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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Exchange Archiving

    Implementation was easy and cost effective

    Overall Comment

    vendor engineers and project mgmt team provided assisted with smooth deployment of email archiving

    What one piece of advice would you give other prospective customers?

    Set email quotas for customers to reduce migration times and define retention policies

    What do you like most about the product or service?

    cost effective

    What do you dislike most about the product?

    latency

    What one thing do you wish the vendor did differently?

    n/a

    If you could start over, what would your organization do differently?

    Set email quota to reduce existing email sizes to reduce latency when accessing emails


  • 5 out of 5.0, Reviewed

    Product(s): Exchange Archiving

    Microsoft Exchange is an excellent product to manage your mail.

    Overall Comment

    Microsoft Exchange is very easy to manage.

    What do you dislike most about the product?

    it was a little bit difficult when we migrated from on-premises to the cloud.

    Product capabilities - overall comment

    The product is good with a lot of capabilities.

    Service & support - overall comment

    The support was great till we got the problem of migrating to the cloud.

    Integration & Deployment - Overall comment

    It was not easy when we migrated to the cloud with our existing users.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(2)
4.5

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Quality of technical support

(2)
3.0

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Policy Management

(2)
4.0

Data Management

(1)
4.0

Search/Index

(1)
3.0

Administration

(2)
3.5

Content Types Support

(1)
4.0

E-Discovery

(1)
4.0

End-User Archiving and Access

(2)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Maintenance and Support

Technical Assessment

User Training

Vendor Management

Vendor/Product Selection


What other vendors were considered?

IBM

MessageSolution

Microsoft


Why did you purchase an Enterprise Information Archiving solution?

Cost management

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes


What were the key factors that drove your decision?

Strong services expertise

Overall cost

Product roadmap and future vision

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America