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We have aggregated ratings data on Syncplicity but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Syncplicity

    A better way to share files for colaboration.

    Overall Comment

    We have to share information and colaborate with a sister company in Germany. This product allows us to adhere to German regulations with regards to where the data is stored. It also doubles for a secure why to backup our files.

    What do you like most about the product or service?

    Cost, management, ease of use

    What do you dislike most about the product?

    My only hesitation is that their support is email based unless you are a very big company. As a result, it can be frustrating waiting for a response, especially for something critical, but their follow up is excellent.

    What one thing do you wish the vendor did differently?

    It would be nice if the web interface had the same functionality as the desktop software required to get the full functionality.

    If you could start over, what would your organization do differently?

    We took on testing without having a demo. While the product is easy to use, and there are a number of end user videos, it would have been nice to have some questions answered up front.


  • 4 out of 5.0, Reviewed

    Product(s): Syncplicity

    Great product when deployed shows gaps in network capacity

    Overall Comment

    The product has worked well in the enterprise. The deployment actually uncovered bandwidth issues at some of our smaller locations when the product was syncronizing with the content in users document folders. At times synching brought sights to a halt. So check the bandwidth of remote sites before deploying across the company. Once deployed, it is a great product and broadly used.

    What do you like most about the product or service?

    love that you can access content on any device once it is synced thru Syncplicity.

    If you could start over, what would your organization do differently?

    Ensure that risk assessments were complete and aligned across various organizations and check foundational infrastructure such as network before deploying.

    Service & support - overall comment

    Service and Support was very responsive. Technical staff well versed on product.


  • 5 out of 5.0, Reviewed

    Product(s): Syncplicity

    Our business information is available securely whenever, wherever we want

    Overall Comment

    Great implementation partner and product did exactly what we wanted

    What one piece of advice would you give other prospective customers?

    Great product, give it a try

    What do you like most about the product or service?

    Secure access to information and easy to configure.

    What do you dislike most about the product?

    None

    What one thing do you wish the vendor did differently?

    Released new functionality sooner.

    If you could start over, what would your organization do differently?

    Nothing different

    Service & support - overall comment

    Great and time service and support


  • 4 out of 5.0, Reviewed

    Product(s): Syncplicity

    Implementation met the business need, with little to no complexity of set up.

    Overall Comment

    Syncplicity allows us to place a front-end to our storage area network and allows our field force to work from anywhere, using the device of their choice.

    What one piece of advice would you give other prospective customers?

    I would ensure that Syncplicity sticks to their roadmap and have the long-term backing of its parent organization.

    What do you like most about the product or service?

    the ability to have access to all of my files, anytime, anywhere, from my device of choice.

    What do you dislike most about the product?

    the lack of connectors into industry standard apps and services

    What one thing do you wish the vendor did differently?

    kept up with the progression of the industry and competitors. connect to more enterprise content management systems.

    If you could start over, what would your organization do differently?

    I think we would've considered a more proven product that had the long-term backing of the vendor.

    Service & support - overall comment

    no comment


  • 5 out of 5.0, Reviewed

    Product(s): Syncplicity

    Easy to implement and manage. Has proven to be very reliable

    Overall Comment

    Very easy to use and excellent customer support

    What do you like most about the product or service?

    Awesome file backup and recovery.

    Service & support - overall comment

    Everytime I've needed help they were very quick to respond.


  • 5 out of 5.0, Reviewed

    Product(s): Syncplicity

    Syncplicities EFSS tool provided the security we were looking for in an EFSS solution

    Overall Comment

    Our Syncplicity customer success manager was very knowledgeable and incredibly helpful during our implementation and roll-out. He has always been available to us for any questions we may have and has been available to us 10 months after out roll-out. Syncplicity is very customer focused. The tool itself if fairly straight forward and provides a secure way for us to sync and share documents. Customer adoption has been slow but, we had a slow roll-out so we expected that.

    What one piece of advice would you give other prospective customers?

    Know what you actually want in an EFSS product, know who your customers are and how they will be using the product.

    What do you like most about the product or service?

    Ease of use, flexibility in setting up the product.

    What one thing do you wish the vendor did differently?

    As the project manager, I don't really think the vendor could have done anything differently. Any issues we had, weren't because of the tool.

    If you could start over, what would your organization do differently?

    We had several scope changes during the course of this project. This project would have gone better and would have been finished earlier if more research about the tool itself and the needs of our customers had been done. We have not complaints with the product itself and the customer success team was fantastic.

    Service & support - overall comment

    The customer success manager and the technical lead for Syncplicity were very helpful during our long implementation and worked with us very closely with issues that came up and continue to answer questions and check in with us even after our implementation and roll-out.

    Integration & Deployment - Overall comment

    Syncplicity is on prem. That decision came with its own set of issues. Further, we had issues with ONE Login, we worked with our customer success manager and eventually got everything working the way it should. As the PM on this project, I can't say the issue was with Syncplicity.


  • 5 out of 5.0, Reviewed

    Product(s): Syncplicity

    Great product and great support!

    Overall Comment

    Syncplicity's customer success team is key in our success. They have been with us every step of the way providing support and listening to our concerns. Their roadmap with new release information provides us with features before we can ask the questions.

    What one piece of advice would you give other prospective customers?

    We placed security as a major focus beside functionality. As we deployed the product, security staying a major concern. We also purchased a product that provided a hybrid solution although we did not begin with a plan for on-premise storage. When the requirement surfaced, we were ready with a solution.

    What do you like most about the product or service?

    Continuous improvement and support site. The videos and articles are short and easy to digest.

    What do you dislike most about the product?

    Does not integrate directly with XenMobile.

    What one thing do you wish the vendor did differently?

    Wish they would provide partner more closely with OKTA or other SSO solution.

    If you could start over, what would your organization do differently?

    If we could start over, we spend more time in planning migration of our department file shares.

    Product capabilities - overall comment

    Syncplicity provides the same capabilities as it's competitors and beyond.

    Service & support - overall comment

    Their customer success team is always available and easy to contact.

    Integration & Deployment - Overall comment

    Syncplicity's customer success team assisted in training our users and providing on-site support.


  • 5 out of 5.0, Reviewed

    Product(s): Syncplicity

    EFSS bundled as a service which provides high quality support

    Overall Comment

    Syncplicity bundles all services and support into a single cost. There are no add-on fees or licenses. The product provides unlimited file size support and checkpoints the file transfer in 5 MB chunks so long files can resume if temporarily disconnected. Excellent security and granular controls.

    What one piece of advice would you give other prospective customers?

    Make sure you test the SSL security of all potential security vendor sites. We used the Qualys SSL Labs testing site (http://www.ssllabs.com) and verified the vendor as well as our actual proof of concept site.

    What do you like most about the product or service?

    The user interface is exceptionally easy to use. Windows users can drag desktop files onto the browser and the file is sent. Very well done. The mobile interface allows you to open/preview office files without having Office components installed on an iPhone.

    What do you dislike most about the product?

    Restful API documentation

    What one thing do you wish the vendor did differently?

    The vendor was very effective in communications and delivery. If you have global coverage discuss training options in languages other than English.

    If you could start over, what would your organization do differently?

    We used an internal Yammer site for gathering proof of concept results from a global user group. We should have provided better instructions and expectation to the group with more structure to the results gathering.

    Product capabilities - overall comment

    Syncplicity is a really excellent company. They are a pleasure to work with and technically very focused on their marketplace.

    Service & support - overall comment

    Excellent service - one global 24/7/365 support center with phone and web access

    Integration & Deployment - Overall comment

    Cloud based solution makes intergation simpler.


  • 4 out of 5.0, Reviewed

    Product(s): Syncplicity

    This new EFSS is the complete package; the vendor was very helpful in training.

    Overall Comment

    Our account representative is very helpful and very responsive, which makes the overall experience a great one.

    What one piece of advice would you give other prospective customers?

    Make sure you have a communication plan in place prior to implementing this solution to your organization to gain better adoption.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Not a fan of the mobile application

    If you could start over, what would your organization do differently?

    More announcements about the product and possibly some better documentation to provide to new users that join the organization.

    Service & support - overall comment

    Our account rep is always accessible and willing to setup a quick call to assist when necessary.

    Integration & Deployment - Overall comment

    Our account representative who took care of our training needs. He was very flexible and willing to assist while onsite and after the application was rolled out.


  • 5 out of 5.0, Reviewed

    Product(s): Syncplicity

    Simple but wonderful (elegant) sync and share solution.

    Overall Comment

    Syncplicity offers products that enable your data to become mobile while allowing users to collaborate seamlessly internally and externally. The Syncplicity team is customer focused and is repeatedly looking for product improvements and customer feedback.

    What one piece of advice would you give other prospective customers?

    Try and buy is the best advice. No solution fits all needs, find your most important qualities and find a solution that wraps around it.

    What do you like most about the product or service?

    Its ease of manageability, sharing, and collaboration between users.

    What one thing do you wish the vendor did differently?

    The quicker rollout of features.

    If you could start over, what would your organization do differently?

    Start the implementation process sooner.

    Product capabilities - overall comment

    The product easily allows users to collaborate and take their data on the go. We've also used this product as the method to "backup" users local data and it gives the user the ability to manage their own data.

    Service & support - overall comment

    Service and support have been great, much better than the general technology company.

    Integration & Deployment - Overall comment

    Our deployment went very smoothly and users have begun to see the value in using the product.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(23)
4.4

Ability to understand your organization's needs

(24)
4.6

Timely and complete response to product questions

(28)
4.5

Pricing and contract flexibility (pricing and terms)

(23)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(25)
4.5

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

3 - 6 months (<6)

I don't know

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(13)
3.5

Ease of integration using standard APIs and tools

(19)
4.2

Quality and availability of end-user training

(26)
4.6

Ease of deployment

(25)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(28)
4.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(26)
4.4

Quality of technical support

(28)
4.5

Quality of peer user community

(13)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(28)
4.5

Mobility

(26)
4.8

Security

(25)
4.9

Back-End Integration

(21)
4.3

Collaboration and Social

(24)
4.5

User Experience

(26)
4.6

Deployment

(24)
4.5

Content Management

(22)
4.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Rollout and Install

User Training

Maintenance and Support

Development/Integration

Technical Assessment

Vendor/Product Selection

Functional Assessment

Executive Sponsor

Vendor Management

Other...


What other vendors were considered?

Microsoft

Dropbox

Box

Google

Citrix

Syncplicity

Accellion

VMware

Acronis

Ctera Networks

Egnyte

Intralinks

Varonis

WatchDox by BlackBerry


Why did you purchase an Enterprise File Synchronization and Sharing solution?

Create internal/operational efficiencies

Improve business process agility

Improve compliance and risk management

Drive innovation

Improve customer relations/service

Cost management

Improve business process outcomes

Improve supplier or partner relations

Enhance decision making

Reduce time to market

Drive revenue growth

Other...


What were the key factors that drove your decision?

Product functionality and performance

Strong customer focus

Overall cost

Product roadmap and future vision

Strong services expertise

Strong consulting partnership

Breadth of services

Bundled or integrated with a product already installed

Financial/organizational viability

Pre-existing relationships

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America