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endpoint-protection-platforms avecto All Markets > Endpoint Protection Platforms

Avecto

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Avecto Defendpoint

    Implementation with managed services is the way to go.

    Overall Comment

    Avecto is very responsive and easy to work with.

    What one piece of advice would you give other prospective customers?

    Diversify the user knowledgebase within the organization.

    What do you like most about the product or service?

    It performs well, and per expectations. It is very stable.

    What do you dislike most about the product?

    Can be confusing drilling down through some of the policy settings.

    What one thing do you wish the vendor did differently?

    The professional training services could be improved - the documentation was from an older version and didn't match up when walking through exercises.

    If you could start over, what would your organization do differently?

    We would diversify those who administer the product, so we have lessened the impact of individuals leaving and taking application knowledge with them, which was not easily replaceable.

    Product capabilities - overall comment

    It performs as advertised, and meets our needs. We are quite happy with it.

    Service & support - overall comment

    If we have any issues or questions, we start with the support portal, and if we can't find what we need there, we escalate. Pretty standard, but the documentation in the portal usually has the answers we need.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Quality and availability of end-user training

(1)
3.0
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Quality of technical support

(1)
5.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment


Why did you purchase the software or service?

Improve business process outcomes

Improve compliance and risk management


What were the key factors that drove your decision?

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America