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4.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on ZL Technologies but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): ZL Unified Archive

    Powerful solution, but complicated to effectively implement.

    Overall Comment

    The solution is generally designed well and the company takes pride in their solution and works hard make implementations successful.

    What one piece of advice would you give other prospective customers?

    Spend significant effort on planning. Anticipate needing significantly more storage and processing infrastructure than the planning guide suggests.

    What do you like most about the product or service?

    Scalability of the solution is tremendous.

    What do you dislike most about the product?

    Rigid user interface.

    What one thing do you wish the vendor did differently?

    Allow for configuration/customization of the GUI presentation. Messages, scaling of the screen, style sheets, etc. should be allowed to be branded for use within a company. It would help ease training and implementation.

    If you could start over, what would your organization do differently?

    Require better automation of daily administration functions and interaction of the API.

    Service & support - overall comment

    In our opinion, the distinction between product support and professional services is often unclear.


  • 5 out of 5.0, Reviewed

    Product(s): ZL Unified Archive

    Initial Implementation was easy, getting to 100% deployed took some time.

    Overall Comment

    Developed good and trusted relationship with the vendor.

    What one piece of advice would you give other prospective customers?

    You need to have a good retention schedule already in place.

    What do you like most about the product or service?

    Ease of use. Transparent to our users.

    What do you dislike most about the product?

    Seems like there were two separate products merged into one product, there was some disconnected pieces that became obvious.

    What one thing do you wish the vendor did differently?

    I wish the training would have been more structured and organized. It felt like there was no already proven training program in place.

    If you could start over, what would your organization do differently?

    We are satisfied with our direction, we wouldn't do anything different.

    Product capabilities - overall comment

    It does 95% of what we needed, and it eliminated a few more costly products because it was so inclusive of our needs.

    Service & support - overall comment

    If we had an issue, they responded within hours. Top Notch.

    Integration & Deployment - Overall comment

    There were and still are a few bumps in the road, but we've never doubted their ability to match their product to our environment.


  • 4 out of 5.0, Reviewed

    Product(s): ZL Unified Archive

    A powerful product with a responsive support and sales team, and innovative roadmap.

    Overall Comment

    The vendor was very responsive from a support perspective. The vendor has significantly customized their application to meet our requirements. The architecture scales well - just added more servers. The configuration was complex and we often need assistance from the vendor for troubleshooting. Our end-users thought the user interface looked outdated, not modern. Our legal team found the case management, indexing, and import/export features not intuitive. Appropriate training and documentation is needed. Their support engineers are very knowledgeable and reliable. e-Discovery is excellent, provided the right h/w is in place. The product seems to work better with Exchange than Domino, perhaps since the Domino market is on the decline.

    What one piece of advice would you give other prospective customers?

    Have all stakeholders review the product appropriately, both technical and functional, especially include hardware, storage, network, operating system, legal and security teams.

    What do you like most about the product or service?

    e-Discovery features and architecture design.

    What do you dislike most about the product?

    User interface.

    What one thing do you wish the vendor did differently?

    Get internal teams to work closely with the vendor to accurately estimate the appropriate storage, network, database and system resource up front.

    If you could start over, what would your organization do differently?

    Specify the appropriate system resources and hardware for the indexing and database, up front. We ingested data more quickly than expected and outgrew out initial spec.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.3

Ability to understand your organization's needs

(3)
4.3

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.0

How long did your deployment take?

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(3)
3.0

Ease of deployment

(3)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.3

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(3)
4.3

Quality of technical support

(3)
4.3

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3

Policy Management

(3)
4.7

Data Management

(3)
4.3

Search/Index

(3)
4.7

Administration

(3)
3.7

Content Types Support

(3)
4.7

E-Discovery

(3)
4.3

End-User Archiving and Access

(3)
3.7
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Rollout and Install

Technical Assessment

Vendor/Product Selection

Application Lead

Functional Assessment

Maintenance and Support

User Training

Vendor Management


What other vendors were considered? Multiple responses allowed.

Symantec

CommVault

EMC

Hewlett Packard Enterprise

IBM

OpenText


Why did you purchase an Enterprise Information Archiving solution?

Create internal/operational efficiencies

Improve compliance and risk management

Enhance decision making

Improve business process agility

Improve business process outcomes


What were the key factors that drove your decision?

Product functionality and performance

Strong consulting partnership

Overall cost

Product roadmap and future vision

Strong customer focus

Financial/organizational viability


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa