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  • 4 out of 5.0, Reviewed

    Product(s): SourceOne

    EMC SourceOne and Isilon is a solid product.

    Overall Comment

    Isilon is a solid product but implementation took long. We are now using and looking forward to realizing its benefits.

    What one piece of advice would you give other prospective customers?

    Keep over-head cost in mind.

    What do you like most about the product or service?

    It just works.

    What do you dislike most about the product?

    It have bugs.

    What one thing do you wish the vendor did differently?

    Better integration.

    If you could start over, what would your organization do differently?

    Start with better planning.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Policy Management

(1)
4.0

Data Management

(1)
3.0

Search/Index

(1)
5.0

Administration

(1)
4.0

Content Types Support

(1)
4.0

E-Discovery

(1)
5.0

End-User Archiving and Access

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor


What other vendors were considered? Multiple responses allowed.

CommVault

IBM


Why did you purchase an Enterprise Information Archiving solution?

Cost management

Create internal/operational efficiencies

Drive innovation


What were the key factors that drove your decision?

Overall cost

Pre-existing relationships

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America