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We have aggregated ratings data on Intralinks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Intralinks VIA, Other...

    Intralinks Nutures Strong Customer Relationships, Reliability Can Sometimes Suffer

    Overall Comment

    Intralinks is very customer focused. There have been some reliability issues that have affected our related processes.

    What one piece of advice would you give other prospective customers?

    Ask for reliability assurances and understand the future roadmaps.

    What do you like most about the product or service?

    Customer support and functionality.

    What do you dislike most about the product?

    Some reliability issues at scale.

    What one thing do you wish the vendor did differently?

    I wish they had hired professional cloud services operations practicioners earlier. They have them now and it has improved their service.

    If you could start over, what would your organization do differently?

    Require higher penalties for non-conformance. Purchase professional services support.

    Service & support - overall comment

    The company is responsive, with or without a professional services contract.


  • 4 out of 5.0, Reviewed

    Product(s): Intralinks VIA

    Good product and cost justified.

    Overall Comment

    Responsive and willing to deliver on expectations.

    What one piece of advice would you give other prospective customers?

    ask about product roadmaps and compatibility with already adopted technologies

    What do you like most about the product or service?

    the control and access of shared documents

    What do you dislike most about the product?

    worked perfectly for my use case

    What one thing do you wish the vendor did differently?

    n/a

    If you could start over, what would your organization do differently?

    Did a better job at training internal users and selling the functionality of Intralinks

    Product capabilities - overall comment

    solid product for the money

    Service & support - overall comment

    what i expected

    Integration & Deployment - Overall comment

    no bumps while implementing


  • 4 out of 5.0, Reviewed

    Product(s): Intralinks VIA

    Realy good organisation to work with, fit all the requirements.

    Overall Comment

    Great Vendor to work with. Adaptable and flexible. Only negative is rigidity of cost model but working on this with them.

    What one piece of advice would you give other prospective customers?

    Know what your ideal is and define your requirements. IntraLinks will help you build what you ask for and will help you identify the art of the possible. But if you know what you want to start with (and may do not), it will make it an easier proposition.

    What do you like most about the product or service?

    Ease of use and inherent security.

    What do you dislike most about the product?

    View and layout is a little "old fashioned" although key aspects can be personalised.

    What one thing do you wish the vendor did differently?

    Had a tiered or more flexible cost model. Not all interactions are business to business. Once the capability is realised from a consumer view, there is a lot of opportunity to look to extend this into large customer base.

    If you could start over, what would your organization do differently?

    Talk to them more about what is required. Use their experience to develop the right solution for you. Don't expect IntraLinks to be a simple file sharing platform (although it can be). There's so much more you can use this service for. They listen and try to address your requirements, so communicate.

    Product capabilities - overall comment

    Done everything that was expected.

    Service & support - overall comment

    Very happy; good support, fast response (only one issue to measure) knowledgable people.

    Integration & Deployment - Overall comment

    Complexity of our environment and legacy platforms caused us problems although IntraLinks helped and worked on backward compatibility with us.


  • 3 out of 5.0, Reviewed

    Product(s): Intralinks VIA

    Great for employee privacy, but a hinderance to enterprise DLP efforts.

    Overall Comment

    It does the job, but it puts the user's needs ahead of the enterprise. As an enterprise, I want to know what data being shared and who is sharing it. This is near-impossible as Intralinks does not provide a clean way for the entrprise that level of access into my employee's file shares. If I was investigating potential internal data theft, I would either have to get the user's permission to see their files or have Intralinks make me a data-owner, which is visible to the user. This is great for protecting the employee's privacy, but not in the best interest of the enterprise. In the end, this will be the reason we severly limit deployment and seek other options.

    What one piece of advice would you give other prospective customers?

    If your focus is user protection, this is a great solution. If your company needs visibility into the data and the people accessing it, find an alternate solution.

    What do you like most about the product or service?

    Easy to use.

    What do you dislike most about the product?

    Lack of enterprise view and data correlation.

    If you could start over, what would your organization do differently?

    Better understand the limitations of the enterprise role and view into employee data.

    Product capabilities - overall comment

    We are only using it for basic file sharing, and it does that well.

    Service & support - overall comment

    Once you get past the sales-person, support is pretty good!

    Integration & Deployment - Overall comment

    We did basic deployment, tying access to our IAM using SAML. It was really straight forward. We did not take advantage of any APIs or anything above basic file sharing.


  • 4 out of 5.0, Reviewed

    Product(s): Intralinks VIA

    Far quicker than developing in-house solutions.

    Overall Comment

    Product / vendor are very good, more flexible cost model and it would be a "5".

    What one piece of advice would you give other prospective customers?

    Be clear about your requirements and resist mid project changes.

    What do you like most about the product or service?

    Does what you expect and very helpful, engaging support.

    What do you dislike most about the product?

    Slightly clunky home screen (update currently in development).

    What one thing do you wish the vendor did differently?

    More flexible cost model.

    If you could start over, what would your organization do differently?

    Single contract as opposed to multiple contracts across the enterprise.

    Product capabilities - overall comment

    Does what it says on the box and an organisation looking to customers to identify new use cases. Looking to leverage Professional Services to deliver capability and then bring in to mainstream.

    Service & support - overall comment

    Had one or two issues but kept informed, acted as fast as possible and supportive.

    Integration & Deployment - Overall comment

    Lacks legacy platform support in some areas. Being a large financial organisation; change happens slowly. Still running large XP estate.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
3.8

Ability to understand your organization's needs

(5)
4.2

Timely and complete response to product questions

(5)
4.4

Pricing and contract flexibility (pricing and terms)

(5)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.2

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(3)
4.0

Quality and availability of end-user training

(4)
4.0

Ease of deployment

(5)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.6

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(5)
4.8

Quality of technical support

(4)
4.5

Quality of peer user community

(3)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.4

Mobility

(3)
4.3

Security

(3)
4.7

Back-End Integration

(2)
4.5

Collaboration and Social

(4)
4.5

User Experience

(4)
4.3

Deployment

(3)
4.3

Content Management

(4)
3.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Executive Sponsor

Functional Assessment

Technical Assessment

Vendor Management


What other vendors were considered?

Box

Dropbox

Google

Intralinks

Microsoft

Salesforce

Syncplicity

WatchDox by BlackBerry

Other...


Why did you purchase an Enterprise File Synchronization and Sharing solution?

Create internal/operational efficiencies

Improve business process agility

Improve compliance and risk management

Improve customer relations/service

Cost management

Reduce time to market


What were the key factors that drove your decision?

Product functionality and performance

Strong customer focus

Strong services expertise

Product roadmap and future vision

Strong consulting partnership

Financial/organizational viability

Overall cost

Pre-existing relationships

Other...


In which region(s) did your deployment take place?

North America

EMEA

Europe, Middle East and Africa