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We have aggregated ratings data on Dropbox but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Dropbox for Business

    Open Ecosystem that Easily Integrates.

    Overall Comment

    Dropbox offered user training and education on its products and services that allowed my company to easily switch to the cloud for data file management. They promptly answered questions, which were friendly and helpful. Their product is secure and easy to use. The installation process was effortless. The best part is that they are an open ecosystem. Once I've logged in I can access Dropbox instantly from any browser or the application.

    What one piece of advice would you give other prospective customers?

    Do the 30 day free trial to see how Dropbox for Business fits in with your company.

    What do you like most about the product or service?

    Dropbox continually adds new features.

    What do you dislike most about the product?

    That I cannot restrict access to folders if they are within another folder.

    What one thing do you wish the vendor did differently?

    I wish Dropbox offered more small business incentives.

    If you could start over, what would your organization do differently?

    Start with a cloud file sharing site instead of an internal company shared drive that employees only have access to at work.

    Integration & Deployment - Overall comment

    We quickly downloaded the app and migrated our documents into Dropbox.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Dropbox for Business

    Great Versatile Platform. Inexpensive. It still has room to grow and improve.

    Overall Comment

    Easy to use, intuitive platform. Performance is good though product needs additional features around version control.

    What one piece of advice would you give other prospective customers?

    Evaluate all options. Figure out what features / functionality you need most.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Version control not great.


  • 5 out of 5.0, Reviewed

    Product(s): Dropbox for Business

    Easy to implement; great across-agency collaboration tool.

    Overall Comment

    Great for collaboration across multiple organizations. Easily scalable. Versioning and file recovery are easy. Accessable from any device. New features being rolled out regularly.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    No single thing.

    If you could start over, what would your organization do differently?

    Nothing.

    Integration & Deployment - Overall comment

    Deployment is easy!


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.7

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(3)
4.7

Pricing and contract flexibility (pricing and terms)

(3)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(2)
4.5

Ease of deployment

(3)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(3)
4.7

Quality of technical support

(2)
4.5

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.7

Mobility

(3)
4.7

Security

(3)
4.3

Collaboration and Social

(3)
5.0

User Experience

(3)
4.7

Deployment

(3)
5.0

Content Management

(3)
3.7
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor/Product Selection

Other...


What other vendors were considered?

Box

Google

Dropbox

Microsoft


Why did you purchase an Enterprise File Synchronization and Sharing solution?

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes


What were the key factors that drove your decision?

Product functionality and performance

Breadth of services

Overall cost

Pre-existing relationships

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America