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We have aggregated ratings data on Mimecast but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Archive

    Amazing User Inferface allows users to easily find archive email with minimum training

    Overall Comment

    Our users are very satisfied with the archiving system. We have found the cloud archiving to be very secure and the tamper resistant chains of custody maintain integrity as well as an amazing back-up system. Search results speeds is on Outlook mailbox and archives email is one of the biggest compliments from our users. This has improved because having a great user interface allowed us to implete a 6 months retention on all emails in Outlook's Inbox and Sent Messages and a 30 day retention on Deleted Items. Since Mimecast allows for replication of Outlook subfolders, our users are extremely please that access to older messages are only two clicks away since Mimecast is an ribbon in Outlook. The vendor is very responsive and the product is very user friendly. We have also pleased and received additional discounts by using Mimecast for our Large File Send and Securing Message system as well. We have also been please with the response from the vendor and the enhancement to the user interface in the last couple of years.

    What one piece of advice would you give other prospective customers?

    Implement a testing environment with large Outlook mailboxes to test. Mimecast allows for individual mailbox to be converted, so expanded your test from technlogy team to your power users and test, test, test before implementation. Our users provide valuable feedback from their perspective and happy to say that the Mimecast listen and we have seen much of their feedback implemented in later releases.

    What do you like most about the product or service?

    Wonderful commuity groups that provide a wealth of information.

    What do you dislike most about the product?

    Honestly I can say that many of the dislikes have been resolved. In the past, users could not search individual archive subfolders - that has been resolved. User interface has been improved. The company is very responsive.

    What one thing do you wish the vendor did differently?

    Provide more how to video that we could easily send to our users for new releases.

    If you could start over, what would your organization do differently?

    Initally implementation was a bit difficult since we had issues with Outlook integration, but streamlining the number of Outlook add-ins dramatically improved this as well as enhancements from the vendor in the last several years.


  • 5 out of 5.0, Reviewed

    Product(s): Archive

    Free up internal resources for more important things

    Overall Comment

    Mimecast archiving has allowed us to free up considerable on-premise backup resources, as well as the time devoted to maintaining that backup. The implementation was the best experience of any vendor I've worked with. The implementation engineer was very knowledgeable and clearly not working from a script.

    What one piece of advice would you give other prospective customers?

    Clearly define your archive searching policy before you need to use it.

    What do you like most about the product or service?

    Speed of searches.

    What do you dislike most about the product?

    Web interface makes cutting and pasting difficult or impossible, when there are times it is necessary.

    What one thing do you wish the vendor did differently?

    Better resources for searching e-mails that did not deliver. (e.g. no historic visibility into typo'd e-mail addresses in the archive search.) The archive only searches inbound e-mail that was successfully delivered.

    If you could start over, what would your organization do differently?

    Force Mimecast to verify user before accepting e-mail. We originally went with an implementation that viewed seen addresses as valid. Outdated internal e-mail lists caused the acceptance of mail for invalid users, which filled up postmaster resources with too many invalid bounces.


  • 5 out of 5.0, Reviewed

    Product(s): Archive

    Delivers a large archive requirement migration, with great quality and performance.

    Overall Comment

    Mimecast provided reasonable timeframes and expectations for migration of 38 Terabytes of archive from old cloud provider to new. They have met or exceeded all milestones, and product is superior to old vendor product. Endpoint and mobile implementation has been fast and easy to use.

    What one piece of advice would you give other prospective customers?

    Look into the email gateway as well. The package provides a one-button solution for users who receive suspect/phishing emails, freeing up internal resources and time to collect.

    What do you like most about the product or service?

    Fast, efficient search directly from Outlook, with Outlook friendly interface. Does folder syncing, stubbing and admin functions are powerful and useful. Support has been stellar.

    What do you dislike most about the product?

    Too early in adoption cycle to report. No issues raised thus far 2 months in.

    What one thing do you wish the vendor did differently?

    It would have been more efficient for us to transfer data directly from Azure PST's to Mimecast. We had to transfer data to encrypted USB devices, then overnight to Mimecast due to Azure transfer restrictions. There appears to be lack of large storage to FTP directly to Mimecast.

    If you could start over, what would your organization do differently?

    Start as early as possible on archive extraction from old vendor. Took us 9 months for 38 Terabytes and about 5000 user accounts from old vendor to Azure, then Azure to Mimecast.

    Product capabilities - overall comment

    It does all that is expected and then some. We have yet to hear from our Legal department about e-discovery, but then they always extract and use their own tools anyway (or outsource it to outside firm), so we don't expect this to be much of an issue either way.

    Service & support - overall comment

    Best in class so far.

    Integration & Deployment - Overall comment

    Could not be happier with the migration, aside from having to transfer email to device, rather than straight FTP to their site.


  • 5 out of 5.0, Reviewed

    Product(s): Archive

    Mimecast Archiving Just Works.

    Overall Comment

    Onboarding and continuing support has been easy to get and is very efficient.

    What one piece of advice would you give other prospective customers?

    If you're moving from one system to another, make sure that the old system can export out your archived data into a format that your new one can handle.

    What do you like most about the product or service?

    It's easy to access and mostly just works.

    Integration & Deployment - Overall comment

    Worked with their archiving people to make sure that we could import the data that we had exported from our old system.


  • 5 out of 5.0, Reviewed

    Product(s): Archive

    Mimecast is the right tool for your organization.

    Overall Comment

    Mimecast has been an absolutely fantastic addition to our IT portfolio and has addressed many concerns for our organization to include DR, Archive, Message Hygene, eDiscovery, DLP, Policy Control, and Reporting all from a single easy to use administrative console. The onboarding process was well documented and achieved in a seven step approach. The Account team has provided regular follow ups and demo's for new features, roadmaps, and engaged us with the product development team to vet new ideas and features. The Support team has provided excellent guidance on specific requests and the knowledge base is the best I have seen from any vendor. We were able to effectively remove four message/security related applications from our application portfolio, to include the annual contract and licensing cost for each, and reduce our physical footprint in the datacenter. Upon implementation and user adoption training, we have been able to apply message retention policies on our mail enviroment while providing our end users with a robust archiving solution that includes folder structures. The Mimecast mobile app has also provided flexibility to our remote or mobile users across most devices. If you are looking for a solution for all your messaging challenges, I would encourage you to reach out to Mimecast.

    What one piece of advice would you give other prospective customers?

    Don't wait, don't overthink issues with the cloud offering. Get your legal and HR teams onboard early with regard to eDiscovery and DLP offerings and start the onboarding process. Spend time in the administrative console and read the knowledge base or watch admin youtube videos. Call your support team when you have questions. Don't be a geek and figure it out on your own when they can explain it to you in minutes or point you to the knowledge base for related guides.

    What do you like most about the product or service?

    The easy to use administration console is accessible from anywhere, and provides the ability to perform any function you need to perform. The Mimecast service provides the administrator with piece of mind knowing that messages are always accessible or retrievable in the event of a disaster.

    What do you dislike most about the product?

    I would like to see more in DLP reporting and secure messages.

    What one thing do you wish the vendor did differently?

    Bundled features better.

    If you could start over, what would your organization do differently?

    We should have started end user adoption training earlier in the process and in parallel with the ingestion of data into Mimecast. Once PST data was ingested, archive folder structures created confusion for our end users as they were used to seeing the data in several PST files or folder formats.

    Integration & Deployment - Overall comment

    The Mimecast account was created and an implementation engineer assigned to help us through the seven step process. We were advised at every step and provided guidance on any questions.


  • 4 out of 5.0, Reviewed

    Product(s): Archive

    Implementation was intutive, operations needs training.

    Overall Comment

    Satisfied.

    What one piece of advice would you give other prospective customers?

    Plan for implementation thoroughly and put emphasis on user training and rollout.

    What do you like most about the product or service?

    Price and features.

    What do you dislike most about the product?

    Nothing so far.

    What one thing do you wish the vendor did differently?

    On-site implementation support.

    If you could start over, what would your organization do differently?

    Spend more time on data retention policy.

    Product capabilities - overall comment

    Very simple product to implement for small/medium companies works with exchange product.

    Service & support - overall comment

    Mostly phone based support.

    Integration & Deployment - Overall comment

    Went smoothly.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.5

Ability to understand your organization's needs

(6)
4.7

Timely and complete response to product questions

(6)
4.8

Pricing and contract flexibility (pricing and terms)

(6)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(6)
4.8

Quality and availability of end-user training

(6)
4.0

Ease of deployment

(6)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.8

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(6)
4.8

Quality of technical support

(6)
4.8

Quality of peer user community

(4)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.8

Policy Management

(6)
4.5

Data Management

(6)
4.5

Search/Index

(6)
4.5

Administration

(6)
4.2

Content Types Support

(6)
4.3

E-Discovery

(5)
4.4

End-User Archiving and Access

(6)
4.7
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Rollout and Install

Technical Assessment

Vendor/Product Selection

Maintenance and Support

Functional Assessment

User Training

Development/Integration

Vendor Management

Executive Sponsor


What other vendors were considered?

Microsoft

Symantec

CommVault

Proofpoint

Barracuda Networks

Google

OpenText

Other...


Why did you purchase an Enterprise Information Archiving solution?

Improve compliance and risk management

Improve business process agility

Cost management

Create internal/operational efficiencies

Drive innovation

Improve business process outcomes

Improve customer relations/service

Other...


What were the key factors that drove your decision?

Product functionality and performance

Breadth of services

Overall cost

Strong customer focus

Product roadmap and future vision

Strong services expertise

Strong user community

Financial/organizational viability


In which region(s) did your deployment take place?

North America