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endpoint-protection-platforms intel-security-mcafee All Markets > Endpoint Protection Platforms

Intel Security (McAfee)

4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Intel Security (McAfee) but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): McAfee Endpoint Protection Suite

    Reliable product with constant enhancements to improve its capability.

    Overall Comment

    Good product that has been improving and integrating additional features.

    What one piece of advice would you give other prospective customers?

    Watch the HIPS feature, it can inadvertently block all network traffic - manage policies carefully.

    What do you like most about the product or service?

    All in one EPP solution.

    What do you dislike most about the product?

    AV accuracy and drain on endpoint system performance.

    What one thing do you wish the vendor did differently?

    Coordinate more closely with desktop team on the deployment.

    If you could start over, what would your organization do differently?

    Hire skilled staff to administer the system.


  • 4 out of 5.0, Reviewed

    Product(s): McAfee Endpoint Protection Suite

    A seamless upgrade to the latest version working on multiple client platforms

    Overall Comment

    Integration with existing implementation worked very well. Deployment to entire organization was seamless and easy.

    What one piece of advice would you give other prospective customers?

    Play off other vendors to negotiate a better price point.

    What do you like most about the product or service?

    A single central console to control a very large enterprise implementation.

    What do you dislike most about the product?

    Need a better story on the latest technologies.

    What one thing do you wish the vendor did differently?

    Had a better message on the latest technologies and how they can be integrated into their solution.

    If you could start over, what would your organization do differently?

    Negotiate additional support assistance. Add additional features.

    Service & support - overall comment

    McAfee support has been very good with response.

    Integration & Deployment - Overall comment

    Deployment through ePO has been very simple.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(2)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Technical Assessment

Implementation, Maintenance or other IT support


Why did you purchase the software or service?

Improve compliance and risk management


What were the key factors that drove your decision?

Pre-existing relationships

Financial/organizational viability

Product functionality and performance

Product roadmap and future vision

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa