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  • 4 out of 5.0, Reviewed

    Product(s): Archive Center, Other...

    Smooth License upgrade process, met most of our budget needs. Mature Product & market.

    Overall Comment

    So far the product meets our needs, we leveraged previous investments and did not require a major reimplementation. License negotiations where ok.

    What one piece of advice would you give other prospective customers?

    Make sure your talent builds skills that are transportable from ECM to analytics, enterprise information discovery and managment, search. ECM on itself will be difficul to maintain internally. Look CAREFULY at the bundled licensing, as you may end up buying licenses for products that you do not really need in the short term, and try to stick to hosting agnostic, flexible on premise/cloud licensing models that allow you to grow capacity during burst at a minimal cost.

    What do you like most about the product or service?

    Strong product, nicely enables a RESTful architecture isolating the product to other so its capabilities can be consumed without interacting the product directly.

    What do you dislike most about the product?

    Installation can be painful and cumbersome - not enough automation. Requires deeper technical expertise than other competing products.

    What one thing do you wish the vendor did differently?

    Complete disclosure of the licensing bundles to determine we license only what we need. Ensure the proposal process clearly articulates the non functional requirements of the solution, and that their product compares exactly to other products in the market.

    If you could start over, what would your organization do differently?

    Switch to platform based licensing instead of user based licensing, and implement a loosely coupled architecture that avoids costly customizations to the base product. Less reliance on external integrators and more emphasis on development of internal capabilities. ECM is now a mature segment with not much growth, as the attention is shifting to analytics, etc.

    Service & support - overall comment

    Hard to get answers unless premiums are paid.

    Integration & Deployment - Overall comment

    Can be difficult to install for people unfamiliar with ECM.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Archive Center

    Strong client relationship experience resulting in positive outcome.

    Overall Comment

    Product responded very well to legislative needs and on site implementation was strong.

    What one piece of advice would you give other prospective customers?

    Implement at pace - don't delay.

    What do you like most about the product or service?

    Useability

    What do you dislike most about the product?

    client interface could be better

    What one thing do you wish the vendor did differently?

    Change in product happened mid stream - better communication around this would be appreciated.

    If you could start over, what would your organization do differently?

    Implement in a big bang approach.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
2.5

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.5

How long did your deployment take?

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
3.5

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Policy Management

(2)
4.5

Data Management

(2)
5.0

Search/Index

(2)
4.0

Administration

(2)
3.5

Content Types Support

(2)
4.0

E-Discovery

(2)
4.0

End-User Archiving and Access

(2)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Application Lead

Development/Integration

Maintenance and Support

Rollout and Install

Vendor Management

Vendor/Product Selection


What other vendors were considered?

IBM

EMC

Microsoft


Why did you purchase an Enterprise Information Archiving solution?

Create internal/operational efficiencies

Improve business process outcomes

Improve customer relations/service


What were the key factors that drove your decision?

Overall cost

Strong services expertise

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place?

North America

APAC

EMEA