Loading product reviews...
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Smarsh but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Smarsh Archiving Platform

    Enterprise Archiving - Simple, Efficient, and Effective.

    Overall Comment

    This product has exceeded our expectations and appears to be a strong leader in the Enterprise Archiving realm.

    What one piece of advice would you give other prospective customers?

    Talk to SMARSH. Their sales team is not pushy. The product sells itself.

    What do you like most about the product or service?

    Ease of use and reliability.

    What do you dislike most about the product?

    Nothing really.

    What one thing do you wish the vendor did differently?

    Be proactive regarding new solutions and informing your customers of new features/enhancements for the SaaS solution.

    If you could start over, what would your organization do differently?

    Evaluate suite of products for additional capability.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

3 - 6 months (<6)


Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Data Management

(1)
5.0

Search/Index

(1)
5.0

Administration

(1)
5.0

Content Types Support

(1)
5.0

E-Discovery

(1)
5.0

End-User Archiving and Access

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Maintenance and Support

Technical Assessment

Vendor Management


What other vendors were considered? Multiple responses allowed.

Other...


Why did you purchase an Enterprise Information Archiving solution?

Create internal/operational efficiencies

Improve compliance and risk management


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America