4 out of 5.0, Reviewed Nov 30, 2016
Our users are very satisfied with the archiving system. We have found the cloud archiving to be very secure and the tamper resistant chains of custody maintain integrity as well as an amazing back-up system. Search results speeds is on Outlook mailbox and archives email is one of the biggest compliments from our users. This has improved because having a great user interface allowed us to implete a 6 months retention on all emails in Outlook's Inbox and Sent Messages and a 30 day retention on Deleted Items. Since Mimecast allows for replication of Outlook subfolders, our users are extremely please that access to older messages are only two clicks away since Mimecast is an ribbon in Outlook. The vendor is very responsive and the product is very user friendly. We have also pleased and received additional discounts by using Mimecast for our Large File Send and Securing Message system as well. We have also been please with the response from the vendor and the enhancement to the user interface in the last couple of years.
Implement a testing environment with large Outlook mailboxes to test. Mimecast allows for individual mailbox to be converted, so expanded your test from technlogy team to your power users and test, test, test before implementation. Our users provide valuable feedback from their perspective and happy to say that the Mimecast listen and we have seen much of their feedback implemented in later releases.
Wonderful commuity groups that provide a wealth of information.
Honestly I can say that many of the dislikes have been resolved. In the past, users could not search individual archive subfolders - that has been resolved. User interface has been improved. The company is very responsive.
Provide more how to video that we could easily send to our users for new releases.
Initally implementation was a bit difficult since we had issues with Outlook integration, but streamlining the number of Outlook add-ins dramatically improved this as well as enhancements from the vendor in the last several years.
5 out of 5.0, Reviewed Oct 31, 2016
Mimecast archiving has allowed us to free up considerable on-premise backup resources, as well as the time devoted to maintaining that backup. The implementation was the best experience of any vendor I've worked with. The implementation engineer was very knowledgeable and clearly not working from a script.
Clearly define your archive searching policy before you need to use it.
Speed of searches.
Web interface makes cutting and pasting difficult or impossible, when there are times it is necessary.
Better resources for searching e-mails that did not deliver. (e.g. no historic visibility into typo'd e-mail addresses in the archive search.) The archive only searches inbound e-mail that was successfully delivered.
Force Mimecast to verify user before accepting e-mail. We originally went with an implementation that viewed seen addresses as valid. Outdated internal e-mail lists caused the acceptance of mail for invalid users, which filled up postmaster resources with too many invalid bounces.
5 out of 5.0, Reviewed Aug 11, 2016
Mimecast provided reasonable timeframes and expectations for migration of 38 Terabytes of archive from old cloud provider to new. They have met or exceeded all milestones, and product is superior to old vendor product. Endpoint and mobile implementation has been fast and easy to use.
Look into the email gateway as well. The package provides a one-button solution for users who receive suspect/phishing emails, freeing up internal resources and time to collect.
Fast, efficient search directly from Outlook, with Outlook friendly interface. Does folder syncing, stubbing and admin functions are powerful and useful. Support has been stellar.
Too early in adoption cycle to report. No issues raised thus far 2 months in.
It would have been more efficient for us to transfer data directly from Azure PST's to Mimecast. We had to transfer data to encrypted USB devices, then overnight to Mimecast due to Azure transfer restrictions. There appears to be lack of large storage to FTP directly to Mimecast.
Start as early as possible on archive extraction from old vendor. Took us 9 months for 38 Terabytes and about 5000 user accounts from old vendor to Azure, then Azure to Mimecast.
It does all that is expected and then some. We have yet to hear from our Legal department about e-discovery, but then they always extract and use their own tools anyway (or outsource it to outside firm), so we don't expect this to be much of an issue either way.
Best in class so far.
Could not be happier with the migration, aside from having to transfer email to device, rather than straight FTP to their site.
5 out of 5.0, Reviewed Mar 18, 2016
Onboarding and continuing support has been easy to get and is very efficient.
If you're moving from one system to another, make sure that the old system can export out your archived data into a format that your new one can handle.
It's easy to access and mostly just works.
Worked with their archiving people to make sure that we could import the data that we had exported from our old system.
5 out of 5.0, Reviewed Mar 8, 2016
Mimecast has been an absolutely fantastic addition to our IT portfolio and has addressed many concerns for our organization to include DR, Archive, Message Hygene, eDiscovery, DLP, Policy Control, and Reporting all from a single easy to use administrative console. The onboarding process was well documented and achieved in a seven step approach. The Account team has provided regular follow ups and demo's for new features, roadmaps, and engaged us with the product development team to vet new ideas and features. The Support team has provided excellent guidance on specific requests and the knowledge base is the best I have seen from any vendor. We were able to effectively remove four message/security related applications from our application portfolio, to include the annual contract and licensing cost for each, and reduce our physical footprint in the datacenter. Upon implementation and user adoption training, we have been able to apply message retention policies on our mail enviroment while providing our end users with a robust archiving solution that includes folder structures. The Mimecast mobile app has also provided flexibility to our remote or mobile users across most devices. If you are looking for a solution for all your messaging challenges, I would encourage you to reach out to Mimecast.
Don't wait, don't overthink issues with the cloud offering. Get your legal and HR teams onboard early with regard to eDiscovery and DLP offerings and start the onboarding process. Spend time in the administrative console and read the knowledge base or watch admin youtube videos. Call your support team when you have questions. Don't be a geek and figure it out on your own when they can explain it to you in minutes or point you to the knowledge base for related guides.
The easy to use administration console is accessible from anywhere, and provides the ability to perform any function you need to perform. The Mimecast service provides the administrator with piece of mind knowing that messages are always accessible or retrievable in the event of a disaster.
I would like to see more in DLP reporting and secure messages.
Bundled features better.
We should have started end user adoption training earlier in the process and in parallel with the ingestion of data into Mimecast. Once PST data was ingested, archive folder structures created confusion for our end users as they were used to seeing the data in several PST files or folder formats.
The Mimecast account was created and an implementation engineer assigned to help us through the seven step process. We were advised at every step and provided guidance on any questions.
4 out of 5.0, Reviewed Oct 5, 2015
Plan for implementation thoroughly and put emphasis on user training and rollout.
Price and features.
Nothing so far.
On-site implementation support.
Spend more time on data retention policy.
Very simple product to implement for small/medium companies works with exchange product.
Mostly phone based support.