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Cylance

4.9 out of 5.0 (19 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): PROTECT

    Satisfactory experience

    Overall Comment

    Satisfactory

    What one piece of advice would you give other prospective customers?

    Testing

    What do you like most about the product or service?

    Adaptive

    What do you dislike most about the product?

    can be difficult to navigate

    What one thing do you wish the vendor did differently?

    White papers

    If you could start over, what would your organization do differently?

    More development testing


  • 5 out of 5.0, Reviewed

    Product(s): PROTECT

    Implementation was completed in phases and on time . Vendor support was excellent

    Overall Comment

    Excellent technical support. The sales staff follows up every quarter to understand our experience as a customer.

    What one piece of advice would you give other prospective customers?

    After our installation was complete Cylance came out with some YouTube examples. I think this was a good way to look at the product as they compare against other products. This was a good way to compare against your end point protection. There was maybe 10 videos to review with a different comparison for each video.

    What do you like most about the product or service?

    The product works as advertised. They assume 99% protection and we have seen no malware/viruses since fully implementing Cylance in 2016. The onboarding process was excellent with a quality technical

    What do you dislike most about the product?

    The reporting could be more robust. The reports are avaialbe but in early 2016 you needed to work with Cylance technical support to get the "good" reports.

    What one thing do you wish the vendor did differently?

    The reporting in the product we have is not great. I understand the reporting is improved in different products. You can request a detailed report from Cylance but the portal does not provide as many options as I would like.

    If you could start over, what would your organization do differently?

    I would spend more time understanding the capabilities and roadmap of the Cylance product. I was agressive with the schedule and knew we needed to improve our end point protection.


  • 5 out of 5.0, Reviewed

    Product(s): PROTECT

    Cylance Protect is the pioneer of next-gen antivirus/malware prevention systems

    Overall Comment

    Simply put, Cylance Protect is the pioneer antivirus/malware prevention system of the future. I have yet to run into an issue with it installed on all types of systems across our entire city network. The installation was very quick and easy. Maintenance is minimal and is performed from a central cloud console... it shows you the overall endpoint security status of your entire network and any security events that may arise can be set to automatically resolve or be managed individually from the cloud console on the spot. The product has performed exceptionally.

    What one piece of advice would you give other prospective customers?

    Cylance Portect just works... simple to setup, very little maintenance, and I don't even notice it's there. The other traditional AV systems out there really are a false sense of security.

    What do you like most about the product or service?

    It works very effectively and I don't have to think about it... it takes the time and worry of endpoint security off my plate.

    What do you dislike most about the product?

    Really can't think of much I'm not happy about with it... maybe a couple minor tweaks to the central cloud console, but I really can't complain, especially since I've heard there's some new changes to it that should be released shortly

    What one thing do you wish the vendor did differently?

    Initially, it was hard to find a reseller, but once I got setup with Solutions Granted everything ended up getting setup quickly and easily.

    If you could start over, what would your organization do differently?

    I wish we had a system like this in place before some of our computers got hit with ransomware.


  • 5 out of 5.0, Reviewed

    Product(s): PROTECT

    Cylance--as advertised, affordable and simple

    Overall Comment

    Cylance was very flexible, offering unique payment terms and contract considerations. Also, they worked very closely with us to ensure the product would deliver as promised. Our PoC ran for several weeks, and they were close to us throughout the entire engagement. In

    What one piece of advice would you give other prospective customers?

    Engage Cylance directly and work with their team, then bring in the partner after you've established the framework of a deal. I also recommend a multi-year engagement. This will be most cost effective.

    What do you like most about the product or service?

    Cylance is a very lightweight product that is substantially more effective than traditional AV and endpoint security products.

    What do you dislike most about the product?

    Cylance has a fairly modest partner ecosystem and relatively few points of integration, unlike their competitors. Cylance demonstrated greater capabilities in the PoC, all while consuming a fraction of the resource consumption and disruption our current AV solution offered.

    If you could start over, what would your organization do differently?

    Nothing significant.

    Service & support - overall comment

    The suppot group worked with my teams throughout the PoC and beyond. Most issues were minor, and resolved on the first call.


  • 5 out of 5.0, Reviewed

    Product(s): PROTECT

    Straightforward, no non-sense Security.

    Overall Comment

    Cylance is a top notch company offering a cutting edge product. Every experience along the way from initial discussions - proof of concept testing - purchasing - deployment was straightforward, low pressure and just made sense. Overall I am very satisfied with each step of this process and the interactions that I had with each different part of Cylance along the way.

    What one piece of advice would you give other prospective customers?

    Utilize the Threat Zero services, if for nothing else than a sanity check. The Threat Zero team became an extension of my team throughout the rollout of Cylance Protect and very clearly added value as I look at how quickly and smoothly the deployment of the product went. I have no doubts that we could have deployed the product on our own, but there is no possible way that we would be anywhere close to the timeframe that it took with the Threat Zero team.

    What do you like most about the product or service?

    Product - it works and it work VERY well. Services - they work and they work VERY well.

    What do you dislike most about the product?

    None.

    What one thing do you wish the vendor did differently?

    Nothing. Sales - upfront, transparent, and fun to interact with. This assisted with the internal sell of the product to the business. Professional Services - easy to work with, straight forward communications, always felt like a priority.

    If you could start over, what would your organization do differently?

    We as an organization could have developed a more aggressive rollout schedule. I think organizations are a bit hesitant when it comes to deploying Anti-Virus products, due to the historical pains of breaking their business. But with Cylance Threat Zero's assistance with clearly defining a rollout process, from monitoring our environment, tuning our environment and then moving to full protection, made the rollout straightforward and painless.

    Service & support - overall comment

    Services and support have done exactly what we have needed them to do. They are always available, always helpful, and always make our needs a priority.

    1 of 1 peer(s) found this review helpful.


  • 5 out of 5.0, Reviewed

    Product(s): PROTECT

    Impressed with Cylance's ability to detect/block new threats.

    Overall Comment

    Very impressed with the performance of the product coupled with its ability to detect brand new threats. I routinely bring new threats to Cylance that evade most or all traditional AV on the market, and Cylance already blocks them. It is as advertised, in it is much more intelligence than old school products that require constant updating of definitions.

    What one piece of advice would you give other prospective customers?

    Use their

    What do you like most about the product or service?

    That it stops new threats, including new ransomware malware, cold.

    What do you dislike most about the product?

    See aforementioned comment on script control - further development in this area should be a priority for Cylance.

    What one thing do you wish the vendor did differently?

    The new script control functionality needs additional flexibility before we can put it in blocking mode.

    If you could start over, what would your organization do differently?

    Wouldn't change anything; implementation with Cylance support went very smoothly. We methodically combed through the adware/potentially unwanted processes it detected at first deployment before turning on blocking mode and our patience paid off.

    Service & support - overall comment

    While phone/email support has been solid, I haven't had to use it that often because the web interface is great for self-service needs. If I have a new threat I can simply feed the hash to the management console to see if any Cylace customer has seen it before, and how the PROTECT product treats it.

    Integration & Deployment - Overall comment

    The project manager Cylance provided had a system down pat and implementation was a breeze. After hearing horror stories of advanced endpoint/whitelisting solutions I was nervous going in, but those fears were completely alleviated.


  • 5 out of 5.0, Reviewed

    Product(s): PROTECT

    easy implementation with very few issues months later, could not be happier!

    Overall Comment

    Such an easy implementation with very little hand holding / issues months later, could not be happier!

    What one piece of advice would you give other prospective customers?

    test out custom built apps/code, user workflows, company software. We ran into a number of cases where custom apps and automated emailed needed to be added into the exceptions policy

    What do you like most about the product or service?

    light footprint

    If you could start over, what would your organization do differently?

    better planning

    Service & support - overall comment

    made little use of service and support, it is really that easy to work with! The few times we have used support have been pleasurable


  • 5 out of 5.0, Reviewed

    Product(s): PROTECT

    Excellent installation and support

    Overall Comment

    The ThreatZero and technical support are very good. The team that works ThreatZero is excellent. We were guided through the installation and configuration (a six-week process) by the ThreatZero team. The team was patient, answering all questions, and helping us when mistakes were made. The team understood change processes and was willing to work around our change management procedures.

    What one piece of advice would you give other prospective customers?

    Purchase the ThreatZero installation services and call the company immediately after the purchase to start this process.

    What do you like most about the product or service?

    The entire team was patient with our staff. It was very easy to contact our ThreatZero lead when we had questions, and working with the entire team was a great experience.

    What do you dislike most about the product?

    The vendor that provided the software was not prepared to support the complexity of this software. The vendor helped install the client, but basically stopped after only two zones were created. After this the vendor told us we were fully protected. We ran in this configuration for about two months, but I didn't see a decrease in the amount of malware on our workstations. We eventually called Cylance directly, and working with the Cylance team discovered that the software was not installed correctly.

    What one thing do you wish the vendor did differently?

    The installation process and notes on the complexity of the process could be better documented.

    If you could start over, what would your organization do differently?

    I would have engaged Cylance earlier. We spent one month working with the reseller on the installation of the software with bad results. The reseller didn't understand the complexities of this software installation, and after one month after the initialization, the software was not configured properly, and we didn't have an estimated time to complete the job.

    Service & support - overall comment

    The Cylance team is excellent. The team is organized, easy to contact, and willing to help. The vendors that sell this product need to better understand this product.

    Integration & Deployment - Overall comment

    The ThreatZero


  • 5 out of 5.0, Reviewed

    Product(s): PROTECT

    CylancePROTECT - Proven next generation AV/Malware End point protection I can sleep to.

    Overall Comment

    The vendor and their support have been proactive, and support has been excellent. Issues that arise within the environment, such as a new internal client that suddenly starts running numerous system checks, were identified and tickets opened by support before we the customer ever contacted them as the issue was definitely to be with the internal client. The CylancePROTECT agent has proven itself 1000% and has shown how to slow the AV solution was at identifying items which were already quarantined by CylancePROTECT. The AV solution also did not identify other threats that CylancePROTECT did, and that were valid upon review (e.g., PUP, Adware) and quickly blocked. The number of systems that are reimaged continues to drop, and the only user complaints are quickly resolved once we advise on proper downloading of applications from the correct sources, and our internal policies regarding software installation. Several items that were never seen as a threat were identified by CylancePROTECT, and these were items that the AV solution did not report as a threat. Many of the initial toolbars and other PUPs identified by CylancePROTECT seemed to directly correlate to users that have had issues with virus and malware infections in the past. This is information we use to show the month to month drop in issues with our end points as we are able to completely remove these ever-changing, seemingly harmless according to the AV solutions, threats quickly and easily with CylancePROTECT.

    What one piece of advice would you give other prospective customers?

    Ensure that testing of applications throughout the various parts of the organization are closely monitored and enforced. Exceptions that we encountered fell into two 'white listing' areas, the Policy has a "File Actions" to whitelist files, but Exploit exceptions require explicit information for the executable under the "Memory Actions" section. A good file hash calculator, I use HashCalc if in Windows, will be needed as you'll need to be able to provide the file SHA256 hash.

    What do you like most about the product or service?

    From our testing and deployment, we see that the CylancePROTECT solution IS the next generation in protection against viruses, malware and whatever other threats that continue to emerge. The product is a proactive solution and does not wait for someone to finally issue the A.P.B. for some new threat that may have already infiltrated the environment. CylancePROTECT has shown that it will stop the threat dead in its tracks, and the user will never even see the file or allow it to run and download that next 'unknown' mutation.

    What do you dislike most about the product?

    The only dislike I have had is explaining to users why their applications are being blocked, and having to make exceptions for software that I think should be re-evaluated and removed. There is nothing that I have found to dislike about CylancePROTECT.

    What one thing do you wish the vendor did differently?

    There is a bit of effort to get the solution to log to our local SIEM. These are not difficult, but for solutions like this an on-premise host is preferred, who can then talk to the vendor systems as needed. Allowing the clients to talk to an internal/on-premise host.

    If you could start over, what would your organization do differently?

    The only issues we encountered were due to the justifiably blocked applications in use within our environment, which should have been reviewed more closely. Though the applications that were blocked had behaviors that gave the appearance of something malicious (e.g. exploit due to memory overwriting), they are valid and used in production and did not get the necessary exceptions before the final 'block' policies were implemented. Additional enforcement to other teams that resist new technologies may have expected the rollout of the product and 'special' applications in use, unfortunately, hindered that process due to fear of breaking. This could have been further avoided had testing been more heavily enforced. It would have also helped to better socialize the rollout, though the 'limited visibility' to the majority of the user community was a decision made to avoid user 'false positives'. These unfortunately still have occurred, but now are more quickly dismissed.

    Product capabilities - overall comment

    I cannot say it enough - CylancePROTECT is the next generation virus/malware/??? protection solution. It is proactive, it is capable of detecting the unknown and it doesn't sit waiting for the file A.P.B. updates once enough people have fallen victim. The solution has reduced our helpdesk teams efforts with infections and system reimages, and continues to show value against the current AV solution in use today. We were able to deploy this alongside the AV software, monitor for any 'special' software exceptions, and then make the necessary environment exceptions for the final policy that was implemented. The CylancePROTECT client allows us to be confident in our security solution for our users and know that they are protected against threats that may or may not be known. Since the rollout has begun, any alert received for any user system with CylancePROTECT installed (e.g., firewall URL alert) has never been infected or had any malicious software installed onto the system. Users that continue to click on every attachment seem to be slowly vanishing from the helpdesk ticket queue for those reactive anti-virus/anti-malware scanning needs. We also no longer need two solutions for those infected user tickets, one to remove viruses and one to remove malware, they're just not getting infected anymore. The CylancePROTECT product has been remarkable and has also helped us to more closely view some of the software installations that have made their way into our environment. It has also shown 'misbehaving' clients/software and allowed us to validate or correct the behavior. The end result here is even lower CPU and memory usage, beyond the difference between CylancePROTECT and any AV solution on the market today.

    Service & support - overall comment

    We have had to open support cases, and all were quickly answered and follow up was also great. Any issues that were submitted were addressed, and the necessary information provided. Most of the issues we encountered were getting explicit exceptions in place, which we found we were doing it wrong. Once we talked with support, the issues were resolved. The communication with all aspects of Cylance have been great.

    Integration & Deployment - Overall comment

    CylancePROTECT has been an invaluable addition to our environment. It is only now that we see the scope of what we need to do to further improve the security of our environment, which is quickly identified by CylancePROTECT. The deployment of the client has been very easy through SCCM, and has shown a significant improvement to the required user interactions by the desktop team due to issues missed by the AV solution.


  • 5 out of 5.0, Reviewed

    Product(s): PROTECT

    Cylance Protects and Serves

    Overall Comment

    The Cylance agent has an extremely High detection rate for malicious and suspicious activity. The solution has a low false positive rate. Cylance Professional Services and Customer Support are top notch and some of the best vendor interactions I have experienced.

    What one piece of advice would you give other prospective customers?

    Do not view PUPs as false positives. They could very well be business legit or not harmful. However, they might be against your application policy and "unwanted". They also could be poorly written applications and utilise "markers" that are used in malicious coding. The PUP control is a very extensive and powerful control that can be used to keep your desktop compliance policies in check. Also get a better understanding of how "scripts" are used in your environment and set script controls to "alert" only until you are extremely sure how it will interact with your environment.

    What do you like most about the product or service?

    It stops malicious and "crap" extremely fast. Cloud-based agent connectivity vs on-prem management systems reduces support needs. The protection and control solution providers have extremely reduced our need to re-image devices and the amount of time it takes to analyse an event. The agent is very light weight and extremely low overhead. Cylance Professional Services and Customer Support is impressive and some of the best.

    What do you dislike most about the product?

    Web Portal needs more attention in regards to ad-hoc reporting ability and event notification. However, it is not a "dislike" of the product. They are areas that need more enhancement.

    What one thing do you wish the vendor did differently?

    Web Portal, Policies and Notifications. All policy controls should be available within the cloud policy and not only at the local physical agent level. With roaming/remote devices and security measures to lock devices down, it can be almost impossible to physically get access to a device to make a change. I see the need to have both options. For us most every device has enough Internet access to constantly sync with the cloud. The web portal needs to enhance ad-hoc reporting (compliance), event notification options and more detailed role management.

    If you could start over, what would your organization do differently?

    I would have expanded my POC deployment to a broader-based group of devices. To get a better understanding of how PUPS and Script Control would have an effect.

    Product capabilities - overall comment

    Cylance is a great product. There is always room for new features and improvements.

    Service & support - overall comment

    Fast and prompt responses. Knoweledgeable and always able to provide an "option" if a feature is not currently available.

    Integration & Deployment - Overall comment

    Agent is easy to deploy and configure.

    1 of 1 peer(s) found this review helpful.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(18)
4.9

Ability to understand your organization's needs

(19)
4.8

Timely and complete response to product questions

(19)
4.8

Pricing and contract flexibility (pricing and terms)

(19)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(19)
4.8

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
3.6

Ease of integration using standard APIs and tools

(13)
4.4

Quality and availability of end-user training

(13)
4.5

Ease of deployment

(19)
4.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(19)
4.8

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(18)
4.7

Quality of technical support

(19)
4.8

Quality of peer user community

(15)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(19)
4.7
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Vendor/Product Selection

System Administrator

Technical assessment

Implementation, Maintenance or other IT support

Vendor Management

Analytics Team Leader

End User Support Manager

Functional Assessment

User Training

Development/Integration

Analytics User

Application Lead


Why did you purchase the software or service? Multiple responses allowed.

Improve compliance and risk management

Drive innovation

Improve compliance & risk management

Create internal/operational efficiencies

Improve customer relations/service

Improve business process agility

Improve business process outcomes

Cost management

Enhance decision making


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Strong services expertise

Product roadmap and future vision

Overall cost

Strong customer focus

Pre-existing relationships

Strong consulting partnership

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America