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IBM

5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): IBM BigFix

    IBM BigFix is time-tested, best of breed security-focused endpoint management

    Overall Comment

    IBM can be a slow ship to turn but they do have key relationship people in their Sales and Advanced Value Program teams that have the wisdom to listen to the needs of their customers and make the needed enhancements happen. The platform is the best of breed in the industry and will be for the foreseeable future because of this. Others promise the moon and the stars, but IBM BigFix has a proven track record of delivering at a scale that no one else has proved. Politics and legal reasons drive us to use the other market-share leader in the EPM space also, but we spend more time BigFixing it and more money to get it do what we need it do, it pains me to see that wasted money on duplication of effort. The litany of additional add-on products, services, and resources are thrown at their competitor to keep it running is obscene. I know others are in the same boat, but I hope that changes some day.

    What one piece of advice would you give other prospective customers?

    Put all the hype aside and ask for real-world references you can talk to and perhaps even see a live view into IBM BigFix with over half a million endpoints managed in near real-time without IBM on the call. Be prepared to change your workflows to be more efficient when you can manage 10's and even 100's of thousands of endpoints with a handful of operators. Make patching and compliance an every day, automated activity like breathing air.

    What do you like most about the product or service?

    You can't beat IBM standing behind the product and making sure everything works. I would say the strongest component for the customer is their Advanced Value Program (AVP) team which provides on-site, developer connected support and technical resources. These guys are invaluable. We'd be lost without AVP.

    What do you dislike most about the product?

    The licensing model is the least palatable item by far. This is an area where IBM completely has failed to the point of losing significant amounts of additional revenue from its customers. For some insane reason, they have licenses broken out into workstations and then processor value units (PVU) for servers when it is the same client and content effort. If you have a surplus of perpetual server PVU you have no way to "convert" them into workstation licenses. This was also true when Mobile Device Management (MDM) was part of the IBM BigFix platform offering. They were a separate license and no way to convert existing licenses/PVU into mobile licenses to get a sample, the grassroots group started when another group within your organization ended up responsible for MDM. This led to that other group being open to other tools and we lost the far more optimal single console endpoint management to that of a competing MDM product. This lost IBM millions in new licenses across not just our agency, but others in the same boat. Now IBM purchased the best of breed Fiberlink MDM and has it stand-alone from IBM BigFix. The logic escapes me completely and again, the lost revenue for unified endpoint management, which is where Gartner says we're going, is enormous.

    What one thing do you wish the vendor did differently?

    Spend more marketing dollars exposing the lies out there against the product and competitor claims on their own capabilities to help those implementing the product weed out the noise easier for their executive sponsors. IBM can always get better at rapidly developing solutions and product improvements by adding a developer community/breeding ground outside the core platform development cycle.

    If you could start over, what would your organization do differently?

    Find a way to end the dependence on Microsoft System Center for support of the Software Assurance contract.

    Service & support - overall comment

    Our AVP and their link to development is likely the best thing about the product.

    Integration & Deployment - Overall comment

    Deployed 10,000+ per hour.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
2.0

Ability to understand your organization's needs

(1)
2.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Analytics Team Leader

Analytics User

Application Lead

End User Support Manager

Technical Assessment

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service?

Create internal/operational efficiencies

Drive innovation

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service

Other...


What were the key factors that drove your decision?

Breadth of services

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Latin America

North America