4 out of 5.0, Reviewed Oct 18, 2016
Intralinks is very customer focused. There have been some reliability issues that have affected our related processes.
Ask for reliability assurances and understand the future roadmaps.
Customer support and functionality.
Some reliability issues at scale.
I wish they had hired professional cloud services operations practicioners earlier. They have them now and it has improved their service.
Require higher penalties for non-conformance. Purchase professional services support.
The company is responsive, with or without a professional services contract.
4 out of 5.0, Reviewed Sep 22, 2016
Responsive and willing to deliver on expectations.
ask about product roadmaps and compatibility with already adopted technologies
the control and access of shared documents
worked perfectly for my use case
Did a better job at training internal users and selling the functionality of Intralinks
solid product for the money
what i expected
no bumps while implementing
4 out of 5.0, Reviewed May 31, 2016
Great Vendor to work with. Adaptable and flexible. Only negative is rigidity of cost model but working on this with them.
Know what your ideal is and define your requirements. IntraLinks will help you build what you ask for and will help you identify the art of the possible. But if you know what you want to start with (and may do not), it will make it an easier proposition.
Ease of use and inherent security.
View and layout is a little "old fashioned" although key aspects can be personalised.
Had a tiered or more flexible cost model. Not all interactions are business to business. Once the capability is realised from a consumer view, there is a lot of opportunity to look to extend this into large customer base.
Talk to them more about what is required. Use their experience to develop the right solution for you. Don't expect IntraLinks to be a simple file sharing platform (although it can be). There's so much more you can use this service for. They listen and try to address your requirements, so communicate.
Done everything that was expected.
Very happy; good support, fast response (only one issue to measure) knowledgable people.
Complexity of our environment and legacy platforms caused us problems although IntraLinks helped and worked on backward compatibility with us.
3 out of 5.0, Reviewed Mar 15, 2016
It does the job, but it puts the user's needs ahead of the enterprise. As an enterprise, I want to know what data being shared and who is sharing it. This is near-impossible as Intralinks does not provide a clean way for the entrprise that level of access into my employee's file shares. If I was investigating potential internal data theft, I would either have to get the user's permission to see their files or have Intralinks make me a data-owner, which is visible to the user. This is great for protecting the employee's privacy, but not in the best interest of the enterprise. In the end, this will be the reason we severly limit deployment and seek other options.
If your focus is user protection, this is a great solution. If your company needs visibility into the data and the people accessing it, find an alternate solution.
Easy to use.
Lack of enterprise view and data correlation.
Better understand the limitations of the enterprise role and view into employee data.
We are only using it for basic file sharing, and it does that well.
Once you get past the sales-person, support is pretty good!
We did basic deployment, tying access to our IAM using SAML. It was really straight forward. We did not take advantage of any APIs or anything above basic file sharing.
4 out of 5.0, Reviewed Feb 16, 2016
Product / vendor are very good, more flexible cost model and it would be a "5".
Be clear about your requirements and resist mid project changes.
Does what you expect and very helpful, engaging support.
Slightly clunky home screen (update currently in development).
More flexible cost model.
Single contract as opposed to multiple contracts across the enterprise.
Does what it says on the box and an organisation looking to customers to identify new use cases. Looking to leverage Professional Services to deliver capability and then bring in to mainstream.
Had one or two issues but kept informed, acted as fast as possible and supportive.
Lacks legacy platform support in some areas. Being a large financial organisation; change happens slowly. Still running large XP estate.