4.2 out of 5 (23 Ratings)
Mar 13, 2017
The frustration that products are coming with frequent bug fixes to design flaws that should have been seen in the house before the solution was offered to the market. Often seeing patches re-released, or even pulled entirely. --- Starting to see a theme where support says the products are working to specs., despite not providing the documented performance and or operational expectations. --- Interoperation problems between McAfee's product sets are becoming more prominent, causing us to become solution integrators, and orchestrators, rather than simple consumers. The interoperability concerns are causing increased demands on staff, taking away time from event awareness/management.
Mar 13, 2017
I am lucky enough to have a great on-site McAfee representative that works in my building, He's not only a great technical support resource, but he's a pleasure to have in the office. This same experience has applied to all interactions I have had with McAfee. There have been some bugs that we run into when we are in a production environment that do not occur in a test environment. However, support has been responsive and helpful, and bugs occur within an acceptable risk margin. Overall, I would rate my experience with McAfee as very positive.
Feb 21, 2017
The installation and migration of older settiings were relatively easy. Creating new rules and learning what had changed was a bit harder. This included a lack of documentation for their firewall and how wild cards have changed oin their detection rules.
Feb 21, 2017
Product is extremely clunky... conflicts with other products from the same vendor.
Feb 13, 2017
Over many years, McAfee has proven to be able to deliver and support on multiple levels of technological sophistication and provide superior support resources to enable a greater potential for successful implementation. In any deployment or upgrade endeavour, there will always be an amount of challenges presented both by the software and the environment. McAfee's greatest strength lies in having extremely knowledgeable and effective support personnel who can provide the eagerness and expertise to bring out the best in their capable and efficient software. They are arguably the best enterprise level security suite vendor due in large part to the superior support that they provide. Many vendors can and do compare favourably with McAfee's effectiveness ratings in providing security. In actuality, many polls and reviews have found McAfee to lag behind their competitors. However, their margin of lag is very minimal and can easily be offset by the value found in their support documentation, user community and especially their Platinum support. You lose a lot of the value of "bleeding edge" technology when you end up waiting an inordinate amount of time waiting for or even trying to find help with your problems.
Feb 1, 2017
We have had a strong relationship with Intel Security for 10+ years. They continue to adapt their products to effectively handle the changing threat landscape and our manageability through their EPO solution is unmatched by other security vendors. Our biggest challenge has been with disk encryption handling the change of pre-boot environments to UEFI instead of MBR setups. Also previous versions of host DLP were challenging but most of our pain points were removed with versions 9.X and above. While not listed in the drop downs, Web Gateway is an excellent product and in our opinion is the best support department at Intel Security. Also, their security conference (Focus) is extremely educational and it provides in-depth insight to the company's vision and roadmap.
Jan 19, 2017
Product was easy to install and rollout to the desktops. Due to the varied desktop OS and other configurations, we have had some issues being successful in managing more than 85% of the environment. Console is very useful in locating any trouble areas. Send weekly reports to management by posting on internal website.
Jan 17, 2017
We've had many instances where a computer hard drive was removed and it wasn't able to be used anywhere else. This was exactly what we needed and it worked flawlessly.
Jan 12, 2017
Suite offerings give us a complete list of options to tackle most compliance requirements. The future looks bright as McAfee has moved from Signature solutions to zero-day protection. Support of the product is very good as well.
Jan 11, 2017
deployment went very smooth