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  • 4 out of 5.0, Reviewed

    Product(s): Vault

    Promising, if slow start.

    Overall Comment

    Adoption took some time. Solution was not quite fully released.

    What one piece of advice would you give other prospective customers?

    Make sure that connectors to 3rd party messaging solutions are not vaporware.

    What do you like most about the product or service?

    The ability to consume a range of messaging sources.

    What do you dislike most about the product?

    Challenges around real-time review of messages for compliance.

    What one thing do you wish the vendor did differently?

    Was more forthcoming about the maturity of the product.

    If you could start over, what would your organization do differently?

    Better understand the maturity of the product at the time of adoption.

    Service & support - overall comment

    Sometimes, answers to questions took a long time.

    Integration & Deployment - Overall comment

    Not yet fully mature product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
1.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Policy Management

(1)
5.0

Data Management

(1)
4.0

Search/Index

(1)
4.0

Administration

(1)
4.0

Content Types Support

(1)
4.0

E-Discovery

(1)
4.0

End-User Archiving and Access

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor Management


What other vendors were considered?

EMC

Global Relay


Why did you purchase an Enterprise Information Archiving solution?

Improve compliance and risk management

Other...


What were the key factors that drove your decision?

Financial/organizational viability

Overall cost

Pre-existing relationships

Product roadmap and future vision

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America