4 out of 5.0, Reviewed Oct 17, 2016
Google has a good product but they are almost impossible to deal with one-on-one. They have a take-it or leave-it approach to their products.
Users are using these services whether you provide them or not.
Ease of use
Feel like Google controls us and not the other way around
Improve customer relations by actually talking with customers
Moved quickly to Box or Office 365
Google just makes it available. We did not receive support other than technical.
4 out of 5.0, Reviewed Jun 16, 2016
Great product and great integration. Make sure you have your settings right. Conversion of office to Google docs is not always great and not always backward compatible.
do not convert file type.
Free and widely available.
better compatibility with office.
not convert file type.
randomly goes down but that is rare. Never sure on when it will go up again.
3 out of 5.0, Reviewed Jun 14, 2016
Product performed as expected however the challenges were in data protection; ensuring legal and compliance issues (i.e. legal holds and discovery issues) were addressed and end-user training particularly on data classification and responsible use.
Include the Legal department as a project stakeholder.
4 out of 5.0, Reviewed Jun 3, 2016
The core features provided by Google hit the mark, however, any additional features are always provided by add-ons and other companies. Google makes it easy to find and partner with other companies to provide extended functionality, but only provides the APIs not the functionality. For example corporate features like share monitoring (cloud lock), workgroups etc. are missing but provided by 3rd parties.
Explore the must have features and cost separate from the nice to have features and cost when evaluating providers. The bundling of the nice to have features makes it difficult to compare providers.
The integration with other Google apps makes this a true cloud solution where we can work anywhere anytime.
Some corporate features like workgroup support and light document management features should be built into the product. The 3rd party add-ons do a decent job but are yet another vendor and expense to manage.
In this space, nothing in particular everything went well.
We already had moved to Google for several other functions, this was very easy for us as a result.
3 out of 5.0, Reviewed May 11, 2016
The UI needs to be better.
Think about governance and naming standards.
Organizational change management.
Think about how govt works.
Look at One Drive.
4 out of 5.0, Reviewed Oct 27, 2015
Very easy to implement and great service.
Ensure your hardware has capacity if replicating for speed of access.
Synching resets randomly.