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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Exchange Archiving

    Microsoft Exchange is an excellent product to manage your mail.

    Overall Comment

    Microsoft Exchange is very easy to manage.

    What do you dislike most about the product?

    it was a little bit difficult when we migrated from on-premises to the cloud.

    Product capabilities - overall comment

    The product is good with a lot of capabilities.

    Service & support - overall comment

    The support was great till we got the problem of migrating to the cloud.

    Integration & Deployment - Overall comment

    It was not easy when we migrated to the cloud with our existing users.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

3 - 6 months (<6)


Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Policy Management

(1)
4.0

Data Management

(1)
4.0

Administration

(1)
3.0

End-User Archiving and Access

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor Management


What other vendors were considered? Multiple responses allowed.

IBM

Microsoft


Why did you purchase an Enterprise Information Archiving solution?

Improve business process agility

Improve business process outcomes


What were the key factors that drove your decision?

Product roadmap and future vision

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.