Dec 9, 2016
The tech support is usually good. The provide good feedback and good troubleshooting.
Dec 5, 2016
Implementation was stratightforward, product could use better built in ediscovery instead of requiring u to purchase 3rd party software Clearwell
Oct 17, 2016
it was a little confusing training customers the difference between storing in their inbox on exchange and storing in the Symantec enterprise vault. Archiving and retrieving was a little confusing ..the interface for users. Could be smoother.
Aug 25, 2016
The product works just as advertised however with this big of an implementation there is quite a bit of daily upkeep by my engineers. We have 16 EV servers and 4 SQL servers and daily reboots are required.
Jun 15, 2016
Symantec Enterprise Vault and E-Discovery tool is stable and robust. Discovery Accelerator can handle most E-Discovery request and very easy to use, with minimal training needed. The EV Outlook Plug-in is good but need improvement. The EV Outlook search is not friendly and needed major revamp to be more user-friendly.
Jun 7, 2016
Vendor was highly knowledgeable.
Jun 6, 2016
Our organization migrated to Microsoft Office 365 mail and was sold the Microsoft O365 archive solution which was not mature enough for highly regulated and Legal Discovery burdened organization with massive public records requirements. EV Cloud offered a cloud solution with robust searching and tools.
May 26, 2016
Overall a good experience, however ever since the Symantec Veritas split, the service has seriously degraded and leadership is obviously lost with how to resolve issues and structure in the organization - both on the Symantec and Veritas side.
May 11, 2016
The vendor was willing to support in any way, we had a delayed start due to contracting issues with the third party.
Apr 6, 2016
Day to day operations are satisfactory. The onboarding and implementation was less than smooth.