5 out of 5.0, Reviewed May 18, 2016
IBM can be a slow ship to turn but they do have key relationship people in their Sales and Advanced Value Program teams that have the wisdom to listen to the needs of their customers and make the needed enhancements happen. The platform is the best of breed in the industry and will be for the foreseeable future because of this. Others promise the moon and the stars, but IBM BigFix has a proven track record of delivering at a scale that no one else has proved. Politics and legal reasons drive us to use the other market-share leader in the EPM space also, but we spend more time BigFixing it and more money to get it do what we need it do, it pains me to see that wasted money on duplication of effort. The litany of additional add-on products, services, and resources are thrown at their competitor to keep it running is obscene. I know others are in the same boat, but I hope that changes some day.
Put all the hype aside and ask for real-world references you can talk to and perhaps even see a live view into IBM BigFix with over half a million endpoints managed in near real-time without IBM on the call. Be prepared to change your workflows to be more efficient when you can manage 10's and even 100's of thousands of endpoints with a handful of operators. Make patching and compliance an every day, automated activity like breathing air.
You can't beat IBM standing behind the product and making sure everything works. I would say the strongest component for the customer is their Advanced Value Program (AVP) team which provides on-site, developer connected support and technical resources. These guys are invaluable. We'd be lost without AVP.
The licensing model is the least palatable item by far. This is an area where IBM completely has failed to the point of losing significant amounts of additional revenue from its customers. For some insane reason, they have licenses broken out into workstations and then processor value units (PVU) for servers when it is the same client and content effort. If you have a surplus of perpetual server PVU you have no way to "convert" them into workstation licenses. This was also true when Mobile Device Management (MDM) was part of the IBM BigFix platform offering. They were a separate license and no way to convert existing licenses/PVU into mobile licenses to get a sample, the grassroots group started when another group within your organization ended up responsible for MDM. This led to that other group being open to other tools and we lost the far more optimal single console endpoint management to that of a competing MDM product. This lost IBM millions in new licenses across not just our agency, but others in the same boat. Now IBM purchased the best of breed Fiberlink MDM and has it stand-alone from IBM BigFix. The logic escapes me completely and again, the lost revenue for unified endpoint management, which is where Gartner says we're going, is enormous.
Spend more marketing dollars exposing the lies out there against the product and competitor claims on their own capabilities to help those implementing the product weed out the noise easier for their executive sponsors. IBM can always get better at rapidly developing solutions and product improvements by adding a developer community/breeding ground outside the core platform development cycle.
Find a way to end the dependence on Microsoft System Center for support of the Software Assurance contract.
Our AVP and their link to development is likely the best thing about the product.
Deployed 10,000+ per hour.
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