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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): Content Collector

    Integration with other content management is a nightmare.

    Overall Comment

    Not really satisfied with the integration outcome; the overall system performance is poor.

    What one piece of advice would you give other prospective customers?

    research, research.

    What do you like most about the product or service?

    documentation.

    What do you dislike most about the product?

    lack of the long term strategy for product support.

    What one thing do you wish the vendor did differently?

    have the business understanding.

    If you could start over, what would your organization do differently?

    Consult the integration expert early in the game before architecting the solution.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): InfoSphere Optim Archive

    Complex installation, requires knowledgeable experts from the very beginning.

    Overall Comment

    Strong vendor, but business partner was not as strong for the specific installation and applicaiton.

    What one piece of advice would you give other prospective customers?

    Prototype all use cases and integrations before committing.

    What do you like most about the product or service?

    Works well in general.

    What do you dislike most about the product?

    Slow performance; high complexity projected to consumers.

    What one thing do you wish the vendor did differently?

    Explained scalability challenges.

    If you could start over, what would your organization do differently?

    Different deployment architecture, more powerful hardware.

    Service & support - overall comment

    Worked through one issue at a time.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.0

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
3.0

Pricing and contract flexibility (pricing and terms)

(2)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.0

How long did your deployment take?

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(2)
2.5

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
2.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
3.5

Policy Management

(2)
3.5

Data Management

(2)
3.5

Search/Index

(2)
3.5

Administration

(2)
3.0

Content Types Support

(2)
3.0

E-Discovery

(2)
2.5

End-User Archiving and Access

(2)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Development/Integration

Functional Assessment

Rollout and Install

Other...


What other vendors were considered? Multiple responses allowed.

EMC

Hewlett Packard Enterprise

IBM

Symantec


Why did you purchase an Enterprise Information Archiving solution?

Create internal/operational efficiencies

Improve compliance and risk management


What were the key factors that drove your decision?

Overall cost

Pre-existing relationships

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America