4 out of 5.0, Reviewed Sep 16, 2016
The solution is generally designed well and the company takes pride in their solution and works hard make implementations successful.
Spend significant effort on planning. Anticipate needing significantly more storage and processing infrastructure than the planning guide suggests.
Scalability of the solution is tremendous.
Rigid user interface.
Allow for configuration/customization of the GUI presentation. Messages, scaling of the screen, style sheets, etc. should be allowed to be branded for use within a company. It would help ease training and implementation.
Require better automation of daily administration functions and interaction of the API.
In our opinion, the distinction between product support and professional services is often unclear.
5 out of 5.0, Reviewed Sep 13, 2016
Developed good and trusted relationship with the vendor.
You need to have a good retention schedule already in place.
Ease of use. Transparent to our users.
Seems like there were two separate products merged into one product, there was some disconnected pieces that became obvious.
I wish the training would have been more structured and organized. It felt like there was no already proven training program in place.
We are satisfied with our direction, we wouldn't do anything different.
It does 95% of what we needed, and it eliminated a few more costly products because it was so inclusive of our needs.
If we had an issue, they responded within hours. Top Notch.
There were and still are a few bumps in the road, but we've never doubted their ability to match their product to our environment.
4 out of 5.0, Reviewed May 26, 2016
The vendor was very responsive from a support perspective. The vendor has significantly customized their application to meet our requirements. The architecture scales well - just added more servers. The configuration was complex and we often need assistance from the vendor for troubleshooting. Our end-users thought the user interface looked outdated, not modern. Our legal team found the case management, indexing, and import/export features not intuitive. Appropriate training and documentation is needed. Their support engineers are very knowledgeable and reliable. e-Discovery is excellent, provided the right h/w is in place. The product seems to work better with Exchange than Domino, perhaps since the Domino market is on the decline.
Have all stakeholders review the product appropriately, both technical and functional, especially include hardware, storage, network, operating system, legal and security teams.
e-Discovery features and architecture design.
Get internal teams to work closely with the vendor to accurately estimate the appropriate storage, network, database and system resource up front.
Specify the appropriate system resources and hardware for the indexing and database, up front. We ingested data more quickly than expected and outgrew out initial spec.