Loading product reviews...
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on VMware but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): AirWatch Content Locker

    Great Way to Securely Open Email Attachments

    Overall Comment

    We have been very happy with our AirWatch implementation, and Content Locker is a great option for allowing our user's to securely open email attachments, while maintaining our strict DLP requirements.

    What one piece of advice would you give other prospective customers?

    Test out the profiles and configurations before rolling it out to all users.

    What do you like most about the product or service?

    Ties in well with VMWare.

    What do you dislike most about the product?

    The console can take a while to get used to because there are a LOT of different areas to change settings.

    What one thing do you wish the vendor did differently?

    With AirWatch still being a relatively new product, they are still getting the support "kinks" ironed out.

    If you could start over, what would your organization do differently?

    Figure out other use cases for this because we are only using a small fraction of the products capabilities.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch Content Locker

    Implementation was easy, but not exactly the functionality you'd hope for

    Overall Comment

    Relatively simple and easy to set up and start using.

    What one piece of advice would you give other prospective customers?

    Ask yourself it the functionality really meets the requirement.

    What do you like most about the product or service?

    none.

    What do you dislike most about the product?

    none.

    What one thing do you wish the vendor did differently?

    none.

    If you could start over, what would your organization do differently?

    Take a closer look at our requirements.

    Product capabilities - overall comment

    It's a great product, but didn't really meet the need for business agility, when data is constantly changing. File sync are not continuous, and must be kicked off each time the data changes. What we would really like is a sync and offline capabilities that are seemless to the user. Not a snapshot.

    Service & support - overall comment

    AirWatch has a good ticket management system and are on par with other vendors when it comes to responsiveness.

    Integration & Deployment - Overall comment

    Integration and deployment went off without a hitch.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch Content Locker

    AirWatch for EMM is a strong solution with deep integration into Healthcare.

    Overall Comment

    VMWare AirWatch is a strong vendor. Epic will be adopting AirWatch technologies in the rollout of Haiku and Canto for mobile devices with an SDK. Secure cloud integration was testing in PoC and expanded upon in contract. XenMobile could not connect their cloud to our environment.

    What one piece of advice would you give other prospective customers?

    secure cloud has to be fully vetted in a proof of concept or bakeoff. Establish strong policies based upon your company's mobile metrics.

    What do you like most about the product or service?

    Full support for Cisco ISE.

    What do you dislike most about the product?

    senior managers would object to price, yet risk reduction is worth it.

    What one thing do you wish the vendor did differently?

    Faster time to market release of Boxer for Android.

    If you could start over, what would your organization do differently?

    Signed sooner.

    Integration & Deployment - Overall comment

    fully supported vendor's Azure cloud.


  • 3 out of 5.0, Reviewed

    Product(s): AirWatch Content Locker

    Beliefs in ease-of-use and future integration with other VMware products not fulfilled.

    Overall Comment

    The solution provides what's required, almost, however not in the best user-friendly way. Some features are not offered even today, like email encryption support. Difficulties on our major corporate mobile phone platform Windows Phone.

    What one piece of advice would you give other prospective customers?

    Make sure that the end-user ease-of-use fits for your organization, test on all platforms carefully.

    What do you like most about the product or service?

    Completely fulfils the risk & security requirements, works on all platforms for basic email/calendar/contacts sync.

    What do you dislike most about the product?

    Limited integration with e.g. MS Office (as MS introduced Office for iOS, major incompatibilities with formats were solved, moving into the MDM solution requesting to use the internal viewer of MS Office docs turn it back to "old times"), lower end-user comfort.

    What one thing do you wish the vendor did differently?

    Higher dedication and even cooperation with other vendors of the platforms, like MS for Windows Mobile.

    If you could start over, what would your organization do differently?

    Perhaps not focusing on single tool for "any" mobile platform, prioritizing more the end-user comfort over the strong risk & security requirements.

    Product capabilities - overall comment

    Same as above, it does what it should on a basic level. The user comfort is limited.

    Service & support - overall comment

    Limited fixing of issues, usually pushing it as a patch upgrade into the next version of a product which often introduces new issues.

    Integration & Deployment - Overall comment

    No major issues.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(3)
4.3

Timely and complete response to product questions

(4)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.3

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(3)
4.0

Quality and availability of end-user training

(4)
4.5

Ease of deployment

(4)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
3.8

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(4)
4.3

Quality of technical support

(4)
4.0

Quality of peer user community

(4)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.0

Mobility

(4)
4.5

Security

(4)
4.5

Back-End Integration

(4)
4.5

Collaboration and Social

(2)
3.5

User Experience

(4)
4.0

Deployment

(4)
4.3

Content Management

(4)
4.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

Maintenance and Support

Other...


What other vendors were considered?

Citrix

Dropbox

Microsoft

Other...


Why did you purchase an Enterprise File Synchronization and Sharing solution?

Improve compliance and risk management

Create internal/operational efficiencies

Improve customer relations/service

Other...


What were the key factors that drove your decision?

Breadth of services

Bundled or integrated with a product already installed

Financial/organizational viability

Pre-existing relationships

Product functionality and performance

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA