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Intel Security (McAfee)

3.9 out of 5.0 (11 ratings)

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We have aggregated ratings data on Intel Security (McAfee) but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): McAfee Endpoint Protection Suite

    Slow, ineffective, management nightmare

    Overall Comment

    The product is bloated and fat. It is inefficent. When installed with defaults, it slows the systems to a crawl for hours at a time while doing scans. Creating polices is easy, but trying to add a common exclusion for all policies is cumbersome as you need to open every created prolicy and modify them. Not bad if you have 5-10 policies, but beyond that and you can easily spend hours just updating exlusions. The products puts files and registry leys all over the place. When uninstalling, it has about an 80% success rate. Sometimes the install will also fail and a manual install is required to fix. McAfee also provides a lot of different options, but each one adds to the costs.

    What one piece of advice would you give other prospective customers?

    Don't buy it. Use one of the next gen products. While some may be immature, they are a lot better than McAfee.

    What do you like most about the product or service?

    The ePO was extreamly flexible in being able to manage the end points. You could create all sorts of filters to organize end points and then run tasks on them.

    What do you dislike most about the product?

    It is just too big, bloated and a pain to manage. It slows down the end points.

    What one thing do you wish the vendor did differently?

    Create default exclusions that make sense. No wait. Exclusions are still a pain to manage. Make the product work faster.

    If you could start over, what would your organization do differently?

    Buy a different product. In fact, we just did. We are currently dumping McAfee and going with a NGEPP


  • 4 out of 5.0, Reviewed

    Product(s): Intel Security Enterprise Mobility Management

    Good experience

    Overall Comment

    The product was been installed by BELL and the syst'eme was open running after 3 month deployment

    What one piece of advice would you give other prospective customers?

    Test the product integration

    What do you like most about the product or service?

    the management tool EPO

    What do you dislike most about the product?

    The way it has to be installed (agent etc.)

    What one thing do you wish the vendor did differently?

    Support was only in English (We are located in quebec french speaking location)

    If you could start over, what would your organization do differently?

    Deployment effort estimation


  • 4 out of 5.0, Reviewed

    Product(s): McAfee Endpoint Protection Suite

    Very solid technical resources within Intel to ensure customer success

    Overall Comment

    Very comprehensive solution for endpoint security with all facets of security and compliance covered under one umbrella product.

    What one piece of advice would you give other prospective customers?

    Spend the proper amount of time planning on the front end to ensure a successful and timely implementation.

    What do you like most about the product or service?

    how all aspects of the product came together with solid reporting and metrics regarding endpoint security.

    What one thing do you wish the vendor did differently?

    nothing of note.

    If you could start over, what would your organization do differently?

    Spend more time mapping current capabilities and gaps to future state security and compliance requirements.


  • 2 out of 5.0, Reviewed

    Product(s): McAfee Endpoint Protection Suite

    Product needs to be better engineered for end user success.

    Overall Comment

    Disappointed in the the experience that users encountered. Basic needs such as printing of airline boarding passes would get caught up in the tool and require manual remediation. Troubleshooting also difficult as software does not provide obvious logging.

    If you could start over, what would your organization do differently?

    Obtain more requirements from business areas.


  • 5 out of 5.0, Reviewed

    Product(s): Intel Security Enterprise Mobility Management, McAfee Endpoint Protection Suite, McAfee Endpoint ProtectionAdvanced Suite

    Great feature set; smooth implementation

    Overall Comment

    McAfee (Intel Security) were a very good partner, great post sales / professional service engagement through the implementation process and very knowledgeable staff members.

    What one piece of advice would you give other prospective customers?

    Research other products, know the problem you are trying to solve. one size does fit all

    What do you like most about the product or service?

    Integrated Management Console

    What do you dislike most about the product?

    NA

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    Would have do more internal training for my staff to reduce reliance on the vendor


  • 4 out of 5.0, Reviewed

    Product(s): McAfee Endpoint Protection Suite

    Configuration was easy, as well as deployment

    Overall Comment

    Vendor support for ENS 10.2 has been consistently good - problems were addressed as they occurred

    What one piece of advice would you give other prospective customers?

    Vendor support is good to have to understand transferring HIPs policies


  • 4 out of 5.0, Reviewed

    Product(s): McAfee Endpoint Protection Suite, McAfee Endpoint ProtectionAdvanced Suite, Other...

    Solid endpoint defense suite

    Overall Comment

    Vendor has been very responsive to our needs and support has been professional and comprehensive.

    What do you like most about the product or service?

    That they have had a specific vision/direction and have meet commitments

    What one thing do you wish the vendor did differently?

    Enterprise support - I'd love to have a single contact instead of a group of product specialists, there are times when you have a simple question that is not worthy of a support ticket.

    If you could start over, what would your organization do differently?

    We had problems that were because we didn't have a full view of the enterprise, everyone works in their own silo without a wider view, product conflicts become possible in these cases.


  • 5 out of 5.0, Reviewed

    Product(s): McAfee Endpoint Protection Suite

    ENS10 works as billed - Lower impact, more efficient, and easy management!

    Overall Comment

    The product was efficient from the start. Some growning pains from the rapid release of updates, but currently stable and working well.

    What one piece of advice would you give other prospective customers?

    Use ENS10 - it works well. Deploy based on modules, AV, Web, and then Firewall to streamline issue resolutions.

    What do you like most about the product or service?

    Consolidated footprint on assets and easier management.

    What do you dislike most about the product?

    Post install performance profiler tool not yet available.

    What one thing do you wish the vendor did differently?

    tighter integrations from the start - the rapid update cycle caused us delays trying to get it out, and then having to re-deploy the updates.

    If you could start over, what would your organization do differently?

    have Intel on site with initial beta to provide more guidance on transition from legacy product to new.


  • 4 out of 5.0, Reviewed

    Product(s): McAfee Endpoint ProtectionAdvanced Suite

    Implementation was easy, but the push to ENS is concerning.

    Overall Comment

    The intense push and forecefullness to move to ENS 10.x has been unwelcome. Unitl ENS has feature parity, we will not be migrating just to say that we migrated while incurring all of the other hassles. The AV market is a relative commodity in the modern enterprise. McAfee's product works well, offers great management and reporting from ePO, and has the ability to integrate other technologies such as ATD and TIE with the endpoint - all of which are bonuses.

    What one piece of advice would you give other prospective customers?

    Look at the product as more than just AV. It is a platform for other product integrations without requiring more agents to be installed onto the machine. ENS provides a great platform to obtain various elements of endpoint data and visibility that you otherwise would not be able to achive. Couple this with ePO for reporting and dashboards and it is a win!

    What do you like most about the product or service?

    It just works. Reporting is amazing and we can attest to many things from a compliance perspective that we could not if we had used an alternate vendor. Also, this is a mature vendor and a mature product; unlike many other newer startups that remain to be proven in the marketplace. Consolidation of the marketplace is likely to happen further reducing the number of options.

    What do you dislike most about the product?

    Understand that renaming the products often is confusing and difficult to navigate. Also, every time a customer has to migrate or rebuild, there is a large soft cost associated with this.

    What one thing do you wish the vendor did differently?

    Stop renaming the various products for the sake of renaming them. Also, provide better QA on software updates and hotfix releases. Lastly, understand that each time the customer has to migrate the product or rebuild the platform, it has large soft costs associated with it.

    If you could start over, what would your organization do differently?

    Start with ENS versus the legacy platform. However, we were already a large shop of the legacy platform and cannot migrate until there is greater feature parity. Find a knowledgeable partner to assist if this is your first time working with ePO. Otherwise, some level of ePO knowledge is very helpful.

    Service & support - overall comment

    You should purchase the enhanced platinum level support. Regular or gold support is nothing but hassles and a run around.


  • 4 out of 5.0, Reviewed

    Product(s): McAfee Endpoint Protection Suite

    Reliable product with constant enhancements to improve its capability.

    Overall Comment

    Good product that has been improving and integrating additional features.

    What one piece of advice would you give other prospective customers?

    Watch the HIPS feature, it can inadvertently block all network traffic - manage policies carefully.

    What do you like most about the product or service?

    All in one EPP solution.

    What do you dislike most about the product?

    AV accuracy and drain on endpoint system performance.

    What one thing do you wish the vendor did differently?

    Coordinate more closely with desktop team on the deployment.

    If you could start over, what would your organization do differently?

    Hire skilled staff to administer the system.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
4.0

Ability to understand your organization's needs

(9)
4.0

Timely and complete response to product questions

(9)
4.2

Pricing and contract flexibility (pricing and terms)

(9)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(10)
3.9

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

0 - 3 months (<3)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
4.3

Ease of integration using standard APIs and tools

(5)
4.0

Quality and availability of end-user training

(8)
4.0

Ease of deployment

(10)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(10)
4.1

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(10)
4.2

Quality of technical support

(10)
4.4

Quality of peer user community

(9)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(10)
4.2
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

Application Lead

Executive Sponsor

System Administrator

Functional Assessment

Technical Assessment

Technical assessment

Analytics Team Leader

End User Computing Stakeholder

End User Support Manager


Why did you purchase the software or service? Multiple responses allowed.

Improve compliance & risk management

Cost management

Create internal/operational efficiencies

Improve business process outcomes

Improve compliance and risk management

Drive innovation

Enhance decision making

Improve business process agility

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Overall cost

Strong user community

Strong customer focus

Breadth of services

Financial/organizational viability

Strong consulting partnership

Strong services expertise

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America