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We have aggregated ratings data on Google but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Google Drive for Work

    Google Drive - price is right but no Sharepoint

    Overall Comment

    Sorting options are difficult

    What one piece of advice would you give other prospective customers?

    Work out the deployment on paper first and assure accountability with maintaining structures from the outset.

    What do you like most about the product or service?

    Available from any device, any location with access to Internet.

    What do you dislike most about the product?

    Look of the folders - limited sorting options.

    What one thing do you wish the vendor did differently?

    Better training.

    If you could start over, what would your organization do differently?

    Better baseline structure rather than random folders. Better training


  • 4 out of 5.0, Reviewed

    Product(s): Google Drive for Work

    Single access point a major advantage, but some training and transitition challenges

    Overall Comment

    Integration with existing infrastructure has reduced number of applications we've had to support. Transitioning to new file sharing combined w/ email was a training challenge and the support offered via distance learning wasn't ideal.

    What one piece of advice would you give other prospective customers?

    Combine with the other tools in the Google suite and make sure everyone is on board and properly trained.

    What do you like most about the product or service?

    Single point of access for email, file saving/sharing, collaboration. Cloud-based and platform agnostic.

    What do you dislike most about the product?

    Limited feature set compared to more robust applications.

    What one thing do you wish the vendor did differently?

    Offerered more comprehensive training

    If you could start over, what would your organization do differently?

    Roll out more gradually/in tiers, lean more heavily on a turnkey internal training approach


  • 4 out of 5.0, Reviewed

    Product(s): Google Drive for Work

    Easy to implement but painful when we needed to recover data

    Overall Comment

    The intitial support from Google was great in the rollout of the product, providing us with techincal resources to help understand the solution, some of the limits and how it worked with Google Apps for Work

    What one piece of advice would you give other prospective customers?

    Ensure you have a backup solution in place before going live. We were burned hard when some data was maliciously deleted and as there is no native backup solution for Google Drive to recover documents, it took us over three months to work with Google to get the data back. Ensure you have looked at tools such as Backupify, Spanning, etc to ensure you have Drive backup for your documents before you start to use it for company data - it is vital to ensure this is place as Google do not offer a native backup solution.

    What do you like most about the product or service?

    The simplicity of use and that the solution is device\OS agnostic

    What do you dislike most about the product?

    The service is (or was) very consumer focused with little enterprise focus - so features would be added\removed with very little forwarning and as result we either had to change business process to accomodate the missing components or to quickly understand and educate on new features

    What one thing do you wish the vendor did differently?

    Had a better Enteprise Engagement and Support Model, at the time we had to rely on our 3rd party support partner to assist us but Google didn't have the necessary Enteprise Support Focus.

    If you could start over, what would your organization do differently?

    Conduct a full in depth proof of concept to test all sharing and more more importantly client synchronisation scenarios. We didn't reallly go for a big bang approach and instead relied on the viral affect, showing some key users of Google what could be done and then let it spread across the organisation quickly.


  • 4 out of 5.0, Reviewed

    Product(s): Google Drive for Work

    Google products work but how do you talk to them?

    Overall Comment

    Google has a good product but they are almost impossible to deal with one-on-one. They have a take-it or leave-it approach to their products.

    What one piece of advice would you give other prospective customers?

    Users are using these services whether you provide them or not.

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    Feel like Google controls us and not the other way around

    What one thing do you wish the vendor did differently?

    Improve customer relations by actually talking with customers

    If you could start over, what would your organization do differently?

    Moved quickly to Box or Office 365

    Service & support - overall comment

    Google just makes it available. We did not receive support other than technical.


  • 4 out of 5.0, Reviewed

    Product(s): Google Drive for Work

    Great needs better compatibility with MS Office.

    Overall Comment

    Great product and great integration. Make sure you have your settings right. Conversion of office to Google docs is not always great and not always backward compatible.

    What one piece of advice would you give other prospective customers?

    do not convert file type.

    What do you like most about the product or service?

    Free and widely available.

    What one thing do you wish the vendor did differently?

    better compatibility with office.

    If you could start over, what would your organization do differently?

    not convert file type.

    Service & support - overall comment

    randomly goes down but that is rare. Never sure on when it will go up again.


  • 3 out of 5.0, Reviewed

    Product(s): Google Drive for Work

    Customer experience versus data security

    Overall Comment

    Product performed as expected however the challenges were in data protection; ensuring legal and compliance issues (i.e. legal holds and discovery issues) were addressed and end-user training particularly on data classification and responsible use.

    What one piece of advice would you give other prospective customers?

    Include the Legal department as a project stakeholder.


  • 4 out of 5.0, Reviewed

    Product(s): Google Drive for Work

    Easy to implement and to drive adoption.

    Overall Comment

    The core features provided by Google hit the mark, however, any additional features are always provided by add-ons and other companies. Google makes it easy to find and partner with other companies to provide extended functionality, but only provides the APIs not the functionality. For example corporate features like share monitoring (cloud lock), workgroups etc. are missing but provided by 3rd parties.

    What one piece of advice would you give other prospective customers?

    Explore the must have features and cost separate from the nice to have features and cost when evaluating providers. The bundling of the nice to have features makes it difficult to compare providers.

    What do you like most about the product or service?

    The integration with other Google apps makes this a true cloud solution where we can work anywhere anytime.

    What one thing do you wish the vendor did differently?

    Some corporate features like workgroup support and light document management features should be built into the product. The 3rd party add-ons do a decent job but are yet another vendor and expense to manage.

    If you could start over, what would your organization do differently?

    In this space, nothing in particular everything went well.

    Integration & Deployment - Overall comment

    We already had moved to Google for several other functions, this was very easy for us as a result.


  • 3 out of 5.0, Reviewed

    Product(s): Google Drive for Work

    Isn't seamless

    Overall Comment

    The UI needs to be better.

    What one piece of advice would you give other prospective customers?

    Think about governance and naming standards.

    What do you like most about the product or service?

    Cloud offering.

    What do you dislike most about the product?

    Organizational change management.

    What one thing do you wish the vendor did differently?

    Think about how govt works.

    If you could start over, what would your organization do differently?

    Look at One Drive.


  • 4 out of 5.0, Reviewed

    Product(s): Google Drive for Work

    Easy implementation, great functionality, needs more intuitive synch functionality

    Overall Comment

    Very easy to implement and great service.

    What one piece of advice would you give other prospective customers?

    Ensure your hardware has capacity if replicating for speed of access.

    What do you like most about the product or service?

    Simplicity

    What do you dislike most about the product?

    Synching resets randomly.

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Nothing


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
3.4

Ability to understand your organization's needs

(8)
3.5

Timely and complete response to product questions

(7)
3.3

Pricing and contract flexibility (pricing and terms)

(5)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
4.0

How long did your deployment take?

0 - 3 months (<3)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.4

Ease of integration using standard APIs and tools

(6)
3.5

Quality and availability of end-user training

(7)
3.1

Ease of deployment

(8)
3.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
3.4

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(6)
3.0

Quality of technical support

(7)
3.6

Quality of peer user community

(7)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(9)
4.1

Mobility

(8)
4.9

Security

(8)
4.3

Back-End Integration

(7)
3.9

Collaboration and Social

(8)
4.5

User Experience

(8)
4.0

Deployment

(8)
4.4

Content Management

(6)
3.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Maintenance and Support

Technical Assessment

User Training

Functional Assessment

Rollout and Install

Vendor Management

Other...


What other vendors were considered?

Dropbox

Box

Microsoft


Why did you purchase an Enterprise File Synchronization and Sharing solution?

Create internal/operational efficiencies

Cost management

Improve business process agility

Improve compliance and risk management

Drive innovation

Enhance decision making

Improve business process outcomes

Improve customer relations/service

Other...


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Breadth of services

Bundled or integrated with a product already installed

Strong user community

Financial/organizational viability

Pre-existing relationships

Product roadmap and future vision

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

APAC

Latin America