Loading product reviews...
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Informatica but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Informatica ILM

    Serves core data integration needs well. DDM leaves a lot to be desired.

    Overall Comment

    Informatica PowerCenter and PowerExchange have been very capable products that provide a very comprehensive base level of data integration capability; although it is quite a steep learning curve before our developers became reasonable proficient. Informatica TDM is built on top of PowerCenter and has also been a very intuitive extension of the PowerCenter capabilities to provide lifecycle/test data management. Informatica DDM however is a very disappointing offering. It looks, behaves, and operates exactly like an acquired third party package. It shares no commonality with the rest of the Informatica platform, and simply does not have the same level of sophistication. Informatica support has been very lack-lustre. Although vendor 1st line support is initially responsive, any escalations take progressively longer amounts of time, with more "finger pointing" as the complexity of the issues get revealed. Fortunately, product issues with Powercenter, Powerexchange, and TDM have been fairly minor and rare. DDM on the other hand, has had more issues, as it is a less mature offering and its capabilities have been seemingly overstated.

    What one piece of advice would you give other prospective customers?

    Be extremely persistent with making your requirements known and ask for very explicit confirmation of product capabilities, especially with their maturing offering, DDM. Asking for a proof of concept or proof of technology during pilot project may also make sense.

    What do you like most about the product or service?

    Powercenter is a very comprehensive and well designed product. Once you are proficiently trained in it, it is quite easy to produce complex integration workflows.

    What do you dislike most about the product?

    The administration interface is a bit convoluted and difficult to navigate. The use of 4 different client tools also complicates the usage of powercenter. However, the eventual switch to Informatica Developer may help on the thick-client front.

    What one thing do you wish the vendor did differently?

    Second line product support leaves a little to be desired. We occasionally came across finger pointing across complex issues.

    If you could start over, what would your organization do differently?

    ETL, TDM, and DDM should be treated as separate entities and we should not have attempted to just stick to one vendor for all types of functionality.

    Integration & Deployment - Overall comment

    Installation and integration with other products is well documented and works as prescribed.


  • 3 out of 5.0, Reviewed

    Product(s): Informatica ILM

    Implementation was fairly painless, product OK but healthcare tools need maturing.

    Overall Comment

    Overall the product suite, once understood and integrated met most of our needs. The amount of products and integration is somewhat confusing and took a long time to understand. The vendor oversold their ability to archive healthcare applications.

    What one piece of advice would you give other prospective customers?

    Have a good project plan in place and understand that the different pieces of the Informtica suite are not completely integrated. Understand that you will have to know exactly what you need for health application decommissioning needs. This is not an area that Informatica is strong in.

    What do you like most about the product or service?

    They work very well to accommodate with necessary end results on problems and product enhancements.

    What do you dislike most about the product?

    It is not well suited as an enterprise product. No LDAP groups, reporting not well integrated.

    What one thing do you wish the vendor did differently?

    Identify all the different products, how they work together and understand how to put them together for "our" solution.

    If you could start over, what would your organization do differently?

    Interview people in healthcare who have already done this or who are currently doing this to see what their results are. But process plan around this.

    Product capabilities - overall comment

    As mentioned the overall product set meets most needs although somewhat over complicated.

    Service & support - overall comment

    Service and support is somewhat slow to respond but very good once engaged.

    Integration & Deployment - Overall comment

    Too many different applications to integrate to get to the end result.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
3.0

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(2)
4.5

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(2)
3.0

Quality of technical support

(2)
3.5

Quality of peer user community

(2)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5

Policy Management

(1)
4.0

Data Management

(2)
4.5

Search/Index

(2)
2.5

Administration

(2)
4.0

Content Types Support

(1)
3.0

E-Discovery

(1)
3.0

End-User Archiving and Access

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Application Lead

Development/Integration

Maintenance and Support

Technical Assessment

User Training


What other vendors were considered? Multiple responses allowed.

IBM

Other...


Why did you purchase an Enterprise Information Archiving solution?

Improve compliance and risk management

Cost management


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America