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F-Secure

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Radar

    Implementation was done by the vendor on site. Very satisfying experience

    Overall Comment

    Great support from F-Secure. Product development is constantly moving towards improving the product. Product still needs improvements to completely satisfy our needs, but the F-Secure team is getting there.

    What one piece of advice would you give other prospective customers?

    F-Secure Radar is a fine product. If you need to get going, this might be the tool for you. Get the vendor to help with installation. Team up with the network department and ensure the scan nodes gets access to the different network segments and make the ramp up tests. The Radar scanner is powerful and can put a firewall to its knees if you're not careful. Ensure to discuss whether you would exclude Radar activity from you Syslog, - if not you get a huge amount of data.

    What do you like most about the product or service?

    Great Service from F-Secure Radar team.

    What do you dislike most about the product?

    OS detection could be better.

    What one thing do you wish the vendor did differently?

    The only thing I can think of is a support guide with more examples.

    If you could start over, what would your organization do differently?

    It took a while finding our own structure on how to ensure naming conventions, and thus the structure within Radar. A minor guide to this would have been appreciated. On the other hand, the process of getting there by ourselves was good. We would have done nothing differently.

    Product capabilities - overall comment

    The F-Secure Radar development team constantly aims to improve the product

    Service & support - overall comment

    Great support. Very satifying.

    Integration & Deployment - Overall comment

    F-Secure was overall responsible for implementation of the tool. Great experience, great follow up. We were in running state within 2 days (we were well prepared with the instructions from F-Secure)

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Implementation, Maintenance or other IT support

System Administrator

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Pre-existing relationships

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place?

Europe, Middle East and Africa