, Reviewed

    Product(s): Box

    Implementation was easy and well supported.

    Overall Comment

    The support was great with Box and still is to this day. We had their team come on site and help us get the ball rolling and stuck with us every step of the way as we got ready to blaze the path.

    What one piece of advice would you give other prospective customers?

    Go with Box and don't look back.

    What do you like most about the product or service?

    Reliability and support.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    N/A


  • 5 out of 5.0, Reviewed

    Product(s): Box

    Implementation was practically grass roots, fast and easy. Support has been strong.

    Overall Comment

    We have used Box for a variety of functions from Bid management, to internal document sharing, to collaboration and project record.

    What one piece of advice would you give other prospective customers?

    Find a better 3rd party sync tool for server syncronization where large amounts of data is involved.

    What do you like most about the product or service?

    Easy to use, integrates with Microsoft Office 365 for collaboration and best of both worlds.

    What do you dislike most about the product?

    Isn't Windows File structure. Some users complain that it isn't available from Windows explorer, but that may change with Box for Windows, being evaluated.

    What one thing do you wish the vendor did differently?

    Better large scale syncronization.

    If you could start over, what would your organization do differently?

    Start with Single Sign On instead of independent passwords.

    Service & support - overall comment

    We've had a lot of good service with weekly calls to our account management.

    Integration & Deployment - Overall comment

    Fast and Easy! Only large scale hybrid server-Box integration requires 3rd party solution for best solution.


  • 4 out of 5.0, Reviewed

    Product(s): Box

    Solid cloud-based storage and collaboration system

    Overall Comment

    Has been highly available with only a minor outage or two. However very useful and flexible tool to collaborate, share, distribute and store data. Many users would like a linux client.


  • 5 out of 5.0, Reviewed

    Product(s): Box

    Implementation went smoothly. Needed more features included with base configuration.

    Overall Comment

    From installation to Go Live went very smoothly. Most delays were caused by internal departments.

    What one piece of advice would you give other prospective customers?

    Understand unlimited does have limits - ask what they are. For us the limitation on file size and file name character length excludes some of our major data storage participants.

    What do you like most about the product or service?

    Easy to use.

    What do you dislike most about the product?

    The order of the folders won't stay arranged by name.

    What one thing do you wish the vendor did differently?

    Helps migrate customers with large data.

    If you could start over, what would your organization do differently?

    Have clients clean up prior to upload. Exclude .PST files (emails).


  • 5 out of 5.0, Reviewed

    Product(s): Box

    Box has changed the way we do business

    Overall Comment

    Box has completely changed the way our sales professionals work. They have the ability to have sell sheets, product information and market statics at their fingertips. They now can streamline and share success displays with Box Capture and collaborate with peers using Box Notes.

    What one piece of advice would you give other prospective customers?

    Do not be afraid of cloud-based storage. The Box team is great working with and is looking out for your success.

    What do you like most about the product or service?

    Ease of use. Always the leader in area of technology.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing, the implementation team and customer success team have done so much for our organization.

    Integration & Deployment - Overall comment

    The customer success team has been by our side throughout integration and deployment.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(24)
4.2

Ability to understand your organization's needs

(23)
4.4

Timely and complete response to product questions

(23)
4.7

Pricing and contract flexibility (pricing and terms)

(20)
4.1
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(28)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

I don't know

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(13)
3.8

Ease of integration using standard APIs and tools

(17)
4.3

Quality and availability of end-user training

(23)
4.3

Ease of deployment

(24)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(28)
4.6

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(22)
4.5

Quality of technical support

(22)
4.5

Quality of peer user community

(22)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(30)
4.6

Mobility

(27)
4.8

Security

(27)
4.6

Back-End Integration

(20)
4.3

Collaboration and Social

(27)
4.4

User Experience

(28)
4.7

Deployment

(26)
4.7

Content Management

(26)
4.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Rollout and Install

Maintenance and Support

Vendor/Product Selection

Application Lead

User Training

Functional Assessment

Development/Integration

Vendor Management

Executive Sponsor


What other vendors were considered? Multiple responses allowed.

Dropbox

Microsoft

Google

Citrix

Box

Egnyte

Syncplicity

Accellion

WatchDox by BlackBerry

VMware


Why did you purchase an Enterprise File Synchronization and Sharing solution?

Improve business process agility

Create internal/operational efficiencies

Drive innovation

Improve compliance and risk management

Improve customer relations/service

Improve business process outcomes

Reduce time to market

Improve supplier or partner relations

Drive revenue growth

Cost management

Enhance decision making

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Strong services expertise

Breadth of services

Overall cost

Strong user community

Financial/organizational viability

Bundled or integrated with a product already installed

Pre-existing relationships

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America

APAC

EMEA