4.8 out of 5 (48 Ratings)
Mar 18, 2017
The original installation was a breeze. Subsequent changes and re-installs are an issue due to how much external access we deny. We will be investigating an "on-premise" solution, as apposed to cloud based. Product effectiveness is impressive, though. Nice to not have to worry about constant virus definition updates and downloads. Also nice to know the constant CPU overhead. Don't have to worry about spikes in usage due to scans kicking off.
Feb 28, 2017
Enjoyed working with the vendor and TAM
Feb 27, 2017
It was somewhat pricey out of the box and consutling fees I felt were somewhat outrageous however I negotiated and was able to get it within our budget which was obviously a plus. The install went very well, the PM was not really needed as the consultant handled the bulk of the necessary items with the install. Cylance has a step by step process for the policies in order to get you to what they call "Threat Zero" meaning no threats in your environment. If you have a relatively small shop and don't mind people complaining too much I would recommend going straight to the most locked down policy and waiving any false positives from there. It all depends on your threshold\tolerance for user complaints and abillity to quickly rectify. If you feel like your environment is pretty clean then working through the steps is fine. A huge plus with Cylance is you can run your existing anti virus alongside Cylance so no need to unistall and then reinstall right out of the gate. You lose some control from the client perspecitve however that is one of their promoted features as you can make it diffiuclt for users and virus' to turn off the client software. We're very satisfied with the product and would recommend to anyone who would like a next gen antivirus that's not relying on heuristics or definition updates to keep it all protected.
Feb 24, 2017
Feb 23, 2017
The vendor went out of their way to make sure all my questions and concerns with the capabilities of the product were answered.
Feb 23, 2017
Cylance is consistently responsive to our needs as an enterprise.
Feb 21, 2017
The white glove implementation was really nice. Having their tech's go through every exception and walk us through the implementation was invaluable.
Feb 21, 2017
Vendor over promises and under delivers
Feb 15, 2017
Easy to work with, install and roll out simple
Feb 14, 2017
Cylance has been a game changer for us. It has made the endpoints much less vulnerable and decreased security support costs dramatically.