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endpoint-protection-platforms eset All Markets > Endpoint Protection Platforms

ESET

4.7 out of 5.0 (6 ratings)

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We have aggregated ratings data on ESET but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): ESET Endpoint Security

    Eset Endpoint Security; easy to implement and manage

    Overall Comment

    Any and all issues, expected or otherwise were resolved in a timely manner.

    What one piece of advice would you give other prospective customers?

    Prior to implementation and deployment, a rigorous testing phase may be in order to understand any possible impact on software, and/or environment due to the personal firewall embedded in the AV software.

    What do you like most about the product or service?

    It works, is stable, and doesn't impact the user under normal circumstances.

    What do you dislike most about the product?

    We use a centrally managed client. The remote administrator console could be better.

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    At that time with the crop of software available, nothing.


  • 4 out of 5.0, Reviewed

    Product(s): ESET Endpoint Security

    Solid product with good support

    Overall Comment

    The vendor provides good coverage and is responsive to requests for signature updates in the cases where we have had targeted malware.

    What one piece of advice would you give other prospective customers?

    It is important to spend time on the policy settings and ensure that your settings meet the need of the business. It is also valuable to understand what all the settings do. Sometimes alterations in policy settings can help with the mitigation of attacks targeted at your organization (e.g. block specific URLs).

    What do you like most about the product or service?

    It is a robust product that just works as advertised.

    If you could start over, what would your organization do differently?

    Ensure the deployment of robust server infrastructure to support the product. We did get this right with the rollout of version 6, and it made things a lot easier.

    Integration & Deployment - Overall comment

    We have a very varied fleet of machines, and sometimes experience small technical issues with specific configurations, but overall are very happy with how the product integrated into our environment. We had to deploy to more than 15000 machines, and are doing so in a measured pace in batches, although this could be done quicker from the viewpoint of technical capability of the product.


  • 5 out of 5.0, Reviewed

    Product(s): ESET Endpoint Security

    It is a pleasure to see 100% customer success commitment on vendor side.

    Overall Comment

    It was a pleasure for us to work with ESET. Dedicated support on sales and technical platform. We were running multiple smaller instances around the world but needed strong and robust platform to support our 30% yearly growth and fast exapansion to other locations, countries and even technological platforms. None of this was problem to ESET and team we worked with. Anytime we run in to any complications we were able to get profesional engineering support and advices. We value ESET for their passion for inovation and customer success comitment.

    What one piece of advice would you give other prospective customers?

    If you have a question, feature request - just ask and let ESET know. We are still enjoying a very proactive support and quick response to our questions.

    What do you like most about the product or service?

    In our case we are lucky to have R&D and their 247 tech center pretty close to our office. It is no problem to have ESET specialist to come on our premisses and help us with some technical challenges we've had (more less us lucking in depth knowlege about product).

    What do you dislike most about the product?

    Good account management, robust product, easy deployement and monitoring. Very complex reporting options.

    If you could start over, what would your organization do differently?

    Start planning towards 5 years predictions while setting up platform. (think big) Having better consolidation of product and learn its all features from the day 1. Often not knowing what ESET can do we were led to believe we need other product and spend time on research through other product.


  • 5 out of 5.0, Reviewed

    Product(s): ESET Endpoint Security

    Best Endpoint Protection Product on the market...stable, efficient, accurate and easy

    Overall Comment

    Our overall experience with ESET has been extremely positive. I have been a user of their core product since version 2.5, so I had years of experience with the software before bringing it to the enterprise. Initially, setting up a demo was easy and fast. I was able to quickly deploy the software to several client machines and servers to start testing. Installation was much faster than any of the vendors we had tested before. The biggest selling point for IT management was the Rip-and-Replace technology they offer. Management was very concerned how long it would take to replace our existing antivirus product since we had a large install base and limited IT resources. They created a custom installation package for us which was able to completely remove our existing antivirus product and install ESET in one step. This worked flawlessly and enabled us to deploy across the enterprise very quickly. We started experiencing ESET's superior detection capabilities right away, as it began finding malware on machines that wasn't being detected before. The IT staff could hardly believe how fast a full scan of a system took, which was a fraction of the time as prior vendors' solutions. This saved us a lot of time on service calls and maintaining machines. The server console is intuitive and easy to use, and policies are easy to configure. We decided to make ESET our global antivirus provider, and it was very simple to globalize the product and have a server hosted in EMEA. The EMEA IT admin has said many times this is the best antivirus product he has ever worked with. ESET support has been wonderful since day one, and they were the only AV vendor that came onsite to check in with us to make sure we were satisfied and maximizing our investment. We couldn't be happier with ESET.

    What one piece of advice would you give other prospective customers?

    Just try it. Register for a product overview webinar and request a demo. Compare it to your existing solution. We had a lot of pain points with prior vendors which caused us to look at other solutions. ESET was a perfect fit for us, and enabled our IT to run more efficiently, and resulted in much greater user safisfaction and productivity.

    What do you like most about the product or service?

    The fact that the product is so stable and light on resources. There is no noticeable impact on system performance, and users don't even notice it's there. We never get complaints or tickets relating to problems with the antivirus now. Running full system scans takes a fraction of the time as other products and doesn't bring the system to a crawl which increases productivity. I also don't feel the need to disable it during system patching or application installs - which was almost mandatory with other vendors. Its ability to detect and stop ransomware from doing damage is better than any other solution we have had. We've had several infections of ransomware in the last few years, but ESET detects it, notifies me, and stops it from doing damage. No other vendor we tested could do this effectively. It's by far the easiest enterprise antivirus product to deploy, both on-prem and off-prem. I also like that it is more behavior and heuristics-based, as opposed to relying solely on virus definitions. Administration is easy and from one console I can manage all my endpoints worldwide. Upgrading the license from year to year only takes a few moments, and they continue to make the software better and add new features. It's also very rare that we have to make custom exclusions. I also like that they have protection for Mac, Linux and Android OSes, as well as specific solutions for Microsoft Exchange and SharePoint. The interface design of the product is simple and intuitive, and keeps getting better and better. I also love the fact that they don't pressure you to upgrade to their newer versions - they are very good about supporting existing versions for long periods of time.

    If you could start over, what would your organization do differently?

    I think the only thing we would have done differently is to purchase the Endpoint Security product/license from the beginning, but it is easy to upgrade.

    1 of 1 peer(s) found this review helpful.


  • 5 out of 5.0, Reviewed

    Product(s): ESET Endpoint Security

    Solution from ESET is delivering to us great endpoint protection.

    Overall Comment

    Eset is providing great product with very fast and competent local support.

    What one piece of advice would you give other prospective customers?

    If you are looking for a stable solution from a stable well-known vendor, go for this solution.

    What do you like most about the product or service?

    Low footprint on computers, great central management console (remote administrator), local support with fast reaction times.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    They should add more products/solutions more aggressively into their portfolio.

    If you could start over, what would your organization do differently?

    We are satisfied with the solution, there are no steps which need to be done in a different way.

    Service & support - overall comment

    Local support presented in our country is providing great support, able to react very fast on issues or open questions. Support is provided in local language.

    Integration & Deployment - Overall comment

    Solution is well integrated into our environment, with low footprint on computers and servers.


  • 4 out of 5.0, Reviewed

    Product(s): ESET Endpoint Security

    Great replacement product, smooth implementation, significant early results.

    Overall Comment

    ESET Endpoint Security has proven to be a more than capable replacement for our previous endpoint security product. Implementation was driven largely by only one internal engineer, with organizational assistance from a project manager. The product has already delivered great results in improving our overall network security posture.

    Service & support - overall comment

    We've had very little need for service and support, but what we've needed has been well delivered.

    Integration & Deployment - Overall comment

    Relatively easy deployment for an organization as broadly distributed as ours.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.8

Ability to understand your organization's needs

(6)
4.8

Timely and complete response to product questions

(6)
4.8

Pricing and contract flexibility (pricing and terms)

(6)
4.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.7

Ease of integration using standard APIs and tools

(4)
4.8

Quality and availability of end-user training

(5)
4.8

Ease of deployment

(5)
4.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.8

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(5)
5.0

Quality of technical support

(5)
5.0

Quality of peer user community

(3)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.7
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

End User Support Manager

Implementation, Maintenance or other IT support

Vendor/Product Selection

Executive Sponsor

System Administrator

Technical assessment

User Training

Application Lead

Other...


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Create internal/operational efficiencies

Improve compliance & risk management

Improve customer relations/service

Drive innovation

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Strong customer focus

Overall cost

Product roadmap and future vision

Strong services expertise

Financial/organizational viability

Pre-existing relationships

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa

North America