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We have aggregated ratings data on Egnyte but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Egnyte Cloud File Server

    Solid solution which needs further deployment in our organization

    Overall Comment

    Working with Egnyte has been very positive, they spend a lot of time working with their customers to review adoption and usage of the product and check in regularly to share new features.

    Service & support - overall comment

    Product works well, although we still need to more fully deploy the add-on features within our organization. The cost position is high compared to consumer file sharing solutions, but there is value in the administration and addon the feature set.


  • 5 out of 5.0, Reviewed

    Product(s): Egnyte Cloud File Server

    Great service with no downtime

    Overall Comment

    We have been with Egnyte for around 7 years. We decided to go with Egnyte based on their architecture and how they enabled us to provide the service to employees. We have never had any issues with downtime or service reliability in the years we have been with Egnyte and utilize many of their newest product offerings.

    What one piece of advice would you give other prospective customers?

    Make sure you have your permissions architecture set up properly from the beginning. It is much easier to set it up correctly at first than rethink how you want it to work after the fact.

    What do you like most about the product or service?

    It serves its purpose exactly as it should and I never have to worry about my users having issues getting the data they need.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Communication could be better when they are changing how they package and sell their features, we have been charged for existing features when they became a new "package" a couple times now.

    If you could start over, what would your organization do differently?

    I would do everything as we did.

    Product capabilities - overall comment

    We utilize both their cloud-based platform as well as their local storage sync. This allows our employees to work on documents locally when in the office which is a huge boost to our productivity.

    Service & support - overall comment

    Egnyte support is always very quick to respond to tickets and has a very high rate of closing them quickly. My issue is normally resolved upon first level review from their help desk.

    Integration & Deployment - Overall comment

    Our deployment was very easy as we started with the service when they still had somewhat basic functionality. It was very easy to upload the limited amount of data we had into their system.


  • 5 out of 5.0, Reviewed

    Product(s): Egnyte Cloud File Server

    Come for the support, stay for the innovation.

    Overall Comment

    Egnyte has provided great stability, innovation, and support. I have no recorded outages or service interruptions that have affected business operations since we have utilized their services. Support issues they have helped with were with regard to our hybrid storage on premise solution. In truth, they helped with issues from the 3rd party equipment, not their software running on said equipment. I was very pleased with the response time and follow through of their support techs. What I have enjoyed most are the constant innovation and integrations Egnyte provides. Their "Egnyte Drive" has been reimagined into a solution that our business cannot live without. We also utilize office 365 in our organization. The company enjoys the redundancy of use for our office products within the "Cloud" environment should there be software issues on their workstations.

    What one piece of advice would you give other prospective customers?

    Utilize the implementation services offered by Egnyte. Integration may have been smother for our organization had we done so. Explore all the features, add-ons and apps, you can streamline your business processes and IT infrastructure with little to no effort.

    What do you like most about the product or service?

    Ease of use and multiple use methods. Giving my users a choice seems to have cut down on shadow IT issues.

    What do you dislike most about the product?

    Data loss prevention. I am aware they have relese a newer offering to address this but I have been looking into 3rd party solutions to this security issue.

    What one thing do you wish the vendor did differently?

    Egnyte recently changed their service offering with an dditional service, I wish I would have known more before and since its debut. in all fairness my rep did attempt to help outline the changes but I havent had time to explore more yet.

    If you could start over, what would your organization do differently?

    Our organization’s policy is to at the very least review our services and vendors once a year. We have yet to find the same value or service offerings. Egnyte has organically grown to be an essential part of our internal business processes.

    Service & support - overall comment

    Service is timely and complete. Egnyte support always follows through till issues are solved.

    Integration & Deployment - Overall comment

    There is no real complications to the deployment proccess. The one area that took some time was the Active Directory integration. This was agin more on our side than with Egnyte's offering


  • 5 out of 5.0, Reviewed

    Product(s): Egnyte Cloud File Server

    A complete infrastructure replacement with very few hiccups.

    Overall Comment

    Initial sales and technology consulting teams were very responsive and knowledgeable. Service tickets are handled within an adequate time frame. Updates are rolled out in a timely manner to address issues.

    What one piece of advice would you give other prospective customers?

    If possible do the data migration and implementation before letting the end users know that they are using Egnyte. In the offices where the end users were unaware of the changes and thought IT only "added" the features offered by Egnyte, the initial training went much smoother.

    What do you like most about the product or service?

    The on-site and cloud-based model. After reviewing other offers by other vendors Egnyte was the least disruptive to our business workflow. The added features of remote access and sharing large files are extremely appreciated by our remote end users.

    What do you dislike most about the product?

    Reliance on third party devices for the hybrid storage model.

    What one thing do you wish the vendor did differently?

    If Egnyte offered a branded on-site device/appliance that was sold and maintained by them it would have streamlined the processes even more. The current situation relies on third-party companies. When these companies update their software (ReadyNas, Vmware, etc...) then Egnyte has to update their Storage Sync software to be compatible.

    If you could start over, what would your organization do differently?

    Initially, we tried going all cloud based. The Egnyte Drive software is quick enough for the majority of our users, however, the power users noticed the speed decrease compared to an on-site file server, as expected when trying to manipulate 1000's of pages of PDF's in one go. I suggest going with the hybrid model of on-site and cloud from the start. The transition will be invisible to most users who are familiar with working from Window's shares.

    Service & support - overall comment

    initial calls are handled by over seas support staff. When escalated they are handled by US based support staff.

    Integration & Deployment - Overall comment

    Everything was handled in-house.


  • 5 out of 5.0, Reviewed

    Product(s): Egnyte Cloud File Server

    A flexible solution to all of our file sync and sharing needs.

    Overall Comment

    Egnyte stands out because of their ability to identify file sync and sharing challenges and then execute on no-compromise solutions. Unified permissions and integration with industry leading identity management solutions simplify controlling access to data. Comprehensive reporting and auditing functionality has allowed us to easily keep track of how data is being used. We have been able to pull all of our data back into one solution while also improving on the functionality that our users were getting out of other solutions. Moving to Egnyte has been a big win for IT and our users.

    What one piece of advice would you give other prospective customers?

    If you use Active Directory in-house, plan to leverage the Active Directory integration from the very beginning and base your permissions around the integration. It will make management of users and permissions that much easier.

    What do you like most about the product or service?

    All of the integrations which allow us to use Egnyte as the central storage for the rest of the services we leverage.

    What do you dislike most about the product?

    The inability to automatically recover "seats" via Active Directory integration as users are retired in Active Directory. This process currently requires manual intervention, although accounts are automatically disabled which reduces the severity of this issue down to more of an administrative nuisance.

    What one thing do you wish the vendor did differently?

    Nothing comes to mind.

    If you could start over, what would your organization do differently?

    Nothing comes to mind. As long as you start out with a vision of how the system will be used in the long run and implement it with that vision in mind, there shouldn't be any "gotcha's" to get hung up on.

    Product capabilities - overall comment

    Egnyte is the first solution we have found that was able to provide all of the functionality we needed, and more!

    Service & support - overall comment

    Egnyte is willing to go the extra mile to support their clients. One such example of this is leveraging the functionality available in their platform to provide protections against crypto locker type malware: https://helpdesk.egnyte.com/hc/en-us/articles/218005607-Crypto-Recovery

    Integration & Deployment - Overall comment

    Deploying even the more complicated integrations within Egnyte is well documented and we have been able to do so in-house with minimal involvement from Egnyte and no need for third-party engagements.


  • 5 out of 5.0, Reviewed

    Product(s): Egnyte Cloud File Server

    Early adopters pleased with the service and the continuous development of the platform

    Overall Comment

    We were an early implementer of this service and which was and still is unique in the market. Early on we had some struggles with standalone Netgear appliances but the support team worked tirelessly to solve them. Once up and running the service has proved to be simple to use and gives us the any device, any location, anytime access to information that is important to our users.

    What one piece of advice would you give other prospective customers?

    Utilize the VMware appliances for local storage sync.

    What do you like most about the product or service?

    Simple access to data from anywhere while still being a robust platform that meets the security and feature set needs of the business.

    What do you dislike most about the product?

    Missing long term archival

    What one thing do you wish the vendor did differently?

    Partnered with a long term backup solution. We currently use Amazon cold storage for long term archiving.

    If you could start over, what would your organization do differently?

    We would utilize the VMware appliances for storage sync in all locations. These appliances are robust and work well for our organization.

    Product capabilities - overall comment

    They keep pace with market needs and innovate as well.

    Service & support - overall comment

    We recieve fast service and quality support when we have issues.

    Integration & Deployment - Overall comment

    Early issues with Netgear devices but this is much better today.


  • 4 out of 5.0, Reviewed

    Product(s): Egnyte Cloud File Server

    The product is really great but needs a few tweaks.

    Overall Comment

    Deployment was great. Egnyte assisted us all along the way and followed up once/week. Departments workflows have been improved. Google Drive integration made for easy transition. Any technical issue we encountered was addressed in a timely fashion. We are continuing to experience issues with Storage Sync using a Netgear ReadyNAS. Technicians have assisted us here, but issues keep coming up. No users have really noticed, but if these problems get worse or are exacerbated by anything, that could change.

    What one piece of advice would you give other prospective customers?

    Make sure you have great implementation leads as there are a lot of steps and you will certainly have questions along the way.

    What do you like most about the product or service?

    The option to invite our vendors to log-in to our instance has been a game changer! We also rely heavily on the storage sync option for locally hosted/cloud hosted hybrid data!

    What do you dislike most about the product?

    Constant issues with storage sync. The technicians call me on off-hours to resolve (8pm on a Friday night).

    What one thing do you wish the vendor did differently?

    Not the biggest fan of outsourced IT.

    If you could start over, what would your organization do differently?

    I think we executed this in a very linear fashion and really wouldn't do much different except be more aggressive with teams about transitioning.


  • 5 out of 5.0, Reviewed

    Product(s): Egnyte Cloud File Server

    Provide users with fast local access, browser-based cloud, mobile apps and API access.

    Overall Comment

    Loved the integration with On-premises servers and the integration with other cloud providers.

    What one piece of advice would you give other prospective customers?

    There are many options to access the the data in the cloud. Limit the choices that you want to support.

    What do you like most about the product or service?

    That I can save every version of every file and retain trash indefinitely.

    What do you dislike most about the product?

    The interface to filter trash.

    What one thing do you wish the vendor did differently?

    Add workflow with the approvals.

    If you could start over, what would your organization do differently?

    Nothing.


  • 5 out of 5.0, Reviewed

    Product(s): Egnyte Cloud File Server

    Egnyte provides a complete hybrid EFSS solution.

    Overall Comment

    Implementation was easy thanks to outstanding customer support. Egnyte provides outstanding customer support, technical support, and administrator and end-user training. These factors played a big role in our successful implementation.

    What do you like most about the product or service?

    Storage Sync.

    If you could start over, what would your organization do differently?

    Start with Egnyte.

    Product capabilities - overall comment

    Storage Sync. Users have fast local access to files stored on a common storage device. Files are synced to the cloud in real time.

    Service & support - overall comment

    Egnyte customer service and technical support is responsive and knowledgeable.

    Integration & Deployment - Overall comment

    Integration and deployment were more complex than ShareFile due to Storage Sync and AD integration. Egnyte provided complete instructions and helpful technical support.


  • 4 out of 5.0, Reviewed

    Product(s): Egnyte Cloud File Server

    Viable solution that fits our disparate business units well. Continuing on the journey.

    Overall Comment

    Deployment across the enterprise in multiple business units where they can each keep some unique identity has gone well. We continue to work on product roadmap and how that meets ongoing needs in particular around document retention practices and metadata on information.

    What one piece of advice would you give other prospective customers?

    Make sure to evaluate terms based upon existing footprint and leave room for future growth. The product can very quickly catch fire and spread, so you should be prepared for that in your up front negotiation terms. Also, pay attention to data ownership and what happens should you need to separate from the cloud file solution provider.

    What do you like most about the product or service?

    The integration with Microsoft Outlook in particular works well for our business.

    What do you dislike most about the product?

    Metadata strategy is still unclear.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(14)
4.6

Ability to understand your organization's needs

(13)
4.5

Timely and complete response to product questions

(15)
4.5

Pricing and contract flexibility (pricing and terms)

(15)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(15)
4.5

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
4.1

Ease of integration using standard APIs and tools

(9)
4.6

Quality and availability of end-user training

(12)
4.2

Ease of deployment

(15)
4.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(15)
4.6

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(11)
4.7

Quality of technical support

(13)
4.7

Quality of peer user community

(6)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(15)
4.7

Mobility

(14)
4.6

Security

(12)
4.8

Back-End Integration

(10)
4.6

Collaboration and Social

(11)
4.1

User Experience

(12)
4.4

Deployment

(11)
4.5

Content Management

(10)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Rollout and Install

Technical Assessment

Vendor Management

Vendor/Product Selection

Application Lead

Maintenance and Support

User Training

Development/Integration

Executive Sponsor


What other vendors were considered? Multiple responses allowed.

Dropbox

Box

Microsoft

Google

Citrix

Egnyte

Syncplicity

Huddle

Other...


Why did you purchase an Enterprise File Synchronization and Sharing solution?

Create internal/operational efficiencies

Improve business process agility

Improve compliance and risk management

Cost management

Improve business process outcomes

Improve customer relations/service

Drive innovation

Improve supplier or partner relations

Enhance decision making

Reduce time to market

Other...


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Breadth of services

Strong customer focus

Product roadmap and future vision

Strong services expertise

Bundled or integrated with a product already installed

Financial/organizational viability

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America

APAC

EMEA