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We have aggregated ratings data on Citrix but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Sharefile

    Great usability for our internal users and customers.

    Overall Comment

    We like the capability to use ShareFile on-premises or in the cloud based on our needs. This is necessary due to regulations and risk. ShareFile if very simple to use and customers continue to compliment the usability. Implementation was somewhat complex for on-premise but we were able to deploy in about one week.

    What do you like most about the product or service?

    Ease of use for all platforms and the ability to deploy in a hybrid model.

    What one thing do you wish the vendor did differently?

    It would be helpful if we could brand the web portal differently for groups of users. We support multiple brands and that can be a challenge.

    Service & support - overall comment

    Support has been great every time I have had to call in. The technical support team has be responsive and easy to work with.


  • 4 out of 5.0, Reviewed

    Product(s): Sharefile

    Easy to get started, great capabilities but limited vendor assistance

    Overall Comment

    Strong technical capabilities with multiple integration options and extensive API. Some issues with support organisation challenge with roadmap visibility and limited influence on product direction.

    What do you like most about the product or service?

    Technical abilities.

    What one thing do you wish the vendor did differently?

    Better service quality.


  • 5 out of 5.0, Reviewed

    Product(s): Sharefile

    Basic functionality worked well but advanced administration features still need to mature.

    Overall Comment

    We found that the dedicated ShareFile team was very responsive and open to helping us through initial issues with the product.

    What one piece of advice would you give other prospective customers?

    Be prepared to view the product offerings from a business perspective.

    What do you like most about the product or service?

    The product has all of the basic functionality we needed. I would like to see additional controls over who can share files and who they can share with.

    What do you dislike most about the product?

    The lack of control over sharing files is a concern. Any user can send files out to any external party. I would like to see an option for a whitelist of available third-party recipients.

    What one thing do you wish the vendor did differently?

    The vendor worked very well with us.

    If you could start over, what would your organization do differently?

    We would have been better served if we had formulated additional business use cases to apply to our selection and configuration.

    Service & support - overall comment

    Very responsive product team.

    Integration & Deployment - Overall comment

    Some advanced security features are still being developed.


  • 3 out of 5.0, Reviewed

    Product(s): Sharefile

    Drop the BOX, go with an enterprise-grade file collaboration.

    Overall Comment

    Excellent business-grade file sharing tool.

    What do you like most about the product or service?

    ease of use.

    Product capabilities - overall comment

    More of a culture change than a technology change to get folks to start using.

    Service & support - overall comment

    timely responses when needed.


  • 4 out of 5.0, Reviewed

    Product(s): Sharefile

    Great Price.

    Overall Comment

    We are having issues with performance and support.

    What one piece of advice would you give other prospective customers?

    After purchasing vendor announced that they are discontinuing some services. Discuss this prior purchasing.

    What do you like most about the product or service?

    The price.

    What do you dislike most about the product?

    Poor performance if you have a lot of files.

    What one thing do you wish the vendor did differently?

    Provide better support and roadmaps.

    If you could start over, what would your organization do differently?

    Review support expectations.


  • 5 out of 5.0, Reviewed

    Product(s): Sharefile

    On-premises EFSS with security and user-friendly features.

    Overall Comment

    Product met all security goals which was our primary consideration. Specific to on-premises.

    What one piece of advice would you give other prospective customers?

    While our primary reason for implementation was security, this does not necessarily need to be the message, it is an outcome. Focus on productivity enhancements for users and ease of access.

    What do you like most about the product or service?

    On-premises solution for EFSS with needed Security.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    None. Vendor implementation was well documented and a planned process.

    If you could start over, what would your organization do differently?

    We hard-cut all consumer EFSS solutions. We would spend more time on user-awareness and slower migration.

    Product capabilities - overall comment

    Product includes: local workstation sync, web interface and apps for mobile users.

    Integration & Deployment - Overall comment

    The Citrix team was fantastic and went through lengths to understand our environment and focus.


  • 4 out of 5.0, Reviewed

    Product(s): Sharefile

    A secure way to save, share and communicate large data files across multiple enterprises.

    Overall Comment

    The Citrix team has been great to work with. They have been very supportive when we have run into issues and the Sharefile product has performed great for us. We've been using it as the communications hub during an acquisition and we are definitely recognizing the value of the product.

    What one piece of advice would you give other prospective customers?

    If you are concerned about users storing data in the cloud and sharing large data files through means that may be less secure than you would like, Sharefile is a great solution for addressing the security needs while retaining the productivity of the business.

    What do you like most about the product or service?

    I sleep better at night knowing that our users are now sharing files securely and also accessing critical data remotely in a secure manner.

    What do you dislike most about the product?

    Assigning permissions to folders is a bit confusing at times - but you get used to it over time.

    What one thing do you wish the vendor did differently?

    Nothing as of yet.

    If you could start over, what would your organization do differently?

    Nothing at this time.

    Product capabilities - overall comment

    Overall, sharing files with internal and external users is great. The only issue I have is around assigning multiple permissions to some folders.

    Integration & Deployment - Overall comment

    We had a couple of hiccups early in the implementation process, but the vendor helped us work them out and it's been running great since then.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
4.3

Ability to understand your organization's needs

(7)
4.1

Timely and complete response to product questions

(7)
4.4

Pricing and contract flexibility (pricing and terms)

(6)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.6

Ease of integration using standard APIs and tools

(5)
4.4

Quality and availability of end-user training

(6)
4.2

Ease of deployment

(7)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(7)
3.6

Quality of technical support

(7)
3.9

Quality of peer user community

(4)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.1

Mobility

(7)
4.1

Security

(7)
4.6

Back-End Integration

(6)
4.3

Collaboration and Social

(6)
3.7

User Experience

(7)
4.0

Deployment

(6)
4.2

Content Management

(7)
3.7
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

Rollout and Install

Technical Assessment

Vendor Management

Development/Integration

Maintenance and Support

Vendor/Product Selection

Application Lead

User Training


What other vendors were considered? Multiple responses allowed.

Box

Dropbox

Microsoft

Google

Intralinks

Syncplicity

VMware

WatchDox by BlackBerry


Why did you purchase an Enterprise File Synchronization and Sharing solution?

Create internal/operational efficiencies

Improve business process agility

Improve compliance and risk management

Improve customer relations/service

Drive innovation

Improve business process outcomes

Improve supplier or partner relations

Drive revenue growth


What were the key factors that drove your decision?

Overall cost

Breadth of services

Bundled or integrated with a product already installed

Pre-existing relationships

Strong services expertise

Product functionality and performance

Financial/organizational viability

Product roadmap and future vision

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa