5 out of 5.0, Reviewed Sep 22, 2016
Syncplicity bundles all services and support into a single cost. There are no add-on fees or licenses. The product provides unlimited file size support and checkpoints the file transfer in 5 MB chunks so long files can resume if temporarily disconnected. Excellent security and granular controls.
Make sure you test the SSL security of all potential security vendor sites. We used the Qualys SSL Labs testing site (http://www.ssllabs.com) and verified the vendor as well as our actual proof of concept site.
The user interface is exceptionally easy to use. Windows users can drag desktop files onto the browser and the file is sent. Very well done. The mobile interface allows you to open/preview office files without having Office components installed on an iPhone.
Restful API documentation
The vendor was very effective in communications and delivery. If you have global coverage discuss training options in languages other than English.
We used an internal Yammer site for gathering proof of concept results from a global user group. We should have provided better instructions and expectation to the group with more structure to the results gathering.
Syncplicity is a really excellent company. They are a pleasure to work with and technically very focused on their marketplace.
Excellent service - one global 24/7/365 support center with phone and web access
Cloud based solution makes intergation simpler.
4 out of 5.0, Reviewed Sep 19, 2016
Our account representative is very helpful and very responsive, which makes the overall experience a great one.
Make sure you have a communication plan in place prior to implementing this solution to your organization to gain better adoption.
Ease of use.
Not a fan of the mobile application
More announcements about the product and possibly some better documentation to provide to new users that join the organization.
Our account rep is always accessible and willing to setup a quick call to assist when necessary.
Our account representative who took care of our training needs. He was very flexible and willing to assist while onsite and after the application was rolled out.
5 out of 5.0, Reviewed Sep 9, 2016
Definatley use Virtual Machines
The ease of use for the employees
Having Mirrored space on mobile devices
Very Timely and helpfull
5 out of 5.0, Reviewed Sep 2, 2016
Answered all my questions and concerns and they were instrumental in merging accounts that had been set up under their free product with our enterprise adoption.
Outstanding company - extremely responsive support and sales.
Completely secure; easy to share files securely
Everything went smoothly.
Our customer success manager answered all questions and concerns and was instrumental in getting our account setup, training completed, as well as deployment.
5 out of 5.0, Reviewed Aug 29, 2016
This is a product that covers all the employees’ needs in regards information and documentation access from any device at any time.
They are very close to the customer so any improvement or suggestion made by a customer are close to release in the next version.
Maybe it is a little bit costly related with other similar solutions.
Security and administration options.
If you are thinking to implement a solution for file sharing before taking a decision I fully recommend to analyze this product even form other competitors that offer by free in their email solutions.
It is quite easy to deploy and integrate with other corproate solutions.
5 out of 5.0, Reviewed Aug 29, 2016
Syncplicity team is very customer focused . They helped us in architecting the solution as per our needs. Support team is also very prompt with a quick turnaround time whenever we needed their help in high priority issues.
Evaluate both Hybrid and SaaS solution and choose the one which best suits your organizational needs.
Ease of use Present product features and their future roadmap.
Present product features and there future roadmap.
The product features have been evolving as per the ecosystem around.
Technical support is knowledgeable , willing to help even outside their timezone
5 out of 5.0, Reviewed Aug 25, 2016
Vendor best matched the enterprise capabilities we were looking for. After selection, they have been a very good partner to work with. Their support team is very responsive.
It serves the multiple needs of 1) making content available across multiple devices 2) making it easy to share content with other, including outside the company 3) backup / restore content.
May not really fall in the dislike category, but would be nice if it would automatically pause when on a slow bandwidth connection, e.g. on an airplane.
Probe harder for hybrid storage (only sensitive data on prem and other data in the cloud).
Support is knowledgable and has timely response.
I was not involved in this.
4 out of 5.0, Reviewed Aug 9, 2016
Great support and customer relationship, Easy to use and easy to deploy to users outside our main office.
Try before you buy!
Easy to use, set it and forgett it, more or less.
Anynomus in the market, few knows about it.
To get the users the ability to not sync folders that are big, but still be able to browse the folders and only sync/download the files you need.
Give users more information on why they should use it before we started to roll it out.
4 out of 5.0, Reviewed Aug 4, 2016
The support from the Syncplicity company to work with us while implementing and going to general availability of the Syncplicity product has been tremendous. The product was easy for the users to adopt and IT to administer.
5 out of 5.0, Reviewed Aug 1, 2016
Excellent customer relationship, high response times, very professional technical team, visionary roadmap and required corporate features for an enterprise with 350 employees
Conduct a representative proof of concept at an early stage to get tangible results.
Great enterprise-ready feature sets, the multi-device sync and sharing functionality has vastly improved the company's productivity and excellent customer service.
No specific issues - all requirements are being implemented by Syncplicity and are on the roadmap deemed acceptable by our business.
Have a consulting team with the required expertise in place to support large enterprises at the early stages of implementation, integration and rollout.
Setup a global rollout team at earlier stages of the project.
We are highly satisfied with the product and its capabilities. Further required product capabilities are assessed within weeks and if feasible and high priority added to the product roadmap. The roadmap is ambitious and is fulfilled. Keep up the great work!
Excellent customer service and support.
Thanks to the close collaboration with Syncplicity we managed to deploy and roll out the new service to 300 employees within 12 months.