4.2 out of 5 (19 Ratings)
Mar 7, 2017
It just works. There are a lot of file sharing and collaboration options. It's easy to share files with users outside of our organization and provides robust options for sharing and collaborating within our organization. The end user interface is intuitive and does not require much user training. The administration console offers full control over our organization. They provide .msi package installers to make installations easy for multiple users on a domain network. The MSI provides automatic updates to the ShareFile plugin. They offer an online interface as well as an outlook plugin. End users rarely have the need for the online interface as almost everything they need can be accomplished from the outlook plugin.
Mar 7, 2017
Citrix ShareFile was able to meet all of our business requirements and customization needs. We significantly improved our business processes and capabilities of sharing files securely with our customers. We continue to receive very positive feedback and are expanding the deployment to other parts of the business.
Feb 26, 2017
I'd like to choose a 2.5, as it's not entirely dissatisfaction. But, there is one key issue that affects my work, and others in the office as well. Syncing is...unreliable. And freightening. The problem is that you save a file, and it conducts an actual save to the cloud in increments as opposed to immediately. So, your colleage looks 5 minutes later and the file is missing. Because of this we switched to the drive mapper feature, which only Citrix has at this time as far as we know. It has decent functionality and is impossible to differentiate from an on-premise storage solution/windows explorer experience. We love that. Hwoever, there is a huge issue with moving files from one folder to another. It either doesnt move, creates a duplicate, or much worse, and most frequently, crashes. Now any application running off of Sharefile has crashed too. I.e. I move an older version of a file to an Archive folder in Windows Explorer, and it crashes, and subsequently the excel spreadsheet I had open separately also crashes because its saved in the cloud on Sharefile.
Feb 21, 2017
Citrix has very responsive and helpful sales and engineering teams. Throughout the engagement they worked to help answer questions and provide solutions using the Citrix products being evaluated. They offered to provided training and assistance during the rollout period. Having them working with us along the way gave us confidence to move forward with deployment sooner. We've been very happy with the Enterprise File & Folder sync as well as the StorageZones file server connection.
Feb 21, 2017
Product worked well out of the box. API was well documented.
Feb 16, 2017
Communication was readily available, but they are strict on trial-period licensing. Great product, but you will have trouble if you're too busy to finish your POC before the 30-day trial period is up.
Feb 14, 2017
It had some initial bugs but through beta testing, they were resolved.
Jan 19, 2017
It has completely worked as expected. And continues to deliver for other clients with strict file sharing limitations 2 years later
Dec 12, 2016
Overall the Citrix team was willing to help us drive toward a solution. They were willing and did get on calls and assist us with the setup process.
Dec 12, 2016
The installation of Citrix ShareFile to our organization was relatively smooth and quick. Each time there was a request from my organization to Citrix, they delivered on time and as promised. We currently use other Citrix products, so it was easy to add this one to the umbrella. Our users were accustomed to using another file sharing service, so the transition was not difficult. The user interface is extremely easy and the vendor has multiple training resources available to bridge any gaps. There have been comments made from our users that this application is extremely easy whereas other Citirx products are not. We've not experienced any major issues after implementation and launch.