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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): ArchiveOne

    Team did come across some challenges.

    Overall Comment

    Good.

    What one piece of advice would you give other prospective customers?

    Awesome product.

    If you could start over, what would your organization do differently?

    Try to implement the lessons learnt during the process.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Policy Management

(1)
5.0

Data Management

(1)
4.0

Search/Index

(1)
4.0

Administration

(1)
5.0

Content Types Support

(1)
5.0

E-Discovery

(1)
5.0

End-User Archiving and Access

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Development/Integration

Functional Assessment

Maintenance and Support

Technical Assessment

User Training

Vendor Management


What other vendors were considered? Multiple responses allowed.

Microsoft


Why did you purchase an Enterprise Information Archiving solution?

Create internal/operational efficiencies

Drive innovation

Drive revenue growth

Improve compliance and risk management

Improve customer relations/service


What were the key factors that drove your decision?

Breadth of services

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America