Dec 12, 2016
Overall the Citrix team was willing to help us drive toward a solution. They were willing and did get on calls and assist us with the setup process.
Dec 12, 2016
The installation of Citrix ShareFile to our organization was relatively smooth and quick. Each time there was a request from my organization to Citrix, they delivered on time and as promised. We currently use other Citrix products, so it was easy to add this one to the umbrella. Our users were accustomed to using another file sharing service, so the transition was not difficult. The user interface is extremely easy and the vendor has multiple training resources available to bridge any gaps. There have been comments made from our users that this application is extremely easy whereas other Citirx products are not. We've not experienced any major issues after implementation and launch.
Dec 7, 2016
Too much turn-over on the business relationship side. It's to be expected but our relationship manager got changed so many times we lost track of who to contact when we needed changes to our system. Our original contact was excellent to work with and helped close the deal. Since then it has been hit and miss with people.
Aug 16, 2016
We like the capability to use ShareFile on-premises or in the cloud based on our needs. This is necessary due to regulations and risk. ShareFile if very simple to use and customers continue to compliment the usability. Implementation was somewhat complex for on-premise but we were able to deploy in about one week.
Jul 26, 2016
Strong technical capabilities with multiple integration options and extensive API. Some issues with support organisation challenge with roadmap visibility and limited influence on product direction.
Jun 15, 2016
We found that the dedicated ShareFile team was very responsive and open to helping us through initial issues with the product.
Jun 14, 2016
Excellent business-grade file sharing tool.
Oct 7, 2015
We are having issues with performance and support.
Oct 6, 2015
Product met all security goals which was our primary consideration. Specific to on-premises.
Oct 5, 2015
The Citrix team has been great to work with. They have been very supportive when we have run into issues and the Sharefile product has performed great for us. We've been using it as the communications hub during an acquisition and we are definitely recognizing the value of the product.