3.3 out of 5 (3 Ratings)

3 Verified Reviews

IBM BigFix, IBM Endpoint Manager (IEM), Other...

IBM Tivoli Endpoint Manager Analytics 2.x - Wait For 9

The Software Use Analysis tool at Version level 2.x is taxing to server resources and very slow. Pulling up a contract can take up to almost 2 min, which is unacceptable when you have hundreds of contracts to manage. SUA 2.x does not inventory Macs but Big Fix Inventory 9 will. Catalog updates would fail to import with SUA 2.x. Hoping migration to BigFix Inventory 9 will resolve these issues.

IBM BigFix, IBM Endpoint Manager (IEM)

First phases of the implementation were seamless; a solid foundation for growth.

Excellent experience with our implementation. SMEs were knowledgable and well versed.

IBM Endpoint Manager (IEM)

Good product but lacks documentation and support

In terms of support, IBM lacks in terms of people who can support their products. Each time there was an issue faced during the implementation, one of their product developers had to come on a call to fix the problem. Plus, there were multiple bugs encountered and we had to push IBM real hard to get them fixed. Another place where they lack is documentation. It was difficult to set up this product because of this reason. The only reason why this product was implemented was because the product is good overall in terms of functionality and a lot of automation can be built to make routine tasks much easier. Although, OS deployment is not a mature feature of the product and lacks on multiple points.